We heard your requests for faster support and issue resolution – we’re excited to announce our Call Me Now case creation option is now available (in beta) in the Meraki dashboard.   With Call Me Now, your experience is more efficient than manually calling us. After providing a few basic case details, you’ll receive a faster and smoother phone support experience that connects you to a skilled Support Engineer.   Visit our documentation to learn more about Call Me Now.   What’s new Use Call Me Now and skip entering case/account numbers in the Support phone menu prompt for a smoother experience Your case details will be used to route your call to a suitably skilled Support Engineer to facilitate faster issue resolution   How it works From the dashboard, navigate to the “Get Help” page, select one of the product tiles in the “Pick a Tile to Contact Support” section, and click on “Call me now” Complete the form to provide a few details about your case Click “Request a Phone Call” to immediately receive a call from Meraki Support and be connected to the next available Support Engineer     Availability The first deployment of this feature will be available for English speaking customers in the US, UK, India and Australia.   Interested in giving your feedback for future support initiatives? Share your email with our team at this link - we'd love to have you influence the future of support. ... View more

Happy Friday! We're continually grateful for your contributions to the community, and are excited for you to check out July's Members of the Month.    The Rising Star The Rising Star award recognizes our top new contributor. To achieve this award, you must fulfill BOTH of the below criteria:   Joined within the past 3 months Written the most posts in that time compared to your fellow new users   This month’s Rising Star award goes to @Daryl1. Since joining the community late July, @Daryl1has engaged in in-depth discussions as they test out their GX20 in the office.        Thanks for your post @Daryl1! We hope you’ve been able to get the help and answers you need and continue to find value from the community.    Everybody Wins This award allows us to highlight the actions of a member whose recent contributions created a win for everyone involved.   This month's award goes to @Xydocq. He’s spent significant time to help the community, including troubleshooting issues reported by others as well as helping Daryl1 test their GX20 and outline their findings, logged numerous bugs, and even shared their project installations in our new Projects Gallery.        We greatly appreciate you @Xydocq for taking the time to help your fellow Community members and do the right thing!   The Top Four Here, we congratulate our top four contributors of the month, based on the number of kudos they’ve received and replies they’ve authored. This month these amazing members provided the community with 17 replies and received a total of 18 kudos for their efforts. Well done!   @Xydocq 8 kudos 27 replies MOTM score: 27 @TyShawn 4 kudos 3 replies MOTM score: 11 @TomasN1 4 kudos 2 replies MOTM score: 10 @McScooby 2 kudos 1 reply MOTM score: 5 (MOTM score = 2*kudos received + replies authored)     Thank you for your continued helpfulness to Meraki Go Community members!   Congratulations to all of our ✨stellar contributors✨ and thanks to everyone who participated on the community in July! ... View more