About vassallon

vassallon

@MeredithW Wow that was fast, I already received my shirt. Thank you so much.

vassallon

Without knowing more about the environment the APs will be placed into, anything would best guessing. Is this an area that is already saturated with WiFi or is it a stand alone building with no neighboring buildings? Which band/bands do need to support? If there is no established WiFi in the building I would suggest a site survey of some kind to assist with planning.

vassallon

@kYutobi Seeing that the iPad is not DEP-enrolled nor Supervised that also will limit the amount of things you can push to iPads. Here is some documentation from Apple that helps you understand what is dependant on the device being supervised. https://help.apple.com/deployment/mdm/#/mdm54960f92a

vassallon

@eatyourpeas747 If you go to your Apps page for the network, you can see when the app was last updated. You can force an update on your apps by selecting them all and clicking edit and update. I made a wish to get the app release date added to this page as it would be nice to know if the last change was due to a change we made or an App update.

vassallon

@MeredithW I would be honored if you sent me a XL t-shirt.

vassallon

@FMB According to Apple support status page: https://www.apple.com/support/systemstatus/ Find My iPhone - Resolved Issue Today, 8:00 AM - 12:28 PM Some users were affected Users may have been unable to access this service. I have been able to setup iPads multiple times and I know that a librarian at one of our sites was able to get an iPad setup as well. I would suggest giving it a try now.

vassallon

@FMB We were receiving that message earlier. Right now I'm getting SCEP or activation server cannot be reached depending on the moment. I did get one iPad to setup as this was all going on without an issue. I'm about ready to reach out to Apple/Meraki and see if I can get an answer.

vassallon

Just as a follow up, this has been fixed. Not sure what the cause was, as support didn't say, but I tried syncing this morning and it took 3 minutes so I'm happy again.

vassallon

@BlakeRichardson Thanks for the feedback, I spoke to a couple of others who use Meraki at schools and they reported no issues with syncing either. I guess that's good that it appears isolated but I'd sure like mine to work.

vassallon

Right now I'm on with support troubleshooting and I was wondering what kind of sync times other people are seeing for ASM/ABM. Trying to sync 4439 users and we are over 30 minutes right now. If other people who use ASM/ABM could try a sync I would be interested to see what kind of performance they see and for how many users.

vassallon

I have noticed over the past few days, maybe week, that ASM seems to be very slow and fails quite a bit when syncing. Is anyone else seeing this behavior lately?

vassallon

@Kevin_C Before the features are released would be nice, it's really quite painful to have a feature released and then have no clue what was changed or how to control it.

vassallon

@Kevin_C So to make sure I understand correctly, if I uncheck the box then this annoying new "feature" of iPads being locked to the district DEP account will go away on a reset and students will no longer be able to activation lock iPads when logging in?

vassallon · ‎02-20-2019

@BrianBuchanan It's very strange, I have tested it multiple times and from everything I can tell the activation lock is added after the iPad is reset. I really don't mind the functionality but I wish Meraki would give us some form of control over how it is applied.

vassallon · ‎02-19-2019

@LJFerd Still nothing new, last I knew Meraki is "researching" the cause. I just wish we'd get some kind of answer as it's adding a new layer of complexity that wasn't needed.

vassallon · ‎02-14-2019

@EncinitasMatt Most likely it is my fault, but you would think that Meraki would give us some control over how it functions.

vassallon · ‎02-14-2019

You may want to check the DEP settings then. If you aren't adding a prefix to your users when you create Apple IDs you want to make sure you aren't stripping anything off of them.

vassallon · ‎02-14-2019

One caveat of using Apple Classroom for Mac is that you must deploy the profile on a per user basis rather than per device like with iPads. I experimented with this when Apple Classroom for Mac was first introduced and this ability was not well known but I believe Meraki has addressed this issue. I haven't tried getting it to deploy to a MacBook though.

vassallon · ‎02-13-2019

Yes, this is an ongoing issue that Meraki and Apple are troubleshooting. I have another thread where I have outlined what I have figured out so far with this issue. https://community.meraki.com/t5/Endpoint-Management-Systems/Activation-Locked-iPads/td-p/37600/jump-to/first-unread-message

vassallon · ‎02-13-2019

@JanNovak Mine looks the same but when I look at owners it shows the correct names. What do you see when you look at owners? All changes in groups need to be made in ASM to import into Meraki, you cannot change groups within Meraki if you are importing the groups from ASM.

vassallon · ‎02-12-2019

@EncinitasMatt Okay good to know I'm not going crazy and it's something only affecting us here. I appreciate that they have added it but without some level of control and how it is applied it's a worthless headache of a feature. Yeah a summer reset will be brutal if we have to go through and clear activation locks on all iPads for no good reason.

vassallon · ‎02-12-2019

The issue is almost like this feature that I asked about got implemented without any way to control it within in Meraki. https://community.meraki.com/t5/Endpoint-Management-Systems/Device-Based-Activation-Locks/m-p/21893

vassallon · ‎02-12-2019

It's also interesting that Meraki announced this new "feature" right as this all popped up too. New Dashboard Features Activation Lock Cloud Bypass Enabled February 12, 2019 Systems Manager networks Activation lock cloud bypass is now enabled on supervised Apple devices enrolled via DEP. When activation lock is activated, Systems Manager attempts to store the latest device activation lock bypass code (stored locally on the device) and cloud activation lock bypass code (stored in Apple's cloud) for each device. To see both codes, go to MDM Commands > Mobile Security on the details page of a target device and click on Show bypass code. If you click Disable activation lock, Systems Manager will attempt to disable the device's activation lock using both of the available codes. If either works, the Dashboard will display "Activation lock disabled!" If the command fails to execute with both of the saved codes, the Dashboard will show alerts and errors received for each individual code. Switch to one of your applicable networks to check it out:

vassallon · ‎02-12-2019

I was just curious if anyone else out there is seeing a rash of activation locked iPads starting this week. I have open tickets with both Apple and Meraki on this issue but it appears that when an iPad is reset either on the device or through the MDM, it is being locked to the DEP/ASM account that we have tied into Meraki. I can clear the activation lock just fine through Meraki, however in a school district this is adding a huge new step in the process which is quite the hassle. Instead of just resetting an iPad and giving it to the next student, I need to be notified to clear the activation lock which is delaying the process and causing headaches with in the schools.

vassallon · ‎02-04-2019

@pstokes I had the same issue with 11.0.2, it would take all commands but the clear lost mode command. I brought this up to Apple which confirmed it was a bug that it could not process the command. @jomaule I know that when I lock up the iPads, teachers and students usually turn the device off to get it to stop pinging. Once the device is turned off, until the password is cleared wifi does not reconnect automatically on iPads, I have asked Apple to fix this but we'll see. I've never understood why an iPad has to be unlocked after a power-cycle to re-enable WiFi. As for the cable combo, it's know around here as the FrankenCable but every library in our district has one and we have taught the librarians to plug in the iPad so we can send the clear lost mode command. One thing about using this is you need to make sure Enable USB Restricted Mode is disabled in your settings or you will be able to use the FrankenCable.

vassallon

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