Issue downgrading MX100 license from Advanced Security to Enterprise

[cvaldiv2]

Hi everyone,

I'm currently running into an issue while trying to renew/upload a license for my MX100.

The device previously had an Advanced Security license, but I am now trying to apply a new Enterprise license to it. The dashboard isn't allowing me to complete the process.

I understand that Meraki generally doesn't allow a "mix and match" of license tiers within the same organization. What is the best way to handle this transition? Do I need to contact Cisco Meraki Support to manually adjust the license tier for my organization, or is there a way to do this directly from the Dashboard?

Any guidance would be greatly appreciated. Thanks!

[RWelch]

Contact Meraki Support to request the downgrade.

After support completes the change, you can apply your Enterprise license.

[alemabrahao]

You need to open a support ticket. Only Meraki support can handle this.