Feel free to open a case, this helps with priority and scale of impact. The Support Engineer will assign the case to the bug I forwarded to Engineering. ... View more

Feel free to open a case, this helps with priority and scale of impact. The Support Engineer will assign the case to the bug I forwarded to Engineering. ... View more

This can only be done on the Local Status Page of the Security Appliance. https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Meraki_Device_Local_Status_Page#MX_Series_with_Multiple_Dedicated_WAN_Links   It's likely auto-negotiating to 100Mbps due to a cable issue (e,g. broken pair), or the device on the other end is hard-set to 100Mbps. ... View more

I'd recommend opening a Support case. Typically snapshot issues are due to:   The required port is not allowed upstream - TCP 30001 Requesting the image immediately after the request It can sometimes take 5-10 seconds for the image to actually be downloaded from the MV, so make sure you give a 5-10 second buffer between the snapshot request, and attempting to view the image. Requesting an expired image The MV will only store the last 10 snapshots, requesting an older snapshot will result in an error 400 (like your screenshot) ... View more

Nope just open a regular Support case. That way they can troubleshoot with you, validate and forward the bug to our Engineering teams. ... View more

So long as you don't have any firewall rules configured, they should be able to access them without any additional config.  ... View more

If you believe you're hitting a bug or unexpected behaviour, please open a Support case. ... View more

Unfortunately, I have no updates to share at this time. ... View more

I personally use LICEcap, it's pretty handy for KBs etc. Works on both Mac and Windows. https://www.cockos.com/licecap/   ... View more

FYI, might not be related but if you're running macOS Sequioa, there's a few issues with the built-in firewall. I get similar issues on my home network and usually have to toggle Wi-Fi off/on after my laptop wakes.    https://techcrunch.com/2024/09/19/apples-new-macos-sequoia-update-is-breaking-some-cybersecurity-tools/ ... View more

Hi @LCHD, I recommend calling in if you require immediate assistance. I'll respond on the case for you now.   As per your response above, the issue appears to be related to your firewall and filtering or firewall rules on the configured VLAN are blocking Whatsapp. ... View more

Meraki Support has visibility into your network and configuration so they're best placed to assist with specific incidents or issues.   If you DM me your case number I can take a look, but without sharing the troubleshooting steps you've taken or firewall/network configuration here, resolving the issue is a needle in a haystack.  ... View more

Hey @Luca_1,   You'll need to enrol the device into BYOD mode rather than Device Owner mode if you wish the end user to install whichever applications they want via Google Play.   In DO mode, the only apps available to install in Google Play are those approved under SM > Apps. ... View more

I use Meraki kit at home and I've never had an issue with WhatsApp, nor is there any Meraki-wide problem with using WhatsApp, every network is different.   I would advise checking your firewall settings and contacting Meraki Support should you continue to experience issues. ... View more

Hello @sesame_uwash,   Judging by the screenshot, it looks like the machine is only being detected under profile installation, and not the Meraki agent - I'd recommend reaching out to Support and they'll likely ask you to provide the agent logs, to see if the unit has successfully registered and is communicating correctly.   This file can be found for agent 4+ here: C:\ProgramData\Meraki\Endpoint Agent\Logs\m_agent_service.log (https://documentation.meraki.com/SM/Other_Topics/Systems_Manager_Logging_and_Troubleshooting#Windows)   Cheers, Connor. ... View more

I'd recommend you reach out to Support, note that SMS is only supported in the United States, other locations may vary.   "This feature is currently only available in the United States. If you are in a different country, SMS authentication is still a beta feature, and we cannot guarantee its reliability. Please feel free to test your phone number on the set up page. SMS authentication has been known to work in the following additional countries: United Kingdom, Canada, Mexico, France, Spain, Italy, and Germany."   https://documentation.meraki.com/General_Administration/Other_Topics/Two-Factor_Authentication#Using_SMS_for_Two-Factor_Authentication ... View more

Hey @Kevin_G,   I've flagged this to our SM-PM team for their awareness. I don't have an ETA of when this will be resolved but I'll keep you updated as soon as I get any info.   Cheers, Connor. ... View more

macOS Sequoia changed how applications (such as the SM agent) can determine if the firewall is enabled. https://developer.apple.com/documentation/macos-release-notes/macos-15-release-notes#Deprecations   I'll check with the SM team when we can expect a new agent version that adds this support. ... View more

Organisation > Overview, tick the tickbox for the network and click "Split", then you can delete the XYZ-Switch network, then select the others and hit "Combine". This removes the switch portion of the network thus removing MS firmware validation.   Note you will lose client history info when you split the network. For more info see: https://documentation.meraki.com/General_Administration/Organizations_and_Networks/Combined_Dashboard_Networks#Splitting_Combined_Networks ... View more

Wi-Fi calling relies on an IP-Sec tunnel from the handset to their carrier's network (See non-Cisco/Meraki link) so your QoS profiles won't actually influence it. IP-Sec doesn't like a blip in loss, which is likely what's happening as users roam.   Considering enabling 802.11r for smoother roaming and ensure you've had a site survey done to prevent any coverage gaps. ... View more

There isn't a way to do this in bulk via Dashboard, instead, use the API and iterate over your network IDs.   https://developer.cisco.com/meraki/api-v1/create-network-webhooks-http-server/ ... View more

Hey @michael_h  & @JArroyave,   This has been resolved in MX 18.2.10+, it will not be available in a MX 18.1.x release. As per ^^, Dashboard will now show a "Not Inserted" message when a cellular MX (67C/68CW/Z3C/Z4C) doesn't have a SIM inserted.   There is an outstanding fix for the Organisation > Summary page though, as this will still show an cellular MX without a SIM as a failed uplink.  ... View more

Hello @dagarva ,   Your best bet is opening a Support case. Annoyingly getting device logs from a unit going through setup enrollment is impossible (mostly) as you cannot adb into a unit.   Cheers,   Connor ... View more