About vassallon

vassallon · ‎09-29-2020

@Noah_Salzman I gotta say the new Beta SM app is pretty slick. I hope we see it released soon.

vassallon · ‎09-29-2020

@Noah_Salzman I'm currently working with Tahir in support, my case number is 05615616. Please feel free to drop devices into my Meraki instance if you need to test on your end.

vassallon · ‎09-29-2020

Thank you everyone, as you can expect I haven't been around much with beginning of school starting.

vassallon · ‎09-29-2020

I just wanted to see if anyone is experiencing this today. The iPad is being setup and checking into Meraki in the dashboard but the app is reporting the iPad is not enrolled. This is a HUUUUUUUUUUUUUGE problem as new iPad setups are not able to download Apps from Meraki. Not enrolled Dashboard view I am getting ready to call support but wanting to see if others are experiencing this pain as well. @Noah_Salzman @Kevin_C

vassallon · ‎08-21-2020

@CptnCrnch It looks like Flaming Hot cheetos even.

vassallon · ‎08-21-2020

@Kevin_C and @Noah_Salzman Thank you so much for listening to my venting and getting this resolved. It is GREATLY APPRECIATED. I can confirm that the functionality is back in place and my school district's students iPads are now getting the correct profiles and removing the old profiles as expected.

vassallon · ‎08-21-2020

This is great news, I am going to test this right now and see if it is working.

vassallon · ‎08-20-2020

@Noah_Salzman That is disappointing news as I have about 1000 iPads with the wrong profiles on them because students have changed schools. I don't want to have to tell these students that they have to reset their iPad to get it to work correctly because the MDM isn't working right.

vassallon · ‎08-20-2020

@Noah_Salzman I do appreciate you guys reaching out after the fact and realizing the impact this has had on the end users. I love using the Meraki MDM and just want it to be the best product it can be and help make mine and everyone else job easier. I know the team is working to make changes to fix the damage that was done, with the beginning of the school year being upon some of us having to wait for changes to be implemented is very tough. I hope you know I am always available to try to make things better and test things out to assist in any way that I can.

vassallon · ‎08-20-2020

@lahddah1 Well owner information can be set to however you like, that is easily importable through CSV files. I'm glad they have given us back some limited functionality like that. They have also said they are working on implementing a fix to allow for Activation locks to be cleared from DEP enrolled device which would be nice, I'm tired of having to contact Apple when I should be clicking a button. I hope they give us an option to set a name onto DEP enrolled devices, which they should be as we can make names match the dashboard through restrictions. It was just INSANELY DISRESPECTFUL to us end users how the whole thing was implemented as there was no announcement of any kind it was just gone. Hopefully with all of our venting they will be more considerate when making a massive work-flow affecting change and actually reach out to end users before making changes like this in the future. I mean if they had just asked, I'm sure several of us would have been like wait hold up what about this feature and they could have taken it into account before making this change.

vassallon · ‎08-20-2020

@EncinitasMatt I know we are going on two months and this issue is still occuring, it is more than an annoyance at this point. It's not acceptable in any way shape or form.

vassallon · ‎08-12-2020

@BrianBuchanan It STILL is not fixed. I don't know why it is so dang hard to fix something that has worked for years, that was broken in a change. I mean seriously resetting an iPad is not a valid solution and should have never been offered as a "solution."

vassallon · ‎07-29-2020

@Noah_Salzman I appreciate the response but one of the biggest issues is still lingering. MDM changes are made and it feels like there is never any documentation on the changes. A major change like this should have been documented and we should have been notified before/when it was turned on.

vassallon · ‎07-28-2020

@Kevin_C @Noah_Salzman You know the whole point of a MDM is to make people who administer the devices job easier. Right now with all of the undocumented and unannounced changes that have been made that is far from the case. Please stop making changes that make our jobs harder. I have been a Meraki advocate since I got to my district and started using the product but it's getting harder and harder to keep justifying the cost. I don't know if in good conscience I can recommend staying with Meraki as our MDM especially when there are cheaper options. It's starting to feel like you are losing touch with your customers and I'm getting to the point of I'd rather learn a new MDM that will listen and appreciate my feedback then wait to see what is next that makes my job harder from Cisco/Meraki.

vassallon · ‎07-28-2020

@Kevin_C Thank you for communicating this with us, one of the huge issues about all of this is that there has been ZERO communication about this changing or even going away. This functionality just disappeared in the middle of the day with no warning at all. Here's a thought, maybe reach out to your customer base ahead of time and ask how a MAJOR change like this will affect them. I know myself and others would have had plenty of feedback to share. As @beks88 said, on of the biggest impacts is that we now have no way of clearing activation locks which is now a huge time suck that would have been fixed in a few clicks within Meraki before.

vassallon · ‎07-23-2020

@andyb12321 Right now with how things are working with Meraki you will have to likely reset the device through iTunes which will enroll it back into Meraki which should allow you to clear lost mode. If Meraki would hurry up and fix the other big issue they have created recently, removing non-enrolled devices from showing up within Meraki it would be great. @Noah_Salzman I assume you see something like this if you try to manage the device now:

vassallon · ‎07-23-2020

@JamesG1 The only problem with that solution currently is that profiles from previous networks are not being deleted correctly. So in order to clear your "lost mode" solution the iPad will need to be reset. I'm still very annoyed with Meraki for not fixing this issue yet.

vassallon · ‎07-22-2020

Does this cable go from the switch directly to the AP? If so, then I would suspect an issue with the AP. Is this location polluted with other wireless near by? This can cause unexpected AP behavior. Is the AP running the latest firmware as well?

vassallon · ‎07-22-2020

@djames I would suspect either a cabling issue or an AP issue. The "easiest" method is to try another AP in that location and see if the issue occurs then you can focus on cabling. Another possible cause could be an overloaded switch that does not have enough power to fulfill PoE requirements.

vassallon · ‎07-22-2020

@BobMacco I know that sometimes when I add a new app, it doesn't always show up but if I scroll to the bottom of the page the save button is there.

vassallon · ‎07-21-2020

@Boyan1, What I have asked for is a setting we can manage via MDM just like they gave us for forcing WiFi always on. We can skip if location services appear during setup but I want a setting like this for both Bluetooth and Location Services to where we can check a box and know that both are always on.

vassallon · ‎07-20-2020

@Noah_Salzman Thanks for the follow-up on this, I figured it wasn't an intentional feature.

vassallon · ‎07-20-2020

@AndrewMorales I asked @Noah_Salzman about this myself and he said the command has been removed. I believe that when you used this command it would cause some devices to remove the Meraki Management Profile all together rather than re-installing the profile. About this time is when the profiles stopped mysteriously being removed when iPad changed networks and all of the issues with profiles within Meraki not behaving correctly appeared. I'm still waiting for them to fix the profiles not being removed when a device changes networks as this is a very much needed functionality within Meraki. The response of profiles not being deleted or a device should be reset is not a valid response.

vassallon · ‎07-20-2020

@cteaglesfan Do you show any devices within System Manager - Manage - DEP? If not something is not quite setup right. Here is the document from Meraki on using DEP. https://documentation.meraki.com/SM/Device_Enrollment/Apple_Device_Enrollment_Program_(DEP) I suspect there is either a breakdown in communication between Apple and Meraki or there is something with how the devices were purchased that is breaking the automated import into the Apple Business Manager portal which is not allowing the devices to flow into Meraki.

vassallon · ‎07-20-2020

@PeterJames #2 is the biggest one in my book and I hope it is day 1 supported by Meraki. One of the biggest issues I have as a school district is that either I allow students to remove Apps or not. We are currently forced to allow app removal because if you block this then students cannot remove web clips that they have saved onto the iPads or any unneeded apps from the iPad. The issue with this is the Meraki App gets deleted which then removes the "Approved App Store" from the iPad

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