About vassallon

vassallon

@kanoga88 Unfortunately when it comes to Location Services related items, Apple has been pretty hesitant to give us any control over them through restrictions or settings under the guise of user privacy, which I understand. I would much rather be able to turn on location services to all of my iPads in the school district and make sure Meraki's App is granted access to location services rather than relying on students to enable this but unfortunately that request has never happen from Apple and I suspect never will.

vassallon

@aacpsAPPLEguy When it comes to restrictions the most restrictive policy will always be applied to the device. I have created specific profiles to not allow for app deletion, not such a problem now in iOS 14 where we can stop users from deleting managed apps, not allowing devices to be reset or any of a number of specific restrictions that need to be applied to certain students. I personally would advise creating specific profiles that you can apply as needed for situations like this rather than applying it to all iPads. It's much easier to add and remove tags to push out or remove profiles rather than editing them.

vassallon

@Koops This profile is automatically pushed out by Meraki when a device is managed in Meraki. The no indication is that it is not a profile that is manageable in the dashboard. I see the same profile on all of my iPads as well.

vassallon

@MilanVuletic I believe as there is no dashboard activity the answer is no, especially with the restriction in place to not allow profile removal. I would suggest opening a case with support just to confirm this suspicion though.

vassallon

@tpeterson79 You may want to try these iPads that are having issues. Last week when troubleshooting with Meraki one of the suggested work arounds was to repush the app. This did not work last week but did work today.

vassallon

@BlakeRichardson Interestingly enough last week when troubleshooting with support one of the workaround fixes was to repush the App to the iPad. This did not work last week but did work today.

vassallon

Yeah it threw me for a loop at first as well. When you update to 14.5 the app still works but once it's a reset iPad running 14.5 the app doesn't work.

vassallon

@Inderdeep @tpeterson79's timeframe is exactly when we saw this issue start popping up here, so I suspect it's the same issue we are seeing. The app on the device is erroneously reporting it's not enrolled but you can still manage it through the dashboard just fine.

vassallon

@tpeterson79 Are these iPads running 14.5? If so, take a look here. https://community.meraki.com/t5/Mobile-Device-Management/iOS-14-5-and-Meraki-MDM-App-2-5-5/m-p/116732#M8111

vassallon

@BlakeRichardson, I was surprised as well, I looked here first before reaching out to support and saw nothing here.

vassallon

So it appears that the Meraki MDM app is busted on iOS 14.5. I got a report of this from one of my schools and did some digging. The app appears to function to when updating the iPad to iOS 14.5 but after resetting the MDM app throws error saying the iPad is not enrolled in an SM network and that it is unable to determine if the device is compliant. I contacted support and this is a known issue with an updated version of the App submitted to Apple and waiting approval.

vassallon · ‎04-08-2021

@Sofology_Ash, Are these iPads that have passcodes on them? If so, the only time a profile can be updated is when an iPad is unlocked. Basically these iPad need to be unlocked and then the profile update "should" occur. I believe this is an Apple limitation that I thought was going to be resolved in an iOS update at some point.

vassallon · ‎04-08-2021

@m_lingenfelter and @rossbryant Here is what I created for a profile in Apple Configurator 2. AC2 Global HTTP Proxy This is the string I use but sanitized. https://www.securly.com/smart.pac?fid=xxxxx@eaglepnt.k12.or.us&user=$OWNERUSERNAME@stu.eaglepnt.k12.or.us I then upload the created profile into Meraki and have it push out to student devices. Securly Profile When Meraki pushes it onto the device is when the variable is sorted out and injected into the string that ends up on the iPad. iPad Proxy Setting Please if you have any questions feel free to reach out to me.

vassallon · ‎04-05-2021

Congrats to all of the winners and thank you @MeredithW for doing this.

vassallon · ‎03-30-2021

@RamShear The only time these settings can be applied is on the initial setup of the device. If these devices are already up and running when this profile is applied the only way these settings can take affect is if the device is reset. There is no method for these to be applied after the initial setup is completed.

vassallon · ‎03-16-2021

@Tapas It is on the App page under import: Select the option for licensed iOS apps.

vassallon · ‎03-15-2021

@Twitch Yeah it appears that the Dashboard was not accessible for 10ish minutes. In that time frame devices were not able to check in which is triggering the email messages about devices being offline when in fact they have been working fine the whole time.

vassallon · ‎03-15-2021

@Tapas I know when I set up an App to push out in a Network you get to choose with account it will pull from.

vassallon · ‎03-15-2021

Are any of you having issues using an Apple Caching Server? If so, you might try restarting it if you haven't. I know here that if we see issues with Apple downloading slowly it is due to the caching server and after a restart performance goes back to normal.

vassallon · ‎03-15-2021

It appears to be back up now. We're on n318 here.

vassallon · ‎03-15-2021

@Tapas Like @BlakeRichardson said, can you please make sure the profiles are up to date on this iPad? It sounds like either the new profile didn't install yet or that there is possibly a secondary profile that is blocking the change. Trust me if you Allow modification of device name the iPad name should be able to be changed, the students love to change the names if I leave that one open for them.

vassallon · ‎02-26-2021

@AaronTeh, 1. It appears that based on the Meraki Documentation you will need to re-enroll all of the devices. https://documentation.meraki.com/SM/Device_Enrollment/Apple_MDM_Push_Certificate#Renewing_an_Apple_MDM_Push_Certificate 2. Yes, the iPads will continue to function but will not longer receive commands or update in the Meraki Dashboard until they are fixed.

vassallon · ‎02-23-2021

@isaaksutton Have you tried this? https://support.apple.com/en-us/HT201263

vassallon · ‎02-23-2021

@AaronTeh I would advise getting that profile updated before it expires, otherwise you will have to re-enroll all of your devices. You do not under any circumstances want to let it expire. I believe if you do, you lose all functionality to control the iPads through the Dashboard until they are re-enrolled. https://documentation.meraki.com/SM/Device_Enrollment/Apple_MDM_Push_Certificate#Renewing_an_Apple_MDM_Push_Certificate

vassallon · ‎02-22-2021

@isaaksutton Unless you have a particular reason to not reset this iPad, the easiest way to fix it will be to reset it and allow the iPad to complete the enrollment process.

vassallon

Community Record

Badges