I submitted a ticket yesterday of high urgency and it’s still in the pending phase. I called yesterday was on hold for over an hour then hung up and called again today and again was on hold for over an hour and no one ever answered. I even emailed and called the rep posted on the dashboard. The phone number was no longer going to the same person and I haven’t received a reply yet from that email address.
anyone with any knowledge as to what’s going on there?
Unfortunately this is being a bone of contention for many.
Sorry to hear that , Cisco are the busiest support TAC ,sometimes we will need a patience to get them online , or they might work by seeing the priority of the case, i think you can call Cisco TAC and request them to increase the severity of the case , surely they will help you to get the support ontime.
All the best.
@XChangingIT : i understand your pain, Did you ever call and ask about the sev. change to 1 or 2 to the case. You will get the support for sure.
TBH I usually get the answer either here, or work it out myself. It is still worth logging as we can't create new firmware, but post your issue here as well.
@XChangingIT indeed for that you will need support to do it. However as it isn't a fault it will not be treated as the highest priority, though I'd have thought it should be sorted in a few days.
I don’t know what’s going on with them but now I’m regretting for buying out the lease. This is getting ridiculous I have a case opened since July and no response since august. Anyone want to buy an MX250, MS250-24P and and about 12 MR33s and 1 MR53. I’m done with Meraki
@MeredithW - can we feed these posts back to whom ever may be interested internally please? These posts are becoming more and more prevalent and discontent is setting in.