Hi Mobile App Community!   Welcome, and thanks for your interest in the mobile app.   This community is intended to by used for: Mobile app special announcements Beta programs and special invitations Mobile app technical questions General mobile app discussion   The Meraki Mobile team will post here, and share posts internally with our team. We hope to provide more clarity to our users, and to use your feedback to help guide our development.   You can download the mobile app here:     iOS - Meraki on the Apple App Store Android - Meraki on the Google Play Store   We will also continuously maintain a general Mobile App Community FAQ here:   Mobile App Community FAQ How do I participate in the mobile app beta? Check out our thread - Mobile App Beta Signups   What's the best way to submit feedback and requests for the mobile app? Use the "Make a wish" feature in the app. The Mobile team reviews these requests in real time and we catalog feedback for development planning.         Does the mobile app support SSO? Yes it does! The mobile app supports SSO for organizations using SAML.        You can read more in the document - SP-Initiated SAML SSO Configuration Guide     Can I submit support cases on the mobile app? No, not yet, but we're working on it!   ... View more

Hi Mobile App Community!   The Meraki Mobile app beta signup is available for any users interested in testing the latest version of the app!   For iOS First install Apple's Testflight app. Once that's installed, enroll in the Beta by clicking here from your mobile device.   For Android Enroll in the Google Play beta either by following this link, OR Go to the Meraki app play store listing here from your mobile device, and selecting “Join” on the beta section (please note it may take up to 10 minutes for the enrollment to finish, and the update to be made available).   Please note that this is not a different app, but rather represents changes coming to the Meraki App a few weeks before they reach general users. This means you will have access to the latest features and fixes sooner, but may be subject to irregularities we resolve during the beta period. Your participation helps make the app better for everyone!   You can learn more about the app beta in our documentation: Meraki Mobile App Beta - FAQ ... View more

Greetings Merakians!   I'm excited to announce that live chat with Meraki support will be available soon!   In this first iteration of the tool, you will find a Licensing Help button in the bottom-right corner of licensing pages in the dashboard. There will be some helpful links related to the page you're viewing, and the option, Still Need Help? if you'd like to chat live with an agent. Agents will be available between 9am-5pm PT, in English, during the period of this first rollout.   We expect to make a lot of improvements to this tool over time, and look forward to making it more widely available for other product issues and pages across the Meraki dashboard in the future.         This tool is already being rolled out in a limited test before being made more widely available to all users. A small number of randomly selected organizations already have access to this tool during this testing period.    For those of you who are using the tool already, please feel free to leave questions or feedback here!   We look forward to making a wider announcement once this tool is rolled out for general release, in mid-October.   IN SUMMARY Live Chat with Meraki support agents Only on Licensing pages, for Licensing-related cases - for now Available during business hours, 9am-5pm PT, in English - for now Available to all users Mid-October (and a few users right now!) ... View more

    Hi Community,   Below are the most important changes to our documentation between June 21st and July 21st:   Adaptive Policy Overview Change: Added WiFi 6E APs to list of supported MRs.   Client Balancing Band Steering Wireless Mesh Networking IPv6 Support on MR Access Points Change: Added information on feature behavior with MR 29.x.   Enhanced Staged Upgrades Change: New Article.   Apple Device Enrollment Program (DEP) Change: Updated for new Assign Setting interface.   Systems Manager Agent Release Notes Change: Added release notes for version 3.5.2.   Meraki Vision Changelog Change: Added release notes for up to v1.6.8.   Second Generation MV Cameras: Overview and Specifications Change: Added MV52 to Technical Breakdown table.   Multi Network Video Walls on Vision Portal [BETA] Change: New Article.   MT12 Installation Guide - Water Detection Change: Removed note about rubber caps. New MA-CBL-LEAK-1 don't need them anymore. ... View more

    Hi Community,   Below are the most important changes to our documentation between March 11th and April 14th:   802.11r Vulnerability (CVE: 2017-13082) FAQ Change: Clarification on use of 802.11r. All APs are fixed.   WPA3 Encryption and Configuration Guide Change: Added new Section "WPA3 and 6Ghz".   SFP and Stacking Accessories Change: New Article. This will replace the Meraki SFP Datasheet PDF.   SecureConnect Change: Added statement about support for SecureConnect for networks bound to config templates. Systems Manager Agent Release Notes Change: Added release notes for SM agent version 3.1.2 and 3.1.3.   Systems Manager Logging and Troubleshooting Change: Updated Logging Information for macOS.   Apple Volume Purchase Program (VPP) Change: Added note and screenshots on how to retrieve VPP token for both ABM and ASM.   AnyConnect on the MX Appliance Change: Added Use Cases, edited Supported Devices, updated FAQ, added section on cert chains.   BGP - Messages Wireshark Change: New Article.   BGP Change: Clarification on route advertisements for local networks.   MX95/MX105 Series Hardware Installation Guide MX85 Series Hardware Installation Guide MX85 Datasheet Change: Updated power supply information.   Meraki Vision Changelog Change: Added changelog for v1.4.2.   Resetting Cisco Meraki Devices to Factory Defaults Change: Added MV2 and MV52. ... View more

This Meraki dashboard feature is designed to reduce time to resolution for our customers by easing manual tasks, simplifying the configuration process, and dynamically detecting errors.     The VLAN mismatch alert is triggered if any mismatch is found in native, allowed, or access VLANs, between two Meraki switches. The troubleshooting flow displays the current configuration and allows administrators to fix the issue from the troubleshooting panel without needing to navigate to different pages around the dashboard. Network administrators can also apply suggested settings with one click of the “Accept suggestion” button. The dynamic error detection feature also warns users if a new configuration being entered is incorrect, making issue resolution more intuitive.   For more information, check out the VLAN Mismatch documentation page. ... View more

  Hi Community,   Below are the most important changes to our documentation between December 18th and March 10th:   Meraki WiFi in a Box Design Guide (CVD) Change: New Article.   MR Radio Turned Off (Deep Sleep) Change: New Article.   IPv6 Support on MX Security & SD-WAN Platforms [Core Fundamentals] IPv6 Support on MX Security & SD-WAN Platforms - Local Status Page IPv6 Support on MX Security & SD-WAN Platforms - LAN IPv6 Support on MX Security & SD-WAN Platforms - WAN IPv6 Support on MX Security & SD-WAN Platforms - Routing IPv6 Support on MX Security & SD-WAN Platforms - VPN IPv6 Support on MX Security & SD-WAN Platforms - Firewall Rules IPv6 Support on MX Security & SD-WAN Platforms - Monitoring and Reporting Change: New Articles.   MR57 Datasheet MR57 Frequently Asked Questions Change: New Articles.   Wi-Fi 6E Frequently Asked Questions Change: New Article.   EoGRE Concentration for SSIDs Change: Feature is now available in dashboard by default.   MR44 Datasheet MR46 Datasheet Change: Added "Operating altitude: Up to 40,000 feet (12,192 meters)".   Passthrough Mode on the MX Security Appliance and Z-series Teleworker Gateway Change: Added note about supported WAN interfaces on MX in passthrough mode.   SecureConnect Change: Changed note on SecureConnect support with config templates and added note about MS390 availability.   AnyConnect on the MX Appliance Change: Added note that AnyConnect can be used for operating systems and native VPN clients that don’t support L2TP anymore.   Using the MX Live tools Change: Added section on MTR tool.   Electronic Shelf Labels (ESL) Integration with MR Access Points Change: Clarification on supported MR models, added ESL Status section. ... View more

  Hi Community,   Below are the most important changes to our documentation between November 26th and December 17th:   Cisco+ Secure Connect (Entry Page) Cisco+ Secure Connect (Overview) Cisco+ Secure Connect Quick Start Cisco+ Secure Connect Deployment Guides Cisco+ Secure Connect Remote Access Setup Cisco+ Secure Connect Traffic Selection Cisco+ Secure Connect - Secure X Integration Cisco+ Secure Connect Setting Up Remote Access Service Cisco+ Secure Connect Setting Up Secure Access Tunnels Cisco+ Secure Connect Onboarding New Cisco+ Secure Connect Customer (Without Meraki or Umbrella deployments) Onboard Existing Meraki Customer Onboard Existing Umbrella Customer Onboard Existing Customer with both Meraki Umbrella Organizations Cisco+ Secure Connect Troubleshooting Guides Cisco+ Secure Connect DNS Troubleshooting Cisco+ Secure Connect Troubleshooting Remote User Reported Errors Change: New Articles.   AnyConnect Azure AD SAML Configuration Change: New Article.   vMX and AWS Cloud WAN Change: New Article.   Scaling MX Architectures Change: New Article.   MR36H Datasheet Change: New Article.   MR36H Installation Guide Change: New Article.   MT Energy Savings Chart Change: New Article.   MV Intelligence Training Change: New Article.   MV Encoding Improvements: Smart Codec Change: New Article.   Cisco Security Connector (CSC) Change: Umbrella no longer requires iOS supervision, Clarity still does. ... View more

  Hi Community,   Below are the most important changes to our documentation between March 16th and April 26th:   vMX100 to vMX S/M/L Transition FAQ Change: New article   Common Dashboard Alerts for Device Connectivity Change: Article refresh and new section added – “Bad Internet Connection”   Device Posturing using Cisco ISE Change: Update with link to ISE documentation   Using Layer 3 Firewall Rules Change: Added note to state L3 rules in group policy configs are stateless.   Configuring SAML Single Sign-on for Dashboard Change: Added note with best practices for opening cases for SAML users.   Best Practices for Meraki Firmware Change: General refresh   WPA2-Enterprise PEAP Android 11 Security Issues  Change: New article   Troubleshooting Client VPN Change: Merged multiple troubleshooting documents   Product End-of-Life (EOL) Policies Change: Updated EOS models   Cloud Data Retention Policies Change: New article   WPA3 Encryption and Configuration Guide Change: Added MR44, MR76 and MR86 to the document   MG Templates Best Practices Change: New article   Client VPN OS Configuration Change: Updated with recent Ubuntu version   WPA3 Encryption and Configuration Guide Change: Added note stating WPA3 is enabled by default on wireless networks with MR27.X   Meraki Health Overview Meraki Health - MR Access Point Details Meraki Health - Client Details    Change: Meraki Health articles reformatted into 3 new articles.   MS390 Series Installation Guide Change: Updated recommended firmware code.   MX Routing Behavior Change: Updated explanation around static route tracking.   PoE Support on MS Switches Change: Updated with specifics on MS390 POE behavior   Cisco Meraki Firmware FAQ Change: Removing specific device types from a combined network does not prevent the firmware upgrade manager from representing combined networks as separate items.   MR46 Datasheet Change: Updated feature listing.   Out-of-Band Log Fetching Change: Added more detailed instructions for file transfer.   MT Troubleshooting Guide Change: New article   Setting Custom DHCP Options Change: General refresh   Low Power Mode on Cisco Switches Change: Updated with applicable APs   Web Clips in Systems Manager Change: General refresh   MX Cold Swap - Replacing an Existing MX with a Different MX Change: Added note stating you cannot remove the only security appliance from a network that is tracking by unique client ID.   Organization Settings Change: Clarified that “Strong password” also requires that common words or names cannot be used.   Moving Devices between Organizations Change: Clarified that static IPs of devices will change without support interaction.   Network-Based Application Recognition (NBAR) integration with MR access points Change: Updated NBAR application count.   Children's Internet Protection Act (CIPA) Compliancy with WiFi Change: General refresh ... View more

  Hi Community,   Below are the most important changes to our documentation between February 10th and February 22nd:   Product End-of-Life (EOL) Policies Change: Updated with MR models   Adding and Removing Devices from Dashboard Networks Change: Added section on removing warm spare.   Common Sensor (MT) Event Log Messages   Change: New article   MX Routing Behavior Change: Added section for default routes and exit hubs   Passthrough Mode on the MX Security Appliance and Z-series Teleworker Gateway Change: Added note stating not to use LAN ports when in one-armed mode   Cisco Meraki and Umbrella Integration - MR Advanced/Upgrade License Change: New article   Block Listing and Allow Listing Clients Change: Overall refresh   802.11r Vulnerability (CVE: 2017-13082) FAQ Change: Updated model list   Finding the MAC Address on Popular Gaming Consoles Change: New article   Supervised Devices in Meraki Systems Manager Change: New public article   Meraki Local Authentication - MR 802.1X Change: Added new section explaining a recent local authentication certificate authority issue: Meraki Local Authentication CA Replacement - March 31 2021   vMX Setup Guide for Amazon Web Services (AWS) Change: Note on changing vMX mode requires a restart of the instance.   Alerts Management in Meraki Insight Change: New article ... View more

  Hi Community,   Below are the most important changes to our documentation between January 13th and January 20th:   Upstream Firewall Rules for Cloud Connectivity Change:  Added port 9351 to the CSV portion of the page.    Using the Cisco Meraki Device Local Status Page Change:  Added references to “Out of Band” article in appropriate sections for each device type.   BGP Change:  Updated screenshots with “Beta” tag removed.   Switch Ports Change:  Added note stating only one destination port mirror supported per switch.   MR Installation Guides Change:  Added note mentioning expected heat dissipation and awareness for pre-install prep.   Meraki and Cisco Cloud Calling Connected Branch Solution Change:  New article   Recovering a Missing or Stolen Device Change:  Updated SSID naming example   Advanced MS Setup Guide Change:  Added note on “over-budget” behavior   CWA - Central Web Authentication with Cisco ISE Change:  Added note on “Network Access-Use Case EQUALS Guest Flow” support   Trusted Access for Secure Wireless Connectivity Change:  Updated to reflect that “Self Service Portal 2.0” is no longer in beta.   Calculating BTU Consumption for Cisco Meraki Products Change:  New models added.   Threat Protection Change:  Overall article revamp ... View more

  Introducing the ServiceNow Service Graph Connector for Meraki!   Easily import Meraki devices into the ServiceNow database and generate “Incidents” when Meraki sends alerts.   The solution is free and extendable with the goal of simplifying network management.     Key Resources   Meraki Blog Article   Detailed Documentation   Meraki Marketplace   ServiceNow Store ... View more

  Hi Community,   Below are the most important changes to our documentation between June 30th and August 3rd:   Managing Firmware Upgrades Change: Section added for new firmware status UI.   Product Firmware Version Restrictions Change: Added note to reference 2020 certificate firmware requirements.   RADIUS Failover and Retry Details Change: Added image and explanation on load balancing.   Meraki Licensing FAQs Change: Added note that switches have enterprise and advanced licensing.   MI VoIP Health Change: ICMP probes occurs every second to the endpoint.   Syslog Server Overview and Configuration Change: Changed source from INET 1 port to IP of highest VLAN.   Configuring WPA2-Enterprise with Google Auth Change: Added link for app-specific passwords.   Switch ACL Operation Change: Corrected VLAN field function.   Alerts and Notifications Change: Added section explaining which alerts are rate limited.    Meraki Device Reporting - Syslog, SNMP and API Change: Added section explaining which alerts are rate limited.    Meraki Free Trials Change: Added note that in PDL the original trial link is needed to return a trial.   MX Routing Behavior Change: Clarified behavior of management traffic.   Network Objects Configuration Guide Change: New article   Meraki Per-Device Licensing Overview Change: Added a note that 1-day licenses should not be used to extend the overall license expiration date due to a limit of how many can be applied.   Cisco Emergency Responder Integration Change: Added CER cross link to verify support.   Hardware Replacement due to Security Certificate Expiration 2020 Change: New article   Systems Manager Sentry Overview Change: Added a line "Sentry policies are not supported for devices connected via Client VPN."   Meraki Authentication Server Certificate Rotation - Aug 2020 Change: New article   Wind Rating of Cisco Meraki Access Points Change: Updated with AP models   Returns (RMAs), Warranties and End-of-Life Information Change: Added best practices for organization which has read admins which need to submit RMAs.   Configuring SAML Single Sign-on for Dashboard Change: Added note stating that cert can be SHA1 or SHA256.   Systems Manager Sentry Enrollment Change: Removed the section that describes Sentry Splash as an access control mechanism.   Analyzing Wireless Packet Captures Change: New article   Network Topology Change: Added note stating that topology may take up to 30 days to accurately depict nodes.   Switch Stacks Change: Added more specific instructions for physical stacking orientation.   Bluetooth Low Energy (BLE) Change: Renamed BLE to IoT Radio. ... View more

      Hi Community,   Below are the most important changes to our documentation between June 2nd and June 15th:   Meraki Health Change: Detailed mention of firmware requirements   Meraki Event Log Change: Updated to include “Bad Gateway” events   Out-of-Band Log Fetching Change: Updated to include Z and MG series.   Low Power Mode Change: Updated to state that MR46/46E/56/86 do not support low power mode   Switch Settings Change: Updated with multicast setting section   Webhooks Change: Updated to state that non-HTTPS is not supported.   Content Filtering Change: Restructured order   Troubleshooting a Faulty MX Appliance or Z-Series Teleworker Gateway Change: Updated to include all Z series   MR Wireless Regulatory Domains   Change: Re-wrote the “Error while claiming new AP section” with more detailed steps   Trusted Access for Secure Wireless Connectivity Change: Added note on listing trusted devices per owner   Meraki Go - FAQ Change: New maximum AP count is 50   Meraki Go - Multi-Admin Access Change: New article   MX Firewall Settings Change: Updated to state that currently FQDNs are not supported within the cellular firewall section.   ... View more

  There are two new small changes to the dashboard packet capture tool.   Packet captures will no longer default to being named "packet_capture.pcap". They will instead follow the following format (and can still be modified): [NetworkName]_[Model][DeviceName]_IF-[Interface].pcap   The tool will default to "Download .pcap file" rather than "View output below" ... View more

  Three change have been added to the dashboard for helping to troubleshoot, configure and keep track of users with Client VPN.   On the Network-wide > Clients page, the search filter can now filter for Client VPN users The Client VPN page now has an FAQs tab with common troubleshooting issues and recommendations, as well as links to additional help. The Client VPN page now has descriptions of the configuration components, as well as link to additional information. ... View more

Video access logs now include external stream sharing links. The access log tracks when generated, viewed, extended or disabled.   The "Recipient" column indicates the external email the link was shared to. The "User" column will be blank for entries pertaining to viewing the external link since these are non-Dashboard viewers.     More information on external stream sharing, including tracking in access logs, please refer to our documentation on Tracking External Live Stream Link Access. ... View more

When selecting an individual camera name from a video wall while viewing historical video, the timestamp from the video wall will carry over to video feed from the selected camera.   More information on viewing video can be found in our documentation on Viewing MV Video. ... View more

Video wall modifications are now displayed on the change log. Any action to add, delete or edit the video wall layouts are indicated on the organization change log.     For more information on video walls, please refer to the Video Wall documentation article.     ... View more