what a way to run a railroad

louyo
Here to help

what a way to run a railroad

Meraki reseller didn't do our licensing properly. After 30 days, Meraki shut us down (2 units) and sent an email... No Internet for half a day. They can't send a warning a few days ahead of time? Not very customer friendly.
3 REPLIES 3
BlakeRichardson
Kind of a big deal

You should have received an email as soon as there was a licensing issue as mentioned in the below kbase article.

 

" When out of compliance, due to expiration of licenses or insufficient device counts, you will be notified by e-mail. "

 

 

https://documentation.meraki.com/zGeneral_Administration/Licensing/Out-of-Licensing_Compliance_Warni...

 

 

I know these are working because I received an email for an insight Trial I had on one of my networks. 

 

 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI

I'm with Blake here. You receive a warning well before the org expires. And even then a grace period is started. During that period you will receive lots of emails warning you. Only after all that you get disabled.

 

Are you on co-termination or per device licensing?

Totally agree. Alas, we didn't.

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