Cases of other Organization also showing up

DarwinV
Conversationalist

Cases of other Organization also showing up

We are currently managing 2 clients of which they have their own separate organization. When I login to my account, I can basically switch from one Organization to the other which is cool.

 

But its kinda confusing that filed cases for both Org-1 and Org-2 are showing up in the Cases page. Sometimes you may mistakenly filed a case or follow up a case of Org-1 but you are currently working on Org-2 and vice versa.

 

I was hoping that if I select Org-1, cases that would show up should only by those filed for Org-1 to avoid confusion and possible mixing them up.

 

Thanks.

3 REPLIES 3
UCcert
Kind of a big deal

Hi @DarwinV - that is as expected. As an Admin of multiple Orgs you will see cases for all Orgs that you are admins of.

Darren O'Connor | uccert.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
UCcert
Kind of a big deal

I can’t see a way of filtering by Org or site within the Cases/Help section.

 

Maybe when submitting your cases include the Org and Site in the Subject header.  That way you’ll be able to save yourself any confusion 

Darren O'Connor | uccert.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
DarwinV
Conversationalist

If other admins doesn't see this as a problem, then I guess I'll have to follow your suggestion to put a prefix on the subject line.

 

Thanks. 

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