Only one education configuration can be installed at a time

[Garralda]

Hi

For a couple of weeks in several organizations this error appears when deploying the education payload on supervised iPads with iOS 14

I have opened a case in Meraki support but they do not solve it yet.

Somebody has this same error?

Regards

Alfonso

[GregGalico1]

same issue. not sure why. has Meraki gotten back to you?

[PaulF]

Apple don't permit more than one Education profile on a device at a time. Sorry to be the bearer of bad news.

[GregGalico1]

this is the only education profile i'm trying to install.

[GregGalico1]

I ended up erasing the iPad and setting it up as new. The education profile (Apple classroom) then installed successfully.

In terms of the person's data-  I made sure everything was backing up to iCloud, did a backup, then signed in with her apple ID after the erase. All her data then pulled down from iCloud

Still don't  know why it happened. I'm also seeing it on a student device. The first person was a teacher

[BlakeRichardson]

Are you trying to enrol a device thats already enrolled in another MDM. I find that when moving devices around erasing them is the best method because then it removes any stale data as well.