About vassallon

vassallon

@AaronTeh, 1. It appears that based on the Meraki Documentation you will need to re-enroll all of the devices. https://documentation.meraki.com/SM/Device_Enrollment/Apple_MDM_Push_Certificate#Renewing_an_Apple_MDM_Push_Certificate 2. Yes, the iPads will continue to function but will not longer receive commands or update in the Meraki Dashboard until they are fixed.

vassallon

@isaaksutton Have you tried this? https://support.apple.com/en-us/HT201263

vassallon

@AaronTeh I would advise getting that profile updated before it expires, otherwise you will have to re-enroll all of your devices. You do not under any circumstances want to let it expire. I believe if you do, you lose all functionality to control the iPads through the Dashboard until they are re-enrolled. https://documentation.meraki.com/SM/Device_Enrollment/Apple_MDM_Push_Certificate#Renewing_an_Apple_MDM_Push_Certificate

vassallon

@isaaksutton Unless you have a particular reason to not reset this iPad, the easiest way to fix it will be to reset it and allow the iPad to complete the enrollment process.

vassallon

@Noah_Salzman I've opened up a case with Apple Enterprise support as to what is occurring. I am still able to sync devices between ASM and Meraki but I am not able to sync Education information which is necessary to getting Apple Classroom working. Here is the response I got from Apple on Friday. Nathan, The issue is more thank likely related to the Classes API the MDM uses to sync the data from ASM. Typically, the MDM needs to work with the Apple’s Developer Technical Support team for issue with the Classes API integration and issues. Please let me know if there is anything I can help the investigation with Meraki.

vassallon

@SimonA1 Good to know it isn't just me having this issue. I've got this thread open where I have been talking about what I have seen lately and been working with support on. https://community.meraki.com/t5/Mobile-Device-Management/Apple-Classroom-not-Syncing-correctly/m-p/109314#M7779

vassallon

Hopefully Meraki is working on a fix, otherwise things have gotten worse. I can see that Meraki is requesting the information, classes begin syncing and then error message.

vassallon

Here is how I have one of the apps I am pushing out setup:

vassallon

I appreciate it and know that you can push from your end as well. I also wanted to make others aware if they were seeing weird behavior with Apple Classroom not appearing to sync correctly.

vassallon

Just a heads up @Noah_Salzman, I'm on the phone with support right now but something is broken in the process of updating the Education Configuration profile onto iPads. Meraki and ASM are syncing correctly but the sync is not triggering the Education Configuration profile to show as updated so the latest Apple Classroom settings are not being pushed to iPads. This is causing teachers to not see students, they are offline or missing or seeing students who are no longer in their classes. This had been working correctly that anytime there was a sync and new data was pulled the profile would show not up to date and trigger the update and this is no longer occurring.

vassallon · ‎01-28-2021

@dmarmac Even though they are free apps, I would make sure to get VPP licenses for all these apps. I have found that this usually fixes any issues of asking for Apple IDs to download the app.

vassallon · ‎01-20-2021

@STS-Madison Also, are you trying to purchase/download the apps through the App Store or push them automatically through Meraki. This has impact to the workflow as well.

vassallon · ‎09-29-2020

@Noah_Salzman I gotta say the new Beta SM app is pretty slick. I hope we see it released soon.

vassallon · ‎09-29-2020

@Noah_Salzman I'm currently working with Tahir in support, my case number is 05615616. Please feel free to drop devices into my Meraki instance if you need to test on your end.

vassallon · ‎09-29-2020

Thank you everyone, as you can expect I haven't been around much with beginning of school starting.

vassallon · ‎09-29-2020

I just wanted to see if anyone is experiencing this today. The iPad is being setup and checking into Meraki in the dashboard but the app is reporting the iPad is not enrolled. This is a HUUUUUUUUUUUUUGE problem as new iPad setups are not able to download Apps from Meraki. Not enrolled Dashboard view I am getting ready to call support but wanting to see if others are experiencing this pain as well. @Noah_Salzman @Kevin_C

vassallon · ‎08-21-2020

@CptnCrnch It looks like Flaming Hot cheetos even.

vassallon · ‎08-21-2020

@Kevin_C and @Noah_Salzman Thank you so much for listening to my venting and getting this resolved. It is GREATLY APPRECIATED. I can confirm that the functionality is back in place and my school district's students iPads are now getting the correct profiles and removing the old profiles as expected.

vassallon · ‎08-21-2020

This is great news, I am going to test this right now and see if it is working.

vassallon · ‎08-20-2020

@Noah_Salzman That is disappointing news as I have about 1000 iPads with the wrong profiles on them because students have changed schools. I don't want to have to tell these students that they have to reset their iPad to get it to work correctly because the MDM isn't working right.

vassallon · ‎08-20-2020

@Noah_Salzman I do appreciate you guys reaching out after the fact and realizing the impact this has had on the end users. I love using the Meraki MDM and just want it to be the best product it can be and help make mine and everyone else job easier. I know the team is working to make changes to fix the damage that was done, with the beginning of the school year being upon some of us having to wait for changes to be implemented is very tough. I hope you know I am always available to try to make things better and test things out to assist in any way that I can.

vassallon · ‎08-20-2020

@lahddah1 Well owner information can be set to however you like, that is easily importable through CSV files. I'm glad they have given us back some limited functionality like that. They have also said they are working on implementing a fix to allow for Activation locks to be cleared from DEP enrolled device which would be nice, I'm tired of having to contact Apple when I should be clicking a button. I hope they give us an option to set a name onto DEP enrolled devices, which they should be as we can make names match the dashboard through restrictions. It was just INSANELY DISRESPECTFUL to us end users how the whole thing was implemented as there was no announcement of any kind it was just gone. Hopefully with all of our venting they will be more considerate when making a massive work-flow affecting change and actually reach out to end users before making changes like this in the future. I mean if they had just asked, I'm sure several of us would have been like wait hold up what about this feature and they could have taken it into account before making this change.

vassallon · ‎08-20-2020

@EncinitasMatt I know we are going on two months and this issue is still occuring, it is more than an annoyance at this point. It's not acceptable in any way shape or form.

vassallon · ‎08-12-2020

@BrianBuchanan It STILL is not fixed. I don't know why it is so dang hard to fix something that has worked for years, that was broken in a change. I mean seriously resetting an iPad is not a valid solution and should have never been offered as a "solution."

vassallon · ‎07-29-2020

@Noah_Salzman I appreciate the response but one of the biggest issues is still lingering. MDM changes are made and it feels like there is never any documentation on the changes. A major change like this should have been documented and we should have been notified before/when it was turned on.

vassallon

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