Update:   Scott Hyatt, Meraki Go Support, reached out this morning asking for my iOS version and firmware version, and asked me to test the Meraki Go App again. Access via the Meraki Go App is now working again. Access via the website is still not working. I'll keep you guys posted.   I recommend if/when you create a ticket, maybe ask the support rep if they can connect with Scott Hyatt for a faster fix, hopefully. ... View more

@EAzevedo Respectfully, and appreciating you for being here to begin with, but these are the same issues at different stages. How do I know? Because we've experienced the same thing. @StephenYork was able to finally access via the web portal, but now can do so through the app. But prior to that, he couldn't access and had the same symptoms on both platforms.   I mentioned SSIDs because that's what prompted me to try to access the device, not because that's the issue that I came here to troubleshoot. I found this thread because of the inability to access the management portal via web or the app, and getting the same errors that everyone is getting on here.  Even after over an hour on the phone explaining the issue to an Engineer over the weekend, someone on the Meraki Go support team suggested I try hard resetting the device after suggesting basic troubleshooting techniques that I had already tried. I'm not sure where the level of miscommunication is coming from, or why the Meraki Go team was taking so long to identify the issue with their system, but finally, today it sounded like a Scott Hyatt was working with the dev team to fix the issues we're all experiencing, which again, are rooted from the same problem.  ... View more

Hello @EAzevedo - how can it be a solution if there's a bunch of us still experiencing the same problem, and as graceful as @StephenYork has been, there really isn't a solution outlined or steps we can take to get this resolved other than reaching out to support. ... View more

No problem.  ... View more

I didn't do it. It's not a device issue as the device is online and working and they can confirm it via their dashboard. The issue is with their app and web page. Apparently a Scott Hyatt is owning the case and he is working with the dev team to fix the issue is that last update on my ticket. ... View more

A ticket won't necessarily help. A support agent told me minutes ago that I should try doing a hard reset on the device. I had to call again and am speaking with someone directly. This shouldn't be this difficult. ... View more

I'd call them if you haven't already. Their support team was able to set up a ticket for me at least so that it can be addressed when they are back in office during the week. ... View more

Hi StephenYork, I received your update from this morning via email, but don't see it here. Anyhow, how did you get the mobile app to work? I've tried different browsers, incognito, different devices, and different networks, and the web app or mobile app doesn't work for me.    Did support do something to troubleshoot and get your app working? It's hard to believe they can't replicate when it's their system, smh.    Also, in case anyone has recommendations, what would be a good replacement firewall for home/office? I hear we have until 2027 with the Meraki Go, but who knows given these issues. ... View more

I experienced the same thing. One of my SSIDs worked fine, and the other was down. I found the issue with the web app when trying to go in to troubleshoot the connectivity issue. It's likely something on their end.    The other network did eventually start working again.    Note: if you go to the appliance's IP address (ip.address/#connection), it should show you that it's connected, etc. But you won't be able to manage it at all from there. The login to the device is the SN btw, I had to find out from the support rep. ... View more

I'm having the same issue. I'm hoping it's their system, and it'll be back up at some point. I'll try to submit a ticket as well.   ***Update*** I managed to get a hold of enterprise support, and they were extremely helpful. They opened a ticket for me and verified through their dashboard that the device was up and working as it should be. Unfortunately, the Meraki-Go support team only works M-F, so I'll have to wait until next week to hopefully get support. It sounds like it may be maintenance or an issue with the web app itself, as the support rep was able to see it through the dashboard, which we don't have access to since it's a Meraki Go product. ... View more