If you have ASM, then the first thing we need to do is get your devices to populate within Apple School Manager (ASM).   Depending on the vendor used, bulk iPad / iPhone / iPod Touch purchases will show up in your ASM account by default. These vendors are suggested by Apple, so they should all support automatically adding devices to your ASM account. The vendor should have more information on how to link the serials into your ASM account.   It is possible to add devices to your ASM account manually, but it is a tedious process. You will need a Mac with "Apple Configurator" installed, then you can follow our guide on manually adding devices to ASM/ABM*. Note, there is a 30 day grace period where all management will be lost if the device is reset within the grace period.   *Note, these terms are all similar, they all refer to the Apple device management solution and portal: ASM (Apple School Manager), ABM (Apple Business Manager) and DEP (Device Enrollment Program).   If you haven't already, make sure you add your required ASM tokens to dashboard (DEP, VPP).   ... View more

@MilanVuletic  Is the device enrolled in DEP or did you manually enrol it into SM?   What if you try going to M.merkai.com and entering your unique code and seeing if that might work, i doubt it but its worth a shot. Perhaps delete it from the dashboard before you try that.  ... View more

@Koops   This profile is automatically pushed out by Meraki when a device is managed in Meraki.   The no indication is that it is not a profile that is manageable in the dashboard. I see the same profile on all of my iPads as well.     ... View more

@tpeterson79    You may want to try these iPads that are having issues. Last week when troubleshooting with Meraki one of the suggested work arounds was to repush the app.    This did not work last week but did work today. ... View more

@Sofology_Ash,   Are these iPads that have passcodes on them? If so, the only time a profile can be updated is when an iPad is unlocked.    Basically these iPad need to be unlocked and then the profile update "should" occur. I believe this is an Apple limitation that I thought was going to be resolved in an iOS update at some point.   ... View more

@m_lingenfelter and @rossbryant    Here is what I created for a profile in Apple Configurator 2.   AC2 Global HTTP Proxy   This is the string I use but sanitized.  https://www.securly.com/smart.pac?fid=xxxxx@eaglepnt.k12.or.us&user=$OWNERUSERNAME@stu.eaglepnt.k12.or.us   I then upload the created profile into Meraki and have it push out to student devices.   Securly Profile When Meraki pushes it onto the device is when the variable is sorted out and injected into the string that ends up on the iPad.  iPad Proxy Setting   Please if you have any questions feel free to reach out to me. ... View more

OK that's interesting, I'm not sure how the same profile would be assigned to the device after it was already pushed before.   But at least that explains why it won't change for them.   Thanks, ... View more

@JanNovak @Richard_W @MeredithW @vassallon    Hi Guys,   Going off what Richard_W said, it seems he was correct. The Success message in the activity log is to start the download. If you open up General > iPad Storage, you can see the update downloading after the Success message appears in the activity log.   I suppose, if an update starts installing right after Success appears in the activity log, this is probably because the update had downloaded and needed a trigger to start installing.   The only slight problem to solve, is that if you watch the download in iPad Storage, it quite often appears to get stuck. Sometimes it needs the the install update command re-sent to re-start the download. At least I've got a live update of this now and can see how it's going.   Regards   Simon      ... View more

@Tapas   It is on the App page under import:     Select the option for licensed iOS apps.     ... View more

Are any of you having issues using an Apple Caching Server?   If so, you might try restarting it if you haven't. I know here that if we see issues with Apple downloading slowly it is due to the caching server and after a restart performance goes back to normal. ... View more

Hi to all, even after half a year, the error is not eliminated! Why? I paid for the operation of the whole system! If you can't solve the problem, then don't offer the option of uploading profile photos at all! Sincerely, P. Krulis ... View more

@isaaksutton    Have you tried this?    https://support.apple.com/en-us/HT201263   ... View more

@Noah_Salzman    I've opened up a case with Apple Enterprise support as to what is occurring.   I am still able to sync devices between ASM and Meraki but I am not able to sync Education information which is necessary to getting Apple Classroom working.   Here is the response I got from Apple on Friday.   Nathan,   The issue is more thank likely related to the Classes API the MDM uses to sync the data from ASM. Typically, the MDM needs to work with the Apple’s Developer Technical Support team for issue with the Classes API integration and issues.   Please let me know if there is anything I can help the investigation with Meraki. ... View more

@SimonA1    Good to know it isn't just me having this issue. I've got this thread open where I have been talking about what I have seen lately and been working with support on.   https://community.meraki.com/t5/Mobile-Device-Management/Apple-Classroom-not-Syncing-correctly/m-p/109314#M7779 ... View more

@Trout  Can you post screenshots of the errors please.  ... View more

@STS-Madison    Also, are you trying to purchase/download the apps through the App Store or push them automatically through Meraki.   This has impact to the workflow as well. ... View more

@hireessaywriter wrote: Hi, Attempting to setup Classroom via Meraki but keep getting this error when opening the Classroom iOS App when logged in as 'Teacher'. "Classroom must be configured with a valid education configuration profile"   I have deployed an educational profile to all iPads:     ... image ...     Any help would be appreciated!   Thanks.   Hello,   I've been using Apple Classroom via Meraki for quite a while now. But when I tried to perform a setup myself, I got this message: "Classroom must be configured with a valid education configuration profile". I added ASM users manually instead of checking the box. I got back into the profile, when it worked, and then had to switch it back to use the ASM imported users. I don't know how it helped. But still, the issue was solved.   Luke ... View more

Hello,   I am wondering about "Revoke unknown device licenses"    I want to remove all devices from Meraki at the end of the year. Then run the above.   Will this give a 'grace period' - or will they remove straight away.   How do I invoke the grace period for managed VPP apps   According to step 4, on page 4 here - there is a difference:   https://www.apple.com/au/education/docs/VPP_Education_Guide_EN_Oct13.pdf ... View more

My issue was resolved with the help of the support organization.  There were 2 records in the SM dashboard for the same UUID (i.e. device) although I could not see that by filtering on the device name.  I had to query the device in question, copy it's UUID, filter the Devices page by the UUID and delete the incomplete device entry.   Now if I could just get remote Screen Sharing (Remote Desktop) to work without prompting the user in Catalina... ... View more

Hi @Noah_Salzman    Regarding your post from ‎09-03-2020:   "Hi dfurasek, I'll look into this and get back to you."   ...is there any news on the activation lock removal piece for non-enrolled DEP devices in the legacy MDM?  Thanks again. ... View more

For me once it disconnects it can't re-associate without hours of rebooting both the Meraki and the Camera multiple times. ... View more