Phone Support

[JohnWhitford]

I wish you would provide phone support. A business having problems can not waits days for answers or partial answers. I find I can give complete details to support and they ask the questions I just sent them. Support needs to ramp up knowledge and reaction time. Otherwise this is not fit for business.  

[DomWilki]

Hi JohnWitford!

Would you be able to provide the case number here?

We'd like to follow-up with you to ensure we can reach a solution for what you're experiencing.

Cheers,

Dom Wilkins

[JohnWhitford]

At this point I have lost track of the case#. Call me 805-461-3030

[JohnWhitford]

The problem I have had since installation is router connecting to cloud.

1. The merakigo router connected directly to spectrum modem will not go online ever. 

2. if I connect a PC directly to modem the PC goes online, all other brand routers go online.

3. If i connect mgo router to my network switch it will contact the cloud, but not directly to modem. 

4. I have rebooted all devices, reset all devices, deleted router, readded router, new ethernet cables and none of this solved the problem. 

5 I am a Meraki dealer not a end user. 

6. as of now mgo router is disconnected. 

Now what? 

[JohnWhitford]

thats not phone support

[Shad0w]

Hi John, 

Were you able to find a solution to the problems you described? I seem to be experiencing similar problems with my setup.