@JanNovak @Richard_W @MeredithW @vassallon    Hi Guys,   Going off what Richard_W said, it seems he was correct. The Success message in the activity log is to start the download. If you open up General > iPad Storage, you can see the update downloading after the Success message appears in the activity log.   I suppose, if an update starts installing right after Success appears in the activity log, this is probably because the update had downloaded and needed a trigger to start installing.   The only slight problem to solve, is that if you watch the download in iPad Storage, it quite often appears to get stuck. Sometimes it needs the the install update command re-sent to re-start the download. At least I've got a live update of this now and can see how it's going.   Regards   Simon      ... View more

@BrechtSchamp    Hello Brecht,   I have been noticing this problem also.   After logging into dashboard and clicking on the username in the top right corner, I can't see our customer number. I also can't see a link to submit a new case from the help menu.   The reason I discovered this problem, was because our settings profile won't sync to the iPads anymore. I got an error in the iPad's activity log stating that the required field "UserIdentifier" is missing.  After mentioning this on the forums, they asked me to submit a new case. After I discovered the "case" option was missing, I wen't back to the forums. Then they asked my to give Meraki a call, but I can't without the customer number.   I found that removing the education setting from the profile fixed the settings profile issue, but it may still be required.     Regards,   Simon   ... View more

@PeterJames @PhilipDAth @BlakeRichardson    Hi Guys,   Thanks for all the replies.   The issue is not so much with GPS accuracy, but more to do with the method Meraki uses to fetch the location.   It seems that when an iPad has apple school manager accounts, the GPS location doesn't send through to Meraki if no users are logged in or if the device is locked by closing the case.   However, some of our iPads don't have apple school manager logins. It seems with these ones, that once their screen has been locked for a while, Meraki stops using GPS location to track the device, but switches over to the IP method, which gives a completely different location.  ... View more

@PhilipDAth @BlakeRichardson    Thanks. It appears to be a good idea. However the iPad's location is not updating properly. Last week I turned on location services for all iPads. (3 apple school manager accounts on each device) The location in meraki updated to our school, but this morning, it appears to have reverted back to the estimated location where our ISP is located.   This should also be triggering all devices as outside their geofence area, but the details on the devices are still showing up as a tick next to geofencing. ... View more

We have this same issue at our school. It shows success in the logs, but most of the time doesn't update the iPad.   What I don't understand, is that when it does work, it starts automatically. I don't have to manually start the install. In all cases, no account is logged in. If I do accidentally leave an iPad logged in, the logs will tell me.   A classic scenario for updating the iPads, would be setting up about 4 to 5 iPads up on a bench, all logged out. I would then manually send the update to those devices one at a time. All would eventually show success in logs, but only about 1 on average would start to update. ... View more

@beks88 @MikeMandalorian @BrechtSchamp    Thanks. DFU mode seems to be working for resetting a stack through Apple Configurator 2. They seem to connect back into Meraki quite well after that.   However, after resetting the devices, they are all activation locking with my apple ID. This seems to happen if I wipe the iPad in either iTunes or Apple Configurator 2. ... View more

@beks88 Sorry if that was confusing. I'll re-phrase it.   If I put an iPad in DFU mode using iTunes, can I then unplug the iPad (before restoring it), and connect it to my hub with AC2? Then, when I have a stack ready to go, reset that stack of iPads? ... View more

@beks88  Great. It might try the DFU mode as we also run Apple Configurator 2. However, it seems that you can only put 1 device at a time into DFU mode. Do you know if it's possible to put a stack (approx 5) into DFU mode at the same time? ... View more

@BrechtSchamp    I think I created it from scratch not realising that there are 2 options. I tried to renew the old certificate from identity.apple.com and update that certificate. This didn't work.   I have decided to reset the iPads from scratch. Thanks to iCloud, there won't really be any loss of data. As I can only 1 at a time through iTunes. Is there a way I could reset them in bulk? I don't think configurator would work as it would say that they are managed elsewhere.   I'm backing up the .csr, .pem and token files now, so that should help if this happens again.     ... View more

@BrechtSchamp    I tried to renew the old certificate. That hasn't worked. Do you know if Apple keep backups of old certificates, because I don't appear to have an older copy. ... View more

The certificate expired about a month ago. Clicking the Test Certificate button states that the certificate is valid. ... View more

@BlakeRichardson Thanks. It possibly was a token issue. I've now got all the new apps to appear in the VPP Meraki Dashboard. ... View more

@Richard_W @vassallon    From what I've seen recently, as soon as Successful appears in the activity log, the update starts installing. However, on most iPads, nothing happens when this message appears. They have more than enough charge to start and they are all the same model, so they should support the update.   Is there any documentation on the Activity log? I haven't managed to find any guides on this. I would like to know exactly what Successful refers to in this case.  ... View more

Hi All,   We use Meraki to manage a lot of our iPads. However, the iPads don't seem to receive the OS updates anymore. This is what I have done:   1. Log into dashboard. 2. Select iPad to update. 3. Click OS Update -> Install 4. Wait for "Install OS Update" to show as "Success" in activity log.   When "Success" is shown in the activity log, should the iPad start downloading the update, or should I see the black screen with white apple logo at this point? From this point, I have waited a long period of time after "Success" appears in the activity log and the iPad's are not installing the update. They have over 50% charge. ... View more