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About Aquatoes
Aquatoes
Getting noticed
Member since Jun 29, 2022
3 weeks ago
Community Record
52
Posts
21
Kudos
0
Solutions
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Feb 29 2024
1:23 PM
I might reach out to axis to see if it can do more than 8 on 1080p I also did some more research and found that Apple TV can install a cctv app and possibly act as a decoder which may be an inexpensive option for this use case.
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Feb 29 2024
3:45 AM
So we are giving up on the Apple Meraki display. Without true rtsp on Apple devices it’s just too delayed and clients are getting upset. We want to look at rolling out external rtsp decoders and all the videos I found lean towards Axis brand T8705 but that unit was discontinued middle of last year and replaced with the D1110 however the replacement can only do 8 channels not 16. What 16 channel decoders have you guys found that work great with Meraki?
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Feb 15 2024
11:44 AM
The issue is that subscription models don’t allow Meraki-display meaning Apple display. Pretty much every camera client of ours has that function and a display station onsite. Since that’s not supported I cannot convert clients who have cameras due to limitation. If they just have cameras and not display station your fine.
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Jan 28 2024
7:14 AM
We are the Meraki Service Provider / Partner. We have about 100 Meraki organizations under management today and our rep has already been looped in and the responses are that product / engineering was looped in and a ticket was made and we just have to wait for a response. Meanwhile I am stuck.
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Jan 28 2024
7:13 AM
2 Kudos
Correct @PhilipDAth once you convert your dashboard into subscription it is only compatible with subscription license sku's and you cannot combine co-term/Per Device type licensing with Subscription licensing on the same organization. It is one or the other. They had "forgot" to add the Meraki-Display sku because it was not an "MV" sku it was overlooked as a critical part of camera service. Meraki-Display should have been called MV-Display from the get go to prevent this error from happening.
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Jan 25 2024
3:59 AM
Hello, I have a client who has cameras. They want to add a Meraki display. We installed it and tried ordering the license but are being told now that we cannot do so because the new subscription licensing is not compatible with Meraki-Display. How was this missed on Subscription licensing and how is the best answer from support sorry you can't use the product we advertise because of our error and we have no eta on a fix. I have already escalated to my sales rep as well and no response there either. Any thoughts from the community? I am already locked into a subscription term and passed return policy and I now have no way to add just a Meraki-Display license to that organization.
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Jan 8 2024
7:54 PM
I don’t get it. Some people say Apple TV / Meraki Display station doesn’t support RTSP yet it shows network streaming and RTSP refreshing was fixed in the last Meraki Display app update. My issue isn’t a reliable stream just that on PC even offsite the stream is only 1 second or so delay when on Apple TV it is 15-20 second delay. If they are using RTSP and it’s on network it makes no sense for such a delay outside a codec mismatch in the firmware. The support team has been saying this will be fixed for over a year and I feel like it’s just gotten worse not better. A year ago it was like 8-10 second delay now 15-20 seconds.
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Jan 8 2024
2:08 PM
2 Kudos
I love how I see lots of people here saying that they are not selling desk phones any more when here I am installing hundreds per month as a small business and I am in a SIP community where businesses are doing thousands of physical phones per month. No offense, mobile application has its place but desk phones are definitely not going away from what I am seeing first hand.
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Jan 8 2024
11:45 AM
Yea they did. Reminded me of Apple IOS TBO. I wish they would roll something like these out again.
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Jan 8 2024
11:44 AM
I actually just found some videos on these and these phones look absolutely amazing and I am sad that there is not another solution like this. We are currently a Yealink shop but I would love to have a full Meraki stack end to end for our Telecom division. I wish they would reconsider bringing these back.
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Jan 8 2024
9:42 AM
With more and more MSP's using Meraki as their platform of choice and more and more MSP's offering some type of VoIP service in their product offering it would be amazing if Meraki would launch a line of truly open SIP phones that also phone home to the Meraki Dashboard for full management. This way even clients that have no networking equipment at all we still have full access into the phone settings should they lose registration to the SIP platform. Just food for thought and how cool this concept would be. Attached are some AI generated Mock ups for what this could look like 🙂
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Jan 3 2024
6:25 PM
Hello, Our clients love the idea of the Meraki Display on Apple TV but we have noticed that on the local lan or using apple tv offsite there is about a 15-20 second delay from when something happens to when you see it on the apple TV. We are on the newest Meraki Display app version in the app store and we have even tried going to the new 5.5 beta on the MV cameras hoping the improved RTSP in the update would help shorten the delay but that was not the case. I don't understand why Apple TV and Iphones have such a delay when viewing from PC or browser is near real time. Can we expect this delay to be shortened and get a similar experience as viewing from a PC any time soon?
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Jan 3 2024
6:20 PM
Hello, We have multiple clients as an MSP with Meraki Smart Cameras and using the Meraki mobile app to view the cameras is very difficult, clunky and just an overall poor experience. Are there any plans to create a Mobile App specialized in viewing the cameras like the Vision Portal that might be more user friendly and a better focus on the end user experience or possibly improving the experience within the current mobile app? Some of the main issues clients present to us are as follows. App constantly freezing Receiving "Failed to fetch video stream (No recording) while watching footage that is clearly recorded. When using motion search footage can be found but when trying to watch it just freezes showing paused and unable to start playback.
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Nov 27 2023
12:48 PM
@Hanz just a heads up. At first glance we believed that 1.1.9 had fixed the freezing issue but it just delayed it. We are not consistently freezing after about 5-10 minutes of viewing a video wall. Not sure if we can get this info up to the engineering team for further review to help with a permanent fix on the new update.
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Nov 22 2023
2:12 PM
@Hanz Hello, I was able to convert my admin to a full network admin and revoked the camera only admin privilege and we were able to get logged in. I can confirm now that we are logged in that the original issue from 1.1.8 causing the cameras to freeze around 1 minute is no longer happening and the client is happy with this work around until we can get the next update and convert the user back to camera only admin. I appreciate the attention to this issue and look forward to a full fix on the next update. Happy Thanksgiving.
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Nov 22 2023
10:45 AM
@Hanz Apple TV 4K on current firmware 17.1. Plugged in via Ethernet so direct stream. original issue cameras freezing on version 1.1.8. new app update came out last night for v person 1.1.9 since we updated we can no longer login receiving error “Error fetching video walls session is not authenticated” this is getting very frustrating and the new issue is worse.
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Nov 21 2023
6:46 AM
Hey @Hanz any update on this? My client still cannot use his Meraki display app which he paid for as it is still freezing within a minute of turning it on. Any feedback on when we should expect the fix?
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Nov 20 2023
3:04 PM
Are there any short term plans to fix that? Seems like an under sight to not support a main component of camera service in the new best licensing model. We have standardized to the new sub model but we are an msp and we have clients using cameras with display stations. Are we just not going to be able to ever use this licensing model for these clients?
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Nov 20 2023
12:28 PM
Hey all, So with the new Subscription licensing model I noticed there is no way to add a Meraki Display apple TV for clients with MV cameras who need the viewing display. Is this a missed item or is it not compatible with Subscription licensing?
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Nov 15 2023
2:27 AM
1 Kudo
The official Meraki display app details state that video wall rotation is not currently available on Meraki Display for Apple TV but that is a feature coming soon. I have Also had discussion with Meraki product team and currently there is no way to save password etc but they are in talks to create a type of viewing account admin for Meraki Display that will have this capability. I haven’t heard anything about that though since beginning of this year.
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Oct 23 2023
4:38 PM
Thanks Hanz. This is as a client facility who just got 12 Meraki cameras installed. He is pretty upset the display station is not working right out the gate. We will hold off as I don’t feel there is an issue with the Apple TV and thought it was the app from the beginning. By any chance is there a test flight beta option for Meraki Display where we can try rolling back to an old app version like there is on the mobile app? I am wondering if rolling back may resolve this issue as well but I don’t have a test flight invitation for the Meraki Display.
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Oct 23 2023
12:24 PM
Thanks Hanz after extensive troubleshooting with Apple support it appears after around 30-90 seconds the Apple TV is sending a TCP RST to all cameras and that is when the freezing occurs. It was determined either a bad Apple TV or an issue with the Meraki Display app. My next step was going to be replacing the Apple TV unless you feel I should hold off. When do we anticipate the app update is coming?
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Oct 23 2023
5:22 AM
Support did the packet capture already and saw no issues. The apple TV is ethernet plugged in in the IT closet directly to the same switch as the cameras.
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Oct 20 2023
5:48 AM
Hello we have 3 sites using a Meraki Display. 2 are working fine with absolutely no issues but I have a new site and the Meraki display is freezing up to where its showing a still image of footage from yesterday or whenever it stops playing live footage. The only fix has been to completely back out of the organization and go back in and then it runs for a bit and seems to lock back up again shortly thereafter. I have the apple TV installed on direct ethernet and plugged into a TV and it is on the same network as the cameras. Has anyone else experienced this type of issue and have any ideas? The Meraki support team found that the camera firmware wasn't matching what we have showing in the dashboard and we got that fixed but still having the issue on the apple TV display station. The apple TV is a brand new current generation 4k ethernet model and is plugged in directly to a meraki switch on the network same switch that the cameras are on. Also to note having no issue viewing camera video walls on remote pc's or on the mobile app on cellular this is just on the Meraki display onsite.
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Sep 7 2023
4:42 PM
Additional update. Through TestFlight Beta I was able to install version 4.77.0 build 3. I was able to confirm in this version it worked fine. It appears to have been broken in version 4.78.0. hope this info helps someone get this resolved.
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