We are aware of an ongoing issue involving the GX20 devices rebooting unexpectedly. Our development team is currently working on determining the cause as well as resolving the issue.  There is currently a workaround that is available but it requires intervention from our Support Engineers. If you are experiencing this issue, please create a case and an engineer will be able to assist you from there.    Thank you for your patience as we work to resolve this issue. ... View more

We are experiencing an issue with our phone services which may be impacting wait times with our phone services. If you are having issues calling into Support please follow these steps:  For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".  We are actively working to restore full service and we appreciate your patience at this time. We will continue to provide updates regarding this issue until it is resolved. ... View more

We are aware some customers are currently experiencing intermittent issues connecting to the Support team via phone. Our team is actively working to resolve this as quickly as possible. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service. ... View more