About vassallon

vassallon

I don't suppose kill it with fire and rebuild it with the insurance money is an acceptable fix.

vassallon

@alexis_cazalaa In my understand, that is correct. Before we could have user based device activation locks, now if we want that functionality we end up with the ASM/ABM cloud based activation lock after the other lock is cleared. In addition, once we uncheck the box for Allow activation lock, it only removes it from future locking and does not remove the activation lock that was already put into place. The only way to clear that lock is to remove it from each device by hand through Meraki or work with Apple to clear then en masse.

vassallon

@vanpt Probably the easiest way to improve performance will be to upgrade the devices to use 5 GHz. As others have stated the 2.4 range is likely quite polluted with interference.

vassallon

@BradHewitt Yes, this make perfect sense as to the reason why you want to do this. Ideally you'd like to have it scheduled in some capacity but unfortunately there is no way to do this within the Dashboard at this time. I would make a wish for this feature request but until Meraki can develop it your only way to do it is through scripting which you could make automated to reboot these devices for you. I unfortunately have not played around enough with the API to assist in any way.

vassallon

Asking why, is trying to help. @BrechtSchamp is trying to determine what the case for rebooting is as most networking devices should not need to be rebooted unless there is a networking issue. By determining what the driving factor is for rebooting, the community can help you determine the best way to help you problem solve your issue.

vassallon

@kYutobi That is great to hear, we've had one MR42 to use for testing some of the strange network behavior we've had and it's a solid AP. Which version of firmware are you running on it? I know with the 26.2 release we have seen much better performance with the MR34s under heavy loads (40+ clients.)

vassallon

@FrancoF Assuming the devices are MDM enrolled you should be able to use the Power control settings and selecting Shutdown.

vassallon

@kYutobi The issue isn't necessarily that the additional devices are even connecting to WiFi but adding more noise to your environment as well. As for demand, 180 clients connecting to a mostly text website or such will be much lower than 180 clients connecting to a live stream, video presentation, etc. @PhilipDAth Suggestion of more APs is great but without knowing exactly what the demand is, makes planning quite hard.

vassallon

@kYutobi What are these 180 people going to be accessing or possibly accessing? That will also be a factor into how many APs you may need. Always remember that 180 people with a known device has the potential to be 360 devices when you account for phones depending on the WiFi setup.

vassallon

@MerakiGuy90 In the two schools we have implemented the 26.2 release, we have seen our connectivity issues decrease significantly and performance is better than on the 25.13 release with MR34s. We likely would have rolled all of our schools to the 26.2 release already but state testing has had to put those on hold until after it is completed.

vassallon

@DBabi and @MerakiGuy90 I would definitely look into implementing the 26.2 release, while listed as a Beta, it has fixed quite a few of the strange connectivity issues we had been seeing.

vassallon

@NicolasGoulet Unfortunately not that we can see. Meraki support on the other hand can research the issue and help get it resolved. I would definitely open a case with them as soon as possible.

vassallon

@MerakiGuy90 Which model of APs and firmware are you using?

vassallon

@alexis_cazalaa If USB Restricted Mode is not disabled before lost mode is turned on then the lightning port is disabled from use. That link I attached explains the process of disabling the lightning port as a security feature from Apple. I have made sure that all of the iPads I manage now have USB Restricted Mode disabled otherwise you have no way to clear passcodes or lost mode on the iPad. This was a pretty big change by Apple that wasn't well publicized that I think has bitten quite a few people in this thread.

vassallon

@alexis_cazalaa Have you made sure that USB restricted mode is disabled? If you do not disable this the iPad will not accept USB connections after an hour. https://support.apple.com/guide/mdm/allow-usb-accessories-while-locked-mdmc622d929c/1/web/1

vassallon

@Kevin_C I just checked mine as I have previously noticed this behavior and every iPad I checked, immediately zoomed in to the correct map location. Please let the team know we appreciate the fix.

vassallon

@PeterJames Yep, I am very aware of the USB restricted mode setting, the moment I saw Apple was releasing that feature I wanted it off. I disabled that on all of our iPads the moment I was able to with Meraki. I very much want the ability to plug in my "FrankenCable" to connect an iPad to clear a forgotten passcode/iPad in lost mode that has been restarted. I have also turned on the Turn the Date & Time 'Set Automatically' feature to ON and disallow user disabling setting as there have been several times where students have "broken" their iPads by mucking around with the Date/Time settings.

vassallon

@AmelieS Please tell me that this feature is coming soon as this is a much needed addition for iPads. Clear Restrictions Password The ClearRestrictionsPassword command allows the server to clear the restrictions password and restrictions set by the user on the device. Supervised only. In iOS 12.2 and later, this command will clear the ScreenTime passcode too. Availability: Available in iOS 8 and later.

vassallon

@alexis_cazalaa Please make a wish for it as well, I already submitted it as a wish but the more of us who ask for this needed feature the better. I'd much rather be able to clear this passcode than having to reset the device.

vassallon

@PeterJames I'm still waiting for this to be added, shame Meraki didn't zero day this one as well. Clear Restrictions Password The ClearRestrictionsPassword command allows the server to clear the restrictions password and restrictions set by the user on the device. Supervised only. In iOS 12.2 and later, this command will clear the ScreenTime passcode too. Availability: Available in iOS 8 and later. This is a wonderful document for finding the new things Apple has released. https://developer.apple.com/business/documentation/MDM-Protocol-Reference.pdf

vassallon

@beks88 As Apple keeps releasing iOS versions that turn off Location Services after they have been turned on is my biggest need for this functionality. We ask our students to turn on location services as it make it much easier to locate iPads when they are lost as we don't necessarily have to enable lost mode to learn the last known location of the iPad. I keep asking Apple to fix the bug that turns off location services but it seems like every Beta iOS I try I see the same behavior.

vassallon

One thing to remember is that iOS versions are very important when it comes to WiFi connectivity. Apple has released multiple versions of iOS with WiFi issues and fixes recently so if a device is on one of these iOS versions it's not a surprise there is WiFi issues.

vassallon

@PeterJames I'm just happy it appears Meraki is keeping up with Apple when these new restrictions are released. Still waiting for Apple to give us that ability to force location services on for our devices.

vassallon

Congrats to those who won a hat.

vassallon

@MeredithW Thanks for doing this, I'm shocked I managed to hop all the way into Tier 3.

vassallon

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