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  • About PaulF
PaulF

PaulF

Meraki Employee

Member since Jul 10, 2019

Thursday
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Community Record

234
Posts
182
Kudos
25
Solutions

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Meraki Ninja
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EOTM - Jan 2023
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100 Posts
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Latest Contributions by PaulF
  • Topics PaulF has Participated In
  • Latest Contributions by PaulF
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Re: device enrollement

by Meraki Employee PaulF in Mobile Device Management
Thursday
Thursday
How did you enroll the device? After it was set up? Or from new? ... View more

Re: Uninstall existing version of the iOS app and install new version of th...

by Meraki Employee PaulF in Mobile Device Management
Tuesday
Tuesday
The easiest way to do this:   Update your application in Systems Manager > Apps > Your app name   Then, select the devices where you want the app to be updated:     Click Push then Install or Upgrade   Dashboard will then ask you to confirm before pushing the updated app to the devices       ... View more

Re: New enhanced OS update command options for Apple devices

by Meraki Employee PaulF in Mobile Device Management
2 weeks ago
2 weeks ago
@BlakeRichardson    The update command is limited to supervised devices by Apple, not us, sadly....   However, there is an alternative.... Using Systems Manager > Command Line allows you to do the same thing to multiple devices at the same time.    I don't have any of my Macs online currently, so can't show you exactly, but so long as they have the SM client installed, allows you to do a whole host of software update activities:   https://ss64.com/osx/softwareupdate.html   Furthermore, using the new (Under Organisation > Early Adopter) scripting capability, you can do this systematically as well.   In summary, there's several options available for you using SM beyond the MDM commands ... View more

Re: UserList error

by Meraki Employee PaulF in Mobile Device Management
2 weeks ago
2 Kudos
2 weeks ago
2 Kudos
This is exactly what it is for.     This should have been fixed now. Can you recheck please? ... View more

Re: Is it Still Not Possible To Push Android OS Updates or Upload the Os To...

by Meraki Employee PaulF in Mobile Device Management
2 weeks ago
2 weeks ago
It is possible to do *some* Android OS Management, and this is contained within the Kiosk payload:     Note: Update policy when system updates become available (M+). When "Postpone indefinitely" gets checked, it will override the update policy and indefinitely postpone system updates on Android 9 and later devices. If unchecked, Android 9+ devices will follow the specified update policy.   However, I'm looking at the configuration of the device using OEMConfig. Again, not something SM supports right now, but this is something that we should look at. Reach out to your seller to discuss this, which they should be able to feed back to the product management team ... View more

Re: Error - remote management cancelled

by Meraki Employee PaulF in Mobile Device Management
‎08-14-2023 08:14 AM
1 Kudo
‎08-14-2023 08:14 AM
1 Kudo
Please ensure that you also, as part of your provisioning process, you install a WiFi MobileConfig. For reasons that confound me, the device seems to forget any previous wifi network that you've chosen ... View more

Re: Training for MDM

by Meraki Employee PaulF in Mobile Device Management
‎08-08-2023 08:54 AM
1 Kudo
‎08-08-2023 08:54 AM
1 Kudo
As well as the above, I maintain a Youtube Channel called Merakiminute that has short videos across all of the capabilities at Meraki. Especially Systems Manager: https://www.youtube.com/playlist?list=PLFwlU-gQMpUgRhoidGgUWwCfE2QTpqyoF   If there's anything that you wish we had a video for, just let me know and I'll research and create one ... View more

Re: Kiosk Mode - Change Logo?

by Meraki Employee PaulF in Mobile Device Management
‎08-08-2023 08:49 AM
1 Kudo
‎08-08-2023 08:49 AM
1 Kudo
  This is now available and easy to do. ... View more

Re: iPad Hang (freeze) after app update in Single App Mode.

by Meraki Employee PaulF in Mobile Device Management
‎06-29-2023 06:42 AM
‎06-29-2023 06:42 AM
iOS isn't great with updating an app that's in kiosk mode, as you've found out   I'd take the device out of kiosk mode, update the app, get the device, after 5 minutes or so, to check in, then put the device back in to kiosk mode again ... View more

Re: Error during enrollment...

by Meraki Employee PaulF in Mobile Device Management
‎06-29-2023 06:41 AM
2 Kudos
‎06-29-2023 06:41 AM
2 Kudos
I've had a look at the Android Enterprise forums to see if there's any service issues, but there's nothing of relevance. Can you post a screen shot that shows the error? ... View more

Re: Can't Add Tablets Back In To MDM

by Meraki Employee PaulF in Mobile Device Management
‎06-21-2023 03:51 AM
‎06-21-2023 03:51 AM
You won't get this right first time, as it takes some real concentration, but: https://www.wikihow.com/Enter-Recovery-Mode-on-Android-Smartphones         ... View more

Re: Meraki system manager adding an iOS device issue

by Meraki Employee PaulF in Dashboard & Administration
‎06-15-2023 08:23 AM
‎06-15-2023 08:23 AM
no worries 🙂 ... View more

Re: Meraki system manager adding an iOS device issue

by Meraki Employee PaulF in Dashboard & Administration
‎06-15-2023 08:14 AM
‎06-15-2023 08:14 AM
Firstly, you're in the wrong forum!   However, if you go to Systems Manager > general and scroll down to Enrolment Settings, if Authentication is set to Enable, you'll be prompted for credentials. Unticking this, and then saving will remove the requirement for Authenticaion         ... View more

Re: Screen Time

by Meraki Employee PaulF in Mobile Device Management
‎05-17-2023 02:15 AM
‎05-17-2023 02:15 AM
  It's there ! ... View more

Re: Screen Time

by Meraki Employee PaulF in Mobile Device Management
‎05-17-2023 02:12 AM
3 Kudos
‎05-17-2023 02:12 AM
3 Kudos
Sadly, there's no Apple capability that allows us to manage screen time.   The only thing I could find was the ability to manage parental control settings for the Mac   NOW: There is one thing you could do: Have you considered Kiosk / Single App mode as an alternative? This would prevent the user from using any other app on the device. The app that goes into Kiosk Mode could be a really benign app. The result being is that the user cannot use the iPad any more. ... View more

Re: Restricting Cellular Usage on certain apps, force to WiFi only

by Meraki Employee PaulF in Mobile Device Management
‎05-11-2023 08:14 PM
‎05-11-2023 08:14 PM
It won't show you who is abusing data. It will just prevent it. ... View more

Re: Add Microsoft UPN to Excel and word for iOS from MDM

by Meraki Employee PaulF in Mobile Device Management
‎05-10-2023 07:24 PM
‎05-10-2023 07:24 PM
Yes, change from type: text to type: owner:email ... View more

Re: Add Microsoft UPN to Excel and word for iOS from MDM

by Meraki Employee PaulF in Mobile Device Management
‎05-10-2023 07:09 PM
‎05-10-2023 07:09 PM
Full Mobile config keys list here: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-for-ios-and-android/outlook-for-ios-and-android-configuration-with-microsoft-intune#configuration-keys ... View more

Re: Add Microsoft UPN to Excel and word for iOS from MDM

by Meraki Employee PaulF in Mobile Device Management
‎05-10-2023 07:03 PM
‎05-10-2023 07:03 PM
So, given that Google allow you to poll what Managed App Config an app supports (and Apple doesn't), I had a look at my Android Outlook Managed app config:     Is obviously in there, so....    Will allow you to set the email address dynamically for that device.   (The email address is either from turning on Authentication at the time of enrollment, or by assigning a user to the device)   I hope that answers your question ... View more

Re: Rapid Security Response version of iOS/iPadOS and macOS

by Meraki Employee PaulF in Mobile Device Management
‎05-09-2023 11:37 PM
3 Kudos
‎05-09-2023 11:37 PM
3 Kudos
I've fed this back to product management for you ... View more

Re: Restricting Cellular Usage on certain apps, force to WiFi only

by Meraki Employee PaulF in Mobile Device Management
‎05-09-2023 11:24 PM
‎05-09-2023 11:24 PM
A security policy doesn't prevent something, it only allows you to show devi cos which are compliant / non compliant against this policy.   What you need is a Restrictions profile. Under Show / Hide Apps, you can add your app(s) here ... View more

Re: MacOS - Enable Remote DESKTOP Command

by Meraki Employee PaulF in Mobile Device Management
‎05-09-2023 11:21 PM
1 Kudo
‎05-09-2023 11:21 PM
1 Kudo
I read this through this again, and understand the utility of being able to enable / disable Remote Desktop, not just for you, but other customers too. Therefore, I've created a feature request for you.  ... View more

Re: Restricting Cellular Usage on certain apps, force to WiFi only

by Meraki Employee PaulF in Mobile Device Management
‎05-08-2023 07:28 PM
1 Kudo
‎05-08-2023 07:28 PM
1 Kudo
So, I see that you have iOS tagged, which makes this relatively straightforward. You'll need the Network Usage Rules setting    This should work perfectly for your use case. ... View more

Re: MacOS - Enable Remote DESKTOP Command

by Meraki Employee PaulF in Mobile Device Management
‎05-08-2023 07:21 PM
‎05-08-2023 07:21 PM
Meraki Systems Manager doesn't use the inbuilt Remote Desktop capability for the client devices, as this is only available to Apple's own Remote Desktop (more about that here: https://support.apple.com/en-sg/guide/remote-desktop/welcome/Mac)   So users will still (and likely always) have to enable screen sharing (which isn't Remote Desktop) before admins will be able to remote in. ... View more

Re: 'Configuration Profile' not beeing installed on Windows-devices

by Meraki Employee PaulF in Mobile Device Management
‎04-27-2023 01:55 AM
‎04-27-2023 01:55 AM
Can you privately message me your case number? ... View more
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Kudos from
User Count
MattMorg
Meraki Employee MattMorg
11
vassallon
vassallon
6
MConley
MConley
2
nbv
nbv
1
MK2
MK2
1
View All
Kudos given to
User Count
MattMorg
Meraki Employee MattMorg
3
vassallon
vassallon
1
ekramer
ekramer
2
AmyReyes
Community Manager AmyReyes
1
jdsilva
jdsilva
1
View All
My Accepted Solutions
Subject Views Posted

Re: Meraki system manager adding an iOS device issue

Dashboard & Administration
204 ‎06-15-2023 08:14 AM

Re: Restricting Cellular Usage on certain apps, force to WiFi only

Mobile Device Management
2687 ‎05-11-2023 08:14 PM

Re: MDM-managed iPads for Zoom Rooms controllers

Mobile Device Management
1443 ‎03-08-2023 01:54 AM

Re: See Apple ID being used on a wayward iPad?

Mobile Device Management
467 ‎01-24-2023 02:37 AM

Re: iOS Restrictions for Meraki App and Location

Mobile Device Management
488 ‎01-23-2023 08:20 AM

Re: Remove Profiles of Devices with broken APNS Cert

Mobile Device Management
1142 ‎09-22-2022 02:17 AM

Re: Deploy Username and Password as "managed app config" for Safari

Mobile Device Management
567 ‎09-14-2022 07:02 AM

Re: Adding VPP to MDM Settings Missing

Mobile Device Management
466 ‎09-06-2022 07:48 AM

Re: iOS - Managed App Config for "Settings" (enabling location services and...

Mobile Device Management
1615 ‎09-06-2022 07:09 AM

Re: PPPC payload flow

Mobile Device Management
485 ‎08-24-2022 01:52 AM
View All
My Top Kudoed Posts
Subject Kudos Views

Info: Locking down an iOS device to a static webpage

Mobile Device Management
10 5017

HOWTO: Package files, scripts and apps together for macOS

Mobile Device Management
9 1563

INFO: radius.meraki.com certificate renewal for Sentry WiFi

Mobile Device Management
8 1502

MAC address Randomisation and how to use Systems Manager to avoid

Mobile Device Management
8 6986

2022-03-16: Apple's APNS Portal appears broken

Mobile Device Management
6 1298
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