About BlakeRichardson

BlakeRichardson

I wasn't around when the original topic was posted however my start to the year has been alot buiser than I wanted and most of that time has been spent on strategic planning, policies and health and safety.... I don't think I have touched a single piece of new hardware this year...

BlakeRichardson

If possible setup a L3 network, have seperate subnets for servers, printers, staff devices, student deivces, network switches. If you only have a small amount of staff then most of the networks can be class C. As suggested for your students pick a different network type, remeber most students these days with BYOD have a laptop of some kind and a phone so you might need to time the number of students you have by 3 just to be safe.

BlakeRichardson

@jomaule Books can only be deployed using user licenses not device licenses. You have to assign books to the users you want to have access to it.

BlakeRichardson

@Jame Apple has been working on remote management for a long time and works with MDM developers. I get the feeling that Microsoft is a wee bit behind. I haven't tried administering windows device using SM however sicne Meraki support it I would log a support case and see if they can figure whats going wrong. Also IMHO the logs for SM are not helpful one bit when it comes to troubleshooting, I have often seen the logs simply report "error" Good luck!

BlakeRichardson

@Matthew99 Yes we use DEP, we have over 200 devices enrolled in the program. Basically it means out of the box you can configure a device without even touching it, basically the user turns the device on, as part of it being enrolled in DEP you can force the device to be managed so all the user has to do is connect the device to a wireless network and SM or whatever MDM you wish to use takes care of the rest. DEP is also helpful if devices are stolen, it mean you can pretty much brick them even if the device is erased it always links back to the MDM.

BlakeRichardson

Try re-adding in your MDM connection in configurator and see if this fixes the issue.

BlakeRichardson

@Matthew99 Sm cannot manage app's that were preinstalled or installed without using VPP. I learnt this the hard way as iPads come preinstalled with iMovie and I wasn't able to get SM to update it as it wasn't able to be managed. My rule of thumb now is erase all iPads before configuring them. This is also a good way to remove preinstalled apps which the user might not need or you dont want them using.

BlakeRichardson

@Matthew99 What you could do is simply use SM to uninstall the App's and then reinstall them. This could be done using tags.

BlakeRichardson

@HMHK This seems to be normal behaviour. I spent months talking to support about this involving our firewall vendor as well. The agent uses port 993 which is IMAP usually, I dont think firewalls seem to like the Meraki client because of this. After spending almost 4 months going backwards and forwards we ended up dropping SM for our Mac clients in favour of JAMF. I know others in the forum have done the same. SM works perfectly with our iOS devices its only MacOS devices that were affected.

BlakeRichardson · ‎01-15-2019

I created most of our DEP profiles awhile ago, we have different profiles for different parts of the business i.e. supervised devices and non supervised devices. The problem is that once you create these settings you cannot edit them in any way. I've spoken with a few people including our contact at Apple and other vendors do support being able to edit these profiles. The reason you would want to do this is because when Apple release new feature such as screen time these often generate a setup screen which most of the time we want to skip and currently the only way we can do this with Meraki is to create a new DEP profile.... Can Meraki PLEASE look at changing this as I estimate in 3-4 years time I am going to have a stupid amount of profiles just because of new features that are added in.

BlakeRichardson · ‎12-13-2018

@jared_f I haven't got to the pricing stage yet, my supplier is going to organise a trial in the new year as there is not point starting a trial so late in the year. I've heard its good and the price isn't to much more.

BlakeRichardson · ‎12-12-2018

What??? No entry from @PhilipDAth He must be lying on a beach somewhere with his phone switched off or he has fallen into a box of patch leads and is stuck...

BlakeRichardson · ‎12-12-2018

@rkrzyston our policy simply covers acceptable use and also metnions that internet,email and device activity is monitored. We dont use systems manager on BYOD devices only company owned devices, we provide a seperate network and internet connection for BYOD devices.

BlakeRichardson · ‎12-11-2018

@rkrzyston I have found the Mac Agent to be very unrealiable, works on some machines and not others. Those that do work some of the features in dashboard dont seem to work. We are looking at moving our MacOS devices to Jamf in the new year because of this but also because they have zero day feature support. We will continue to use systems manager for our iOS devices.

BlakeRichardson · ‎12-05-2018

@yeowkm That undo option is simply giving you the option to revoke the license if you made a mistake i.e. applied it to the wrong Org.

BlakeRichardson · ‎12-03-2018

Well done guys! I'm about to finish up for the year and wont be back until late Jan so have a good Christmas and new years everyone!

BlakeRichardson · ‎11-29-2018

Hmm, with the 4G fallover can you ping anything on the outside world or does nothing work at all. Just trying to rule out a DNS issue.

BlakeRichardson · ‎11-29-2018

Ok so with the port set as a trunk port do you have the native VLAN set to what your admin VLAN and you have the client VLAN tagged as well? For example Administration = VLAN 10 Clients = VLAN 20 switch port would be Untagged VLAN10 and Tagged with VLAN 20

BlakeRichardson · ‎11-29-2018

Your WAN2 is setup to use DHCP so your router changing to 4G wont cuase a problem, as mentioned you 4G connection probably isn't working Is the 4G connection Prepaid or on a plan, if so id confirm it acutally works / the bill is still being paid.

BlakeRichardson · ‎11-29-2018

@nst1 How many VLANS will the AP be dealing with? if its only one there is no need to have the AP's switch port setup as a trunk port.

BlakeRichardson · ‎11-27-2018

If putting a camera in a bucket of water isn't standing behind your product then I dont know what is!

BlakeRichardson · ‎11-27-2018

Nice work!

BlakeRichardson · ‎11-27-2018

@DaveS If you click on your name on the top right of you dashboard and select "My Profile" do you see the option to setup 2FA there? If not I suggest you open a case with support.

BlakeRichardson · ‎11-26-2018

Is it true that firmware updates of all types of devices can only be delayed a certain amount of time but not suppressed totally? I have an MX running 13.33 because it has issues with the ISP and drops its connection every 20 mins if I upgrade the firmware.

BlakeRichardson · ‎11-26-2018

@TheOtherTim I have seen in the past if a machine was registered in Meraki and then reimaged and renamed it appears back in Meraki with the old information i.e. its old hostname. How are you searching for the device By name or serial number?

BlakeRichardson

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