how to get a license ?

vzbruce
New here

how to get a license ?

I have tried several times completing the online support form (https://meraki.cisco.com/form/contact) for sales to contact me about getting a license for the MR72 but have not been contacted yet. When you call the main phone number 1 (888) 490-0918 nobody answers the phone in any category you select (sales or support). Nobody returns the call when you leave a vm.  Quite frustrating. Is Meraki going out of business ?  Thanks

5 REPLIES 5
WadeAlsup
A model citizen

Hi @vzbruce

 

Do you already have a dashboard account with Meraki? I ask because you may have some information available to you already, such different support numbers and/or your Meraki Sales Rep contact information under the Help > Get help section. 

 

If you purchased the MR72 through an authorized re-seller, they should have been able to include the licensing needed for the device in your purchase. 


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Hi @WadeAlsup

Yes I have access to dashboard with the red letter notice that a license is needed but it takes me to the same general public site.

 

Maybe I can contact the reseller.

 

Thanks

Hi @WadeAlsup

 

Our purchasing dept. bought from Amazon so it may be difficult to get a license.

If your purchasing team bought it on Amazon, why not  look for a license on Amazon?

 

To save you some time, here the link:

 

http://a.co/23dgzOP

 

This is for a 1 year license for MR. You might want to check for 3 or 5 years and they can be cheaper overall yearly.


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Thank you everyone, Amazon rocks

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