Good morning, our biggest problem is the following: more and more it-systems and less qualified personel. everything, needs to get connected, even the thrashcan :D. this trend is quit frustrating because you can not clone IT guys. But one tool that I found, that can assist with theis mess, is MERAKI. There are so many tools inside MERAKI that I could cry how great it helped us out. For example monitoring, it's there, nothing to install or to setup. The "old" way was to setup Nagios or a PRTG. Our biggest challenge is support and lifecycle-management. Mostly to change a switchport because new devices gets provisioned or moved. But here we want to try a API-based solution for helpdesk, so that unskilled personel can change a VLAN with a minimum of knowledge. I wish there would be some web-interface for this "easy" work without the need to programm a API-tool.
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