Hi folks - here is the update, and some guidance: 😵 I still cannot access my network via the web portal, but I can access via the Meraki Go app on my phone - details to follow... The support engineers I got to work with were unable to duplicate my web portal issue on there end. They suggested: a probable issue with how the browser is rendering the page. This can occur with stale browser caching and they wanted me to: a) flush my cache and history and then try an incognito window on chrome and b) try a different browser you normally do not use, such as Firefox. (none of these options worked btw...) If you cannot submit via the portal or the phone app, then your only real chance is to call Enterprise Support and beg for help. They understand that Meraki Go is going away, and they will connect you after a little groveling to a support engineer, probably via email. These guys will try and can be very helpful.... Be prepared to be on hold forever since you most likely do not have an Enterprise Account to enter the code and get in the queue. Be patient, it will be worth it. Also, Cisco support is world-wide, so you may get somebody assigned from a different time-zone - makes for long delays between emails... I learned that I had a second Meraki Go admin (Wifey Poo) that I had setup as backup, but that account never activated/verified. Killing that account gave me some access via the phone app. If you did not set up MFA for your account, this will keep you out as well and cause trouble. Here are three support docs to help you get this going: https://documentation.meraki.com/Go/How_To_Guides/Enabling_Multi-Factor_Authentication_in_Meraki_Go, https://documentation.meraki.com/Go/How_To_Guides/Reset_Multi-factor_Authentication_for_Go, https://documentation.meraki.com/Go/Features/Meraki_Go_-_Web_Portal. After I got the phone app to work, I made sure I had backup for my shtuff - good luck to you guys on that. I still can not get the web portal to work - I feel that there is something broken with the backend, but since I have the phone app working, that is what I'm going with... Have to admit that I have loved (and invested a lot of $$ into) my Meraki Go setup. Since it is working now, I will let it run until the technology gets too old, or it fails again. Sadly, I have been doing this for a long time, and I have watched Cisco buy up good competing firms, support/run them for a while, and then do exactly what they are doing now, EOL it and kill the product/firm. Cisco makes good shtuff, but almost all of us do not need the expense or high end of the commercial shtuff, and supporting that equipment/software is beyond most users as well. In my past professional life, I installed coast-to-coast networks, designed and supported networks for thousands of users, and spent literally millions on Cisco equipment and software. There is no guarantee that somebody else will be better, live longer, or provide infinite support, but when my home network goes down, my next investment will most likely not be Cisco.
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