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CharlieCrackle
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Member since Oct 10, 2017
Monday
Community Record
18
Posts
15
Kudos
1
Solution
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2 weeks ago
1 Kudo
Wow I did not know that. (shocked) was going.... I live in Melbourne Today on the news they were saying that all the tourist attraction are empty (no tourists) Great Ocean Road Philip Island Penguins Botanic Gardens Arts Center Puffing Billy Healesville Wildlife Sanctuary Footy at MCG Science Works You will have all to your self
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2 weeks ago
I got a shock today Meraki Called me, but it was to tell me they were going on leave and the case was going to another support person. Looks like I have to start again ! Some times it is so hard to get through the Meraki Support firewall. I do understand why Meraki do this they do not want all cases going to the developers if they are not bugs and they want to be able to reproduce. I fully understand and respect this, but with this current case I have spent over 15 hours now trying to prove to meraki they have a bug. I do not get paid to do this how could I charge a customer 15 hours to prove to meraki their device has a bug. (I expected 1 hour at most especially with the level of detail I sent.) If the software engineer that looks after MX64 DHCP Server wants to get a head start check CASE 04855962 it will be coming your way when I get a port open in the Meraki Support Firewall 🙂 Partner that help Meraki fix bugs should get Swag !
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2 weeks ago
2 Kudos
My biggest issue with documentation is it is wrong and not up to date. When new features are brought out part of the introduction process should be to update the documentation. Especially true with insight documentation. Features are removed and added but the documentation does not reflect this. Other common issue is the screens shots in the documentation are of the OLD UI and not the updated UI. (SM documentation suffers from this a lot) I use this one a lot to send to clients https://documentation.meraki.com/MX/Client_VPN/Client_VPN_OS_Configuration but it is written too technical for end users and misses step that tech people know but end users do not Need a End user version of this This one I use as well https://documentation.meraki.com/MX/Content_Filtering_and_Threat_Protection/Configuring_Active_Directory_with_MX_Security_Appliances More documentation on using DEP with SM the current documentation does not explain well the apple part of the setup (old screens shots)
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2 weeks ago
Yes Telstra is using NAT64 on this mobile phone tower. So all we need now is the MX to support IPv6 natively! 🙂
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2 weeks ago
I know the MX does not support IPV6, but we have started to get a a lot of clients with this issues when connecting via L2TP to Meraki MX (client vpn) The client connects to the Meraki DDNS name and then can not establish VPN. On pinging the Meraki DDNS name the IPV6 address is returned ?? Why ?? I then disable IPV6 on the interface connecting to the internet and ping and I get the IPV4 address Now the VPN works. What has changed does the DDNS name now support IPV6 ready for the MX64 to support it soon. It is a real Pain and caused a lot of support issues with the VPN access Anyone else having these issue recently ?
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2 weeks ago
3 Kudos
When you ring support they take you number and will call you back if you get cut off. If you log a case via the web, Meraki Support will NOT call you and ask you to call in. You supply the case number when you ring but you never get connected to the correct support engineer.. The engineer you get can not transfer you and you have to explain all again to the new engineer. To make matters worse i was working with engineer today for 1.5 hours and then was told their shift was over and she would transfer to someone else and then had to explain all again and then wait 40 min for them to get up to speed with the issue. Why can they not just ring me back when they have the issue sorted and not waist my time on hold ? Please allow Meraki support engineers to be able to call you.
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2 weeks ago
I did a packet capture of the PC when making a call via telstra calling for 365 I added these IP addresses and just got 100% FAIL from VOIP Monitoring I did not realise that for this product to work it must be able to ping the server. I tried ping and they all fail.
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2 weeks ago
I tried to get this going to for a customer. Telstra SIP servers do not respond to ping so the product will not work https://documentation.meraki.com/MI/MI_VoIP_Health#Limitations
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2 weeks ago
1 Kudo
This product looks great till you look at the limitation page... https://documentation.meraki.com/MI/MI_VoIP_Health#Limitations I ordered this product for all my customers so we could monitor their VOIP services (Finally I could justify the cost of insight) None were working so I logged a Case and was told the limitations.... 1) It does proactive monitoring only - it does not monitor the call quality of any calls themselves (well thought that was the whole point of this product) 2) VoIP Health does have metrics between MX and SIP servers. It does not have metrics between MX and any particular phones (Again I thought that was the whole point of this product) 3) VoIP Health only works for VoIP servers that respond to ICMP pings (none of my customers servers SIP providers respond to pings) 😞 So basically the product is useless to all my customers and I have canceled all my insight ordered for them. It was disappointing exercise.
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3 weeks ago
Thanks Seshu but I still have meraki support engineer saying it can be done... To prove him wrong I have requested a trail licensee of XS and of course I was not able to apply the licence to the MX64. You might also want to get the documentation on the link you sent updated also as it says Inside does NOT support VOIP when now it does.
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3 weeks ago
Meraki just responded to my case 04827466 - "So Can I buy LIC-MI-XS-1YR for the MX64 and it works as I know the Internet speed is <100Meg"? Answer: yes you can. When I check the licensing console it says MI-S is the MIN requirement I think Meraki support are wrong !
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3 weeks ago
1 Kudo
Thank you they should change the documentation to read "Required" not "Suggested"
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3 weeks ago
Tried that today in case I had missed that update. NO zooming in does not work. Interesting that it works in the android app and not the IOS app. I wonder why ??
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3 weeks ago
From the Licensing ordering guide ( https://meraki.cisco.com/lib/pdf/meraki_datasheet_mi.pdf) SKU list has "Suggested MX Model" Does this mean to license a MX64 you must use LIC-MI-S-1YR (Small 450Mbps) The MX64 only does 250Mbps any way. My customer Internet links are only 50/20 or 100/40Mbps so MAX through put is < 100Mbps So Can I buy LIC-MI-XS-1YR for the MX64 and it work as I know the Internet speed is <100Meg Thanks..
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a month ago
1 Kudo
Thanks . Yes I got every customer to wish for this !
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a month ago
1 Kudo
When will the IOS app support Dewarped viewing of the MV32. Yes I know Meraki have added support for dewarping in mobile browsers but that is ONLY useful for IT savvy people. Very inconvenient. The customers just want the simplicity of the app even if you gave a link in the app to the de-warped view that opened in the browser. This is the most requested feature I get (other than IPV6 support and better VPN support)
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02-11-2019
01:56 PM
2 Kudos
In the past Meraki support has been great in AUS with wait time with a max of 10 minutes. In the past 3 months the wait times are ridiculous. out of 10 calls I have had to wait 30 minutes + to get through. This is all unchangeable time to the client and just wasting partners time. this issue needs to be fixed urgently how can we get network down emergency's fixed quickly if wait have to wait 30+ min just to get through.
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10-10-2017
11:28 PM
3 Kudos
Yes much needed support. Have to sell cisco solutions when customer need IPv6 which is more and more Websites behind meraki need IPv6 support. Would love to sell meraki solution
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My Accepted Solutions
| Subject | Views | Posted |
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| 103 | 2 weeks ago |
My Top Kudoed Posts
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| 3 | 93 | |
| 3 | 55769 | |
| 2 | 1224 | |
| 2 | 644 | |
| 1 | 111 |
