I contacted Cisco Meraki Support regarding a licensing issue that was causing an alert on my network. Root Cause The issue occurred because I added two licences in quick succession: First licence: a renewal bundle for four devices (MS120-8FP, MS210-24, MX68CW, MR Enterprise). Second licence: a single-device licence for an MS120-8LP. Instead of being added as a co-termination renewal, the second licence was processed as a new addition to the organisation. This created an imbalance in the co-termination calculation, which caused the alert and incorrect licence expiry dates. In the Meraki change logs dated Aug 24, 2025 at 07:20, the dashboard shows: License unclaimed Invalidated Z2A4-XXXXX-XXXX Generated Z2Q9-XXXXX-XXXX The actual licence keys have been blanked out for security purposes. Solution (as advised by Cisco Meraki Support) Meraki Support guided me through the resolution: Identified the misapplied licence in the dashboard. Re-applied the single-device licence as a renewal, not a net-new addition. Verified the corrected co-term date in the Licensing page. Confirmed that all devices are now covered under a single co-termination schedule. Outcome The alert has been cleared. Licence dates are now aligned correctly. No device downtime or feature loss occurred.
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