Warning: Customers can view your Help > Cases with Meraki (All user levels)

PeterJames
Head in the Cloud

Warning: Customers can view your Help > Cases with Meraki (All user levels)

We have provided our customers access for visibility of their Network/MDM solution, but came to discover they could view all our cases (across all our organisations) with Meraki Support.

 

The only way around this is either:

 - Remove the customer access

 - Ask Meraki Support to enable 'Branding' (If you quality) and hide this link.

 

I have requested in the Administrator panel an option to set if the user can view cases, but there is no feedback with 'Make a Wish'.

 

Thank you,
Peter James

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