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About SimonA1
SimonA1
Getting noticed
Member since Oct 6, 2019
Apr 26 2021
Community Record
29
Posts
1
Kudos
0
Solutions
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Mar 24 2021
7:35 PM
@JanNovak @Richard_W @MeredithW @vassallon Hi Guys, Going off what Richard_W said, it seems he was correct. The Success message in the activity log is to start the download. If you open up General > iPad Storage, you can see the update downloading after the Success message appears in the activity log. I suppose, if an update starts installing right after Success appears in the activity log, this is probably because the update had downloaded and needed a trigger to start installing. The only slight problem to solve, is that if you watch the download in iPad Storage, it quite often appears to get stuck. Sometimes it needs the the install update command re-sent to re-start the download. At least I've got a live update of this now and can see how it's going. Regards Simon
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Feb 21 2021
4:42 PM
@Green_Ghost @Homestead @slear Hi Guys, I seem to have fixed the problem. As there was only 1 iPad that may have needed the education payload, I duplicating the profile, removed and re-added the education settings. At some stage, I also clicked Sync ASM inside the education payload. I'm not sure if this did anything or not. Something in all those steps must have fixed the problem and everything appears normal. However, if I click on that sync button now, I receive an error message which reads: Encountered Errors when syncing ASM: Please ensure your MDM server and users are configured correctly in the Apple School portal. Regards, Simon
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Jan 20 2021
4:51 PM
@BrechtSchamp Hello Brecht, I have been noticing this problem also. After logging into dashboard and clicking on the username in the top right corner, I can't see our customer number. I also can't see a link to submit a new case from the help menu. The reason I discovered this problem, was because our settings profile won't sync to the iPads anymore. I got an error in the iPad's activity log stating that the required field "UserIdentifier" is missing. After mentioning this on the forums, they asked me to submit a new case. After I discovered the "case" option was missing, I wen't back to the forums. Then they asked my to give Meraki a call, but I can't without the customer number. I found that removing the education setting from the profile fixed the settings profile issue, but it may still be required. Regards, Simon
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Jan 19 2021
8:45 PM
@Homestead Hey Stuart, I just need to confirm, when you said you logged a case by clicking on help and then cases, was that referring to the original case that you logged, or that you logged a second case on my behalf? If I follow your instructions to submit my own, I don't have a Cases link in my Help menu. Regards, Simon
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Jan 17 2021
1:27 PM
1 Kudo
@BlakeRichardson Hi Blake, The devices were all erased, ready for the new year. This process was also done to fix an issue, due to accidentally creating a new certificate instead of renewing the old one, which had prevented those devices from checking in. After erasing them, all of a particular grade was able to check in. The only thing that's not working to my knowledge, is the user profile not installing. I found this discussion, which suggests it may be a bug somewhere else: https://community.meraki.com/t5/Mobile-Device-Management-Systems/Profile-Error-The-required-field-quot-UserIdentifier-quot-is/m-p/106380#M7659 Regards, Simon
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Jan 10 2021
5:50 PM
@Homestead Thanks Stuart, Much appreciated. As it turns out, I don't have a Cases link in the help menu. Regards, Simon
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Jan 6 2021
4:19 PM
Thanks Stuart, @Homestead I have been looking around for the support case page, but can't find it. One of Meraki's pages said to login to dashboard and navigate to Help > Get Help > Still need help? > Submit and submit an email case. I'm able to navigate to Still need help?, but there is no place to submit an email case? Is this the correct place for submitting support cases? Regards, Simon
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Dec 21 2020
9:01 PM
Hello. We have started having this issue also. The iPads have just been reset for the new school year. I've just updated to iPadOS 14.3, and I still receive the error Error: The required field “UserIdentifier” is missing. Is there a way to manually install the settings profile, or is there a known fix? Regards, Simon
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Dec 2 2020
3:36 PM
Hello Meraki Staff, Recently, I've had to make some changes to our Meraki profiles uploaded to our iPads. One issue, which I've not been able to resolve, is that on most of the devices I'm getting an error in the activity log which says: "Error: The Payload "profile name" is invalid." On one of these iPads experiencing this issue: The last successful profile update was late October The last "MDM check-in" was this morning All activity logs are showing as "Success" except for when the profile tries to update Any ideas? Regards, Simon
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iOS
Jul 19 2020
11:03 PM
Will turning this off interfere with iPads that use apple school manager logins?
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Jul 12 2020
8:02 PM
@BlakeRichardson Hi Blake, Sometimes the iPads did lock themselves, but I didn't manually log the users out. The iPads won't have jumped to a random network. I tried a remote restart which didn't work, but one quite interesting thing occurred though. After issuing the remote restart, I waited and refreshed the activity log every so often and ensured the iPad remained unlocked. The Restart Device command stayed in pending. After about 10 minutes of keeping the iPad unlocked, I logged the user out and back in again. The Restart Device command then changed to Cancelled, but the time stamp in which the task completed was the same as when it was issued. In summary, the Restart Device command appeared to cancel instantly, but I had to log the user out and back in for the update to be reflected in the activity log.
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Jul 12 2020
5:25 PM
Hello Meraki users, I have recently discovered on our older Meraki iPads, that any command send to the iPad gets stuck in the pending state. I kept the user logged in while waiting for the commands to run. The commands I tried were: Update Profile Lock Device Restart Device Some of the automatic commands such as TokenUpdate or Profiles refresh do appear to progress through to Success, although some of the Profiles refresh ones do appear to remain stuck in Pending. I tried manually rebooting one of the iPads but that didn't work. Sometimes, after a period of time, the Command state changes to Cancelled. I had to fix a non-complient issue on this group of iPads a while ago, but after wiping the iPads then, they successfully connected back in and installed the appropriate apps. These iPads have shared accounts with apple school manager. Our newer and non-shared iPads appear to be working as normal.
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iOS
Jun 23 2020
3:25 PM
@PeterJames @PhilipDAth @BlakeRichardson Hi Guys, Thanks for all the replies. The issue is not so much with GPS accuracy, but more to do with the method Meraki uses to fetch the location. It seems that when an iPad has apple school manager accounts, the GPS location doesn't send through to Meraki if no users are logged in or if the device is locked by closing the case. However, some of our iPads don't have apple school manager logins. It seems with these ones, that once their screen has been locked for a while, Meraki stops using GPS location to track the device, but switches over to the IP method, which gives a completely different location.
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Jun 21 2020
4:22 PM
@PhilipDAth @BlakeRichardson Thanks. It appears to be a good idea. However the iPad's location is not updating properly. Last week I turned on location services for all iPads. (3 apple school manager accounts on each device) The location in meraki updated to our school, but this morning, it appears to have reverted back to the estimated location where our ISP is located. This should also be triggering all devices as outside their geofence area, but the details on the devices are still showing up as a tick next to geofencing.
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Jun 17 2020
5:27 PM
Hi All, We would like to be able to track where our iPads are within Meraki to ensure that none leave the premesis. As we use Apple School Manager to student logins, should the location tracking still work if no user is logged in? I have turned location services on for all iPad accounts, but not sure if Meraki can grab the location if all users are logged out. If all Apple School Manager users are logged out, is the only way to get the location to use the lost mode? Does the Meraki Systems manager app need to be running to get the location?
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May 20 2020
5:35 PM
We have this same issue at our school. It shows success in the logs, but most of the time doesn't update the iPad. What I don't understand, is that when it does work, it starts automatically. I don't have to manually start the install. In all cases, no account is logged in. If I do accidentally leave an iPad logged in, the logs will tell me. A classic scenario for updating the iPads, would be setting up about 4 to 5 iPads up on a bench, all logged out. I would then manually send the update to those devices one at a time. All would eventually show success in logs, but only about 1 on average would start to update.
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Apr 5 2020
5:33 PM
@beks88 @MikeMandalorian @BrechtSchamp Thanks. DFU mode seems to be working for resetting a stack through Apple Configurator 2. They seem to connect back into Meraki quite well after that. However, after resetting the devices, they are all activation locking with my apple ID. This seems to happen if I wipe the iPad in either iTunes or Apple Configurator 2.
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Mar 10 2020
4:03 PM
@beks88 Sorry if that was confusing. I'll re-phrase it. If I put an iPad in DFU mode using iTunes, can I then unplug the iPad (before restoring it), and connect it to my hub with AC2? Then, when I have a stack ready to go, reset that stack of iPads?
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Mar 9 2020
7:36 PM
@beks88 Great. It might try the DFU mode as we also run Apple Configurator 2. However, it seems that you can only put 1 device at a time into DFU mode. Do you know if it's possible to put a stack (approx 5) into DFU mode at the same time?
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Mar 2 2020
3:53 PM
@BrechtSchamp I think I created it from scratch not realising that there are 2 options. I tried to renew the old certificate from identity.apple.com and update that certificate. This didn't work. I have decided to reset the iPads from scratch. Thanks to iCloud, there won't really be any loss of data. As I can only 1 at a time through iTunes. Is there a way I could reset them in bulk? I don't think configurator would work as it would say that they are managed elsewhere. I'm backing up the .csr, .pem and token files now, so that should help if this happens again.
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Mar 1 2020
3:00 PM
@BrechtSchamp I tried to renew the old certificate. That hasn't worked. Do you know if Apple keep backups of old certificates, because I don't appear to have an older copy.
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Feb 26 2020
1:42 PM
The certificate expired about a month ago. Clicking the Test Certificate button states that the certificate is valid.
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Feb 26 2020
1:15 PM
Hello, A little while ago, a whole lot of our iPads receive an non-compliant push certificate message. While I can fix this, is there a way around this without wiping the device?
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iOS
Feb 24 2020
3:09 PM
@BlakeRichardson Thanks. It possibly was a token issue. I've now got all the new apps to appear in the VPP Meraki Dashboard.
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Feb 23 2020
1:14 PM
Our school has recently changed to purchasing all apps within Apple School Manager. Since then, the licences are not loading into Meraki. We do have multiple locations, but I believe they all refer to the same place. The additional locations were probably created in error. At some stage we need to remove the 3 non-used ones. I believe I have tested transferring the licences between all the locations to determine the correct one. This hasn't made a difference. Our tokens and certificates should be up to date and I've tried doing a "force sync now". Apps to appear on iPad, but Meraki still thinks there are no licences.
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