About vassallon

vassallon

@NicolasGoulet Have you opened a case with support yet? I would definitely reach out to them, they are actively troubleshooting this issue still as I am still in contact with support and any data points they can get will assist them in narrowing down what changed. The iPads you are working on are similar to mine, I am using 6th and 7th gen running anywhere from 12.4.1 to 13.5.1 and seeing this issue. I cannot find any true fix on my end, it's like the command to delete the profiles from the previous network was removed as part of the process when moving iPads between networks.

vassallon

@NicolasGoulet I have some questions regarding your issues. Which Model of iPads? What iOS? Are the iPads DEP enrolled? How are the Apps set to install? Is this new behavior? I fully think Meraki made some changes to the Dashboard that broke things in the past few weeks that had some very unintended consequences. I have had issues with profiles not deleting and passcodes that I cannot clear.

vassallon

@EncinitasMatt Not yet, I am noticing some new behavior today in there so I suspect they are working on fixing the break.

vassallon

@PeterJames I don't know if I have a big enough towel to wait that long. 🤣

vassallon

I'm let you you know now that I want day 1 support of Non-removable Managed Apps. This will finally stop students from deleting the Meraki App from our iPads and is waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaay overdue from Apple. For reference it pops up at about 18 minutes in this video. WWDC 20 announcements

vassallon

@BlakeRichardson Do you have your profiles setup to require a password to uninstall? I'm wondering if that might be the cause of this, I just tried setting it to all users to remove the profile. After doing this it appears the profile was removed. I believe the issue may be due to the password being set.

vassallon

My impossible fix is Meraki breaking how profiles are managed on iPads. 😤

vassallon

Now it appears clearing passcodes are broken as well. Jun 23 07:20 Clear device passcode Error: The passcode cannot be cleared (-1) Jun 23 07:20

vassallon

@Noah_Salzman I just tested this myself and it is not working. So the profile should not be being applied to any of the iPads in the network but when I check the iPad profiles: No matter what I try the profile is not being removed. Something was changed last week and broke the profile management process.

vassallon

@Noah_Salzman I have never had to unscope devices when moving them. As @BlakeRichardson mentioned, even with setting no profiles available to the device the profiles are not being removed. I wonder if that is what knocked the Management Profile off of some of my iPads.

vassallon

@BlakeRichardson And to confirm, this isn't the behavior you saw before when a device changed networks in the past. It would remove the profiles and update to just the profiles for the new network, correct? @Noah_Salzman

vassallon

In digging into things I can see that profiles were updating correctly on 6/17 but not on 6/19. Some change was made in that timeframe, I also remember there being an option for update management profile, under the command window, which has disappeared.

vassallon

I found an iPad running iOS 13.4.1 in my stack that were being repaired and it's having the same issue. Perhaps it is maybe something specific to a profile not removing correctly. @BlakeRichardson Can you try bouncing the iPads around to several different networks and seeing if you can get the profile updating to break?

vassallon

The two I have tested are both 13.5 and 13.5.1. Let me see if I've got anything older as well.

vassallon

@BlakeRichardson What iOS version do you have on this iPad? The iPads I am using are iOS 13.5.1.

vassallon

@BlakeRichardson Please and thank you very much for checking. If this new behavior is expected than Meraki SM has become worthless to me.

vassallon

On the phone with support currently about a fairly significant issue. Today I was moving some iPads between networks and right now profiles from the previous network are being kept when the iPad moves to another network. Support is now claiming that this is expected behavior and has always been this way. I have used this product for almost 6 years and never in those 6 years have profiles stayed on the iPad when I have moved them between networks. This is brand new behavior that was not occurring last friday. Is anyone else seeing anything like this? All of these profiles are from the previous network and up until last Friday would have deleted after changing to the new network. @Noah_Salzman

vassallon

@tiamartin2020 Unfortunately, this functional is not ready in Meraki. They are still working on building the profile to work correctly for it. Apple Classroom for Mac

vassallon · ‎05-28-2020

@MeredithW Thank you for that link. It appears that it was all stuff I had already seen, I was hoping for something extra.

vassallon · ‎05-27-2020

@CptnCrnch and @Nash It's a shame that Cisco doesn't have some sort of solution to create virtual rooms where we could have some sort of hangout sessions. 🤣

vassallon · ‎05-26-2020

Of course the one time I can attend Cisco Live and it seems like there isn't much Meraki stuff in it this year. Strangely enough it has been pretty quiet here about the upcoming Cisco Live.

vassallon · ‎03-24-2020

Thank you for the WFH contest, it's been quite crazy working for a school district with all of this going on.

vassallon · ‎03-09-2020

DEP and VPP are now syncing, I suspect the misbehaving server was reprimanded.

vassallon · ‎03-09-2020

As a follow-up, I have thousands of available licenses for these apps: Mar 09 10:53 Install app 'AIRSecureTest' Error: Could not retrieve license for the app with iTunes Store ID 607002517. Mar 09 10:53 Mar 09 10:53 Install app 'Eagle Point School District 9' Error: Could not retrieve license for the app with iTunes Store ID 1368722685. Mar 09 10:53 Mar 09 10:53 Install app 'SchoolMessenger' Error: Could not retrieve license for the app with iTunes Store ID 978894818. Mar 09 10:53 Mar 09 10:53 Install app 'StudentVUE' Error: Could not retrieve license for the app with iTunes Store ID 412050327. Mar 09 10:53 Mar 09 10:53 Install app 'Nearpod' Error: Could not retrieve license for the app with iTunes Store ID 523540409. Mar 09 10:53 Mar 09 10:53 Install app 'Meraki Systems Manager' Error: Could not retrieve license for the app with iTunes Store ID 472572194. Mar 09 10:53 Mar 09 10:53 Install app 'Canvas Student' Error: Could not retrieve license for the app with iTunes Store ID 480883488. Mar 09 10:53 Mar 09 10:53 Install app 'Flipgrid.' Error: Could not retrieve license for the app with iTunes Store ID 756972930. Mar 09 10:53

vassallon · ‎03-09-2020

@PhilipDAth, Nope I'm good until next year. Jan 20, 2021

vassallon

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