Windows 10 PC saying Registration complete - device unable to check in

[Chris_ITEC]

Hi All,

I have a new PC and trying to add this to the dashboard, I have ran through the standard process when a new device is connected and downloads and installs the Agent, this completes and does not show an error, but does not check in, I see Registration complete, but just keeps showing the "waiting for your device to check in", I have uninstalled the agent, and downloaded the agent directly from the dashboard directly, and get the same results.

Any one got any other suggestions?

Chris

[kYutobi]

Try to restart the PC, remove agent, then re-enroll. See if it helps.

[SoCalRacer]

To confirm that the agent is running on Windows 10, Windows 8, or Windows 7, view the Meraki agent's log file by opening m_agent_service in this directory:

C:\Windows\Temp\m_agent_service

If you see logging information generated for today's date, your Meraki agent is currently running! 

For extra Windows agent running confirmation you can also find the m_agent_service running with the Task Manager: