- About alexis_cazalaa
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
alexis_cazalaa
Building a reputation
Member since Sep 26, 2017
2 weeks ago
Community Record
104
Posts
26
Kudos
5
Solutions
Badges
2 weeks ago
i am going to create a ticket but i've just test with my own Air 2 as a teacher. setup a student Air 2 with iOS 12.4.1 -- appeared online without any issues Updated it to 13.1.1 and student doesn't appear online anymore 😞 Will update to 13.1.2 but not optimistic
... View more
2 weeks ago
3 Kudos
Hi, the search function is based on what column you actually chose. On your device list, click the + sign at the top right and select "Serial"
... View more
2 weeks ago
Well i keep testing and unfortunately, it doesn't seem to work with iOS 13.1.2
... View more
2 weeks ago
Hi, still have to do some more testing but just wanted to poll some Apple Classroom / ASM users here. It seems that we can't see students appear online when they updated their iPad to iOS 13 ( or 13.1 or 13.1.2 ) Education payload is still synced without any errors.
... View more
Labels:
3 weeks ago
1 Kudo
@vassallon sadly yes, https://community.meraki.com/t5/Endpoint-Management-Systems/Education-profile-not-syncing/td-p/61255/jump-to/first-unread-message
... View more
3 weeks ago
well it's about the same here. i had "ghost classes/courses" from last year on ASM. Unable to delete because they were still displayed as sftp as source even when stfp disconnected. Thought i was going to make it work even with that, because i was able to delete students and teachers from them and sync it to Meraki without any issues and without those ghosts items appearing on my Edu payload.... but teachers and students started to complain and we started to see those beacon ID errors Apple then switched those empty classes on manual so i was able to empty everything and redo from scratch. Still, those meraki errors remain...
... View more
a month ago
@Noah_Salzman would it be possible that the cause is about the "cached" datas ? and maybe try to clear them ?
... View more
a month ago
Hi, 1) yes created it just before my post - 04246876 2) i did à full ASM and DEP sync on the Overview page as well as from the Education profile itself. Also tried to remove the education payload from the profile and recreate it then sync it again but same result — FYI, as soon as I checked the ASM sync option data appeared as if my datas were cached. 3) it’s happening since the back to school period We have a little less than 2000 iPads 4) yes depending of the device/user I guess. Just seen an ID “67” on a student’s iPad
... View more
a month ago
1 Kudo
hi, Huge issue updating our ASM populated Education Profile for Apple Classroom this year random symptoms. my own iPad ( which i use as a instructor ) receives that error message when trying to sync profiles : Error: A group with the beacon ID “2” already exists Everything seems fine on ASM side, no errors uploading. accounts and classes are well designed. tried to remove the whole profile and redo it again but same problem
... View more
07-30-2019
04:06 AM
what other criteria do you want ?
... View more
06-14-2019
01:01 PM
Just FYI on point number 3 I also had created a ticket about this and i received multiple answers : support first told me that clicking on the bypass button would clear DEP but not user-initiated iCloud activation Lock. then in a second comment they say the bypass button sends the two sets of codes and then Apple decides between the two.. like russian roulette.... i'm on the phone so i asked the guy to put that in writing in my ticket but that's their conclusion. ticket number is 03855425 btw
... View more
06-14-2019
10:34 AM
1) yes it is, thank you 2) it did and i opened a ticket but since an hour or two it now shows success. It seems that success/failure status is only about sending the command, not if it worked or not..
... View more
06-14-2019
09:32 AM
from what i understand, if the device is DEP, user based activation is overriden... so if you need to bypass/clear DEP activation lock, you will also clear the user personal icloud's activation lock ( find my device ). also means if it's stolen you're screwed, no more protection against it.... @Kevin_C can you confirm please ?
... View more
06-13-2019
04:30 PM
in my case between AC preparation then ASM and Meraki it's all instantaneous. do you download SM app or you push it with dashboard
... View more
06-13-2019
01:35 PM
in ASM/ABM - yes you have to move from added by AC to your MDM server but if in Dashboard you set a profile by default you don't have to do anything, it will auto assign your profile ( that's what it does for me now ( it didn't work originally but got resolved by support ) ) so to check - prepare an ipad with AC - move it from added by ac to your mdm server - then make sure in dashboard's dep section that your device is indeed assigned, then it should work
... View more
06-13-2019
10:44 AM
If you set a profile by default on DEP dashboard section you don't even need to worry about going back there after "preparing' an ipad with AC.
... View more
06-12-2019
07:32 AM
1 Kudo
Hi, just to let you know that i just made a wish for adding a new command invoking the Unenroll button, to the Device list's command menu, that would allow us to mass unenroll devices directly from Dashboard. i created a ticket but got closed right away because "Support cannot add this, period"...
... View more
Labels:
06-12-2019
06:15 AM
Option 2 doesn't work . Option 3 can't sort using that column, results still mixed between enabled and disabled
... View more
06-11-2019
06:09 AM
Wish granted 😮
... View more
05-14-2019
12:06 PM
@vassallon I just created a ticket, will post updates..
... View more
My Accepted Solutions
| Subject | Views | Posted |
|---|---|---|
| 90 | 2 weeks ago | |
| 92 | 2 weeks ago | |
| 323 | 06-11-2019 06:09 AM | |
| 3456 | 09-18-2018 09:18 AM | |
| 779 | 08-24-2018 05:39 AM |
My Top Kudoed Posts
| Subject | Kudos | Views |
|---|---|---|
| 3 | 92 | |
| 3 | 3456 | |
| 2 | 90 | |
| 2 | 1096 | |
| 2 | 4848 |
