Update: This issue is now resolved.  Cause: Unknown Solution: Create a new site   Details: After many days of back and forth email correspondence with Meraki support, they finally asked that I create a new site and try adding the hardware on that new site within the app. While that was the solution, they could not tell me what the issue is with that original site. To be honest, I feel slightly dumb for not trying that myself. I did try to create a new company as suggested here but it appears that once you register hardware to a company, it’s forever locked to that company and cannot be used elsewhere. You cannot even request that hardware to be removed from the prior company even if you own both the company and hardware. Trust me, I tried.   I asked them probably close to a dozen times for them to remove the hardware configuration from my site as I believe the issue is a corrupt configuration that gets pulled down every time the devices connected to the internet. They avoided the request every time. This theory is further proven by the fact that a new site fixed the issue. My guess is that regardless of the hardware serial number or mac address, each site has its own configuration of the hardware stored. This also means that performing a factory reset and the existence of a factory reset button is for comical relief.    One thing that they did say was that my case was very unique. I have to admit, this was one of the worst customer support experiences I’ve had in tech with a vendor. I tried my best to stay professional this whole ordeal but between their tier 1 troubleshooting and sub tier 1 communication skills, I cannot recommend this product to any small business let alone a consumer of any kind. I had more productive support from this community than their actual support. I get that this is not subscription level networking equipment but I feel better support is required when the product does not function at all, the issue lies behind their servers and the hardware is software locked to your company thus preventing resale…    In summary, I’d like to thank everyone in this community for their help. I’m glad this issue is finally resolved but I fear the next time something goes wrong that requires support.  ... View more

Hello @S_D ,   The infrastructure breakdown works as follows: You can manage any number of Meraki Go Companies with a single email address / user account. Each Meraki Go Company can manage up to 5 independent sites. Each site can handle up to 50 Meraki Go hardware devices (GX/GS/GR). The MSP can manage any number of Companies, and each Company can manage up to 5 sites. These limitations are removed when upgrading to our Meraki Enterprise experience.   The Meraki Go MSP will, when logging in, be shown a list of Meraki Go Companies their email address is listed as an administrator with. Further, you can easily create a new company from the web-app settings menu by clicking 'Create Company", which stands up a new and empty company with the currently logged in account. ... View more