Meraki

Community

About andyb12321

Re: Deleted iPad from network while device in Lost Mode

by in Mobile Device Management
‎Jul 23 2020 9:29 AM
1 Kudo
‎Jul 23 2020 9:29 AM
1 Kudo
It does seem like a huge oversite to not have a way to better manage devices that are lost/stolen.   I did end up hooking the iPad up to iTunes and did a reset on the device. The problem is, when the iPad started back up, it loaded up into the device without checking to see if it is managed by any MDM. The iPad booted into its default settings and I was able to go into the settings on the device and remove the Meraki Management.   It's a shame that it is so easy to get past this MDM, so if one were to steal an iPad, it would only take 5 minutes of searching the internet to get past this and obtain a completely unmanaged device.   I did factory reset through the device settings afterward and because it is managed through our DEP it picked up our profile and allowed us to manage it once more.   Thanks for the help! ... View more

Deleted iPad from network while device in Lost Mode

by in Mobile Device Management
‎Jul 23 2020 6:40 AM
‎Jul 23 2020 6:40 AM
To start off with a bit of background, we have multiple iPads that we manage through MDM. Recently, a few devices have been lost/stolen from their owners. We were looking into the proper steps on how to remove these devices from our network while keeping the device locked to protect any company data.   I have in my possession an iPad that we use for testing purposes. I placed the iPad into Lost Mode and then removed the device from our network. Of course, it freed up one of our licenses how we predicted, and the device remains in Lost Mode exactly how we want it.   Herein lies our issue. How can we re-add this device to our network while it is in Lost Mode? Normally we have the devices automatically enroll through DEP, or on rare occasions, we have to manually enroll a device manually by visiting m.meraki.com, but with the device in Lost Mode, that is not possible.   How can we get this device back into our network? ... View more
Labels:
© 2024 Cisco Systems, Inc.