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alexis_cazalaa
Building a reputation
Member since Sep 26, 2017
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Community Record
115
Posts
27
Kudos
6
Solutions
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08-27-2020
08:13 AM
we have a big number of iPads which mysteriously got their management profile removed by itself without any action. this happened on the 29th of March 2020 Problem is that communication is impossible thru the dashboard and impossible to enroll again with m.meraki.com because of the Ui Configuration Profile Installation restriction set to NO still present is there a magic fix instead of having to manually reset the iPad ?
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02-03-2020
05:41 AM
1 Kudo
don't worry they will cleanup
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11-26-2019
05:17 AM
Problem fixed yesterday...
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11-22-2019
03:57 PM
@vassallon that's both a weird and worrying thing to learn since both Apple and Meraki now acknowledged that there is an issue. Here is Meraki's response : I've spent some time looking at this further, and I believe that our dev team has acknowledged this as a bug and are investigating the issue. There was a recent change on the Apple side of things which we also need to update on our end. It doesn't appear that they have provided any sort of ETA, but as soon as they have any updates, I will make sure to pass them along to you. Apple's advisor, on the other side, was a bit more precise and lead me to a trusted certificates issue. Basically it seems to be linked to that article : https://support.apple.com/en-us/HT210176 In my case, my classroom certs were issued after July 1st and show a period of validity of 3250 days... I can only guess that your certificates were issued before July 1st.
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11-21-2019
01:40 PM
@JMalcolm @sHy you guys have any follow up about this ?
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11-11-2019
12:58 PM
@sHy did the same test and it also works outside MDM settings
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11-07-2019
12:28 PM
any updates about this ?
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10-03-2019
07:25 AM
2 Kudos
Meraki SM app must be installed and running on the target devices
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10-03-2019
07:16 AM
i am going to create a ticket but i've just test with my own Air 2 as a teacher. setup a student Air 2 with iOS 12.4.1 -- appeared online without any issues Updated it to 13.1.1 and student doesn't appear online anymore 😞 Will update to 13.1.2 but not optimistic
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10-03-2019
05:32 AM
3 Kudos
Hi, the search function is based on what column you actually chose. On your device list, click the + sign at the top right and select "Serial"
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10-02-2019
12:36 PM
Well i keep testing and unfortunately, it doesn't seem to work with iOS 13.1.2
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10-01-2019
02:15 PM
Hi, still have to do some more testing but just wanted to poll some Apple Classroom / ASM users here. It seems that we can't see students appear online when they updated their iPad to iOS 13 ( or 13.1 or 13.1.2 ) Education payload is still synced without any errors.
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09-26-2019
03:58 PM
not part of the lucky ones here 😮
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09-26-2019
11:51 AM
1 Kudo
@vassallon sadly yes, https://community.meraki.com/t5/Endpoint-Management-Systems/Education-profile-not-syncing/td-p/61255/jump-to/first-unread-message
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09-26-2019
11:50 AM
*poke*
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09-24-2019
04:40 PM
@Noah_Salzman thank you for the follow up.
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09-24-2019
06:26 AM
well it's about the same here. i had "ghost classes/courses" from last year on ASM. Unable to delete because they were still displayed as sftp as source even when stfp disconnected. Thought i was going to make it work even with that, because i was able to delete students and teachers from them and sync it to Meraki without any issues and without those ghosts items appearing on my Edu payload.... but teachers and students started to complain and we started to see those beacon ID errors Apple then switched those empty classes on manual so i was able to empty everything and redo from scratch. Still, those meraki errors remain...
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09-21-2019
02:59 PM
1 Kudo
some profiles now need devices to be supervised under IOS 13
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09-20-2019
08:26 AM
@Noah_Salzman would it be possible that the cause is about the "cached" datas ? and maybe try to clear them ?
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09-19-2019
02:47 PM
Hi, 1) yes created it just before my post - 04246876 2) i did à full ASM and DEP sync on the Overview page as well as from the Education profile itself. Also tried to remove the education payload from the profile and recreate it then sync it again but same result — FYI, as soon as I checked the ASM sync option data appeared as if my datas were cached. 3) it’s happening since the back to school period We have a little less than 2000 iPads 4) yes depending of the device/user I guess. Just seen an ID “67” on a student’s iPad
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09-19-2019
01:51 PM
1 Kudo
hi, Huge issue updating our ASM populated Education Profile for Apple Classroom this year random symptoms. my own iPad ( which i use as a instructor ) receives that error message when trying to sync profiles : Error: A group with the beacon ID “2” already exists Everything seems fine on ASM side, no errors uploading. accounts and classes are well designed. tried to remove the whole profile and redo it again but same problem
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07-30-2019
04:06 AM
what other criteria do you want ?
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06-14-2019
01:01 PM
Just FYI on point number 3 I also had created a ticket about this and i received multiple answers : support first told me that clicking on the bypass button would clear DEP but not user-initiated iCloud activation Lock. then in a second comment they say the bypass button sends the two sets of codes and then Apple decides between the two.. like russian roulette.... i'm on the phone so i asked the guy to put that in writing in my ticket but that's their conclusion. ticket number is 03855425 btw
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06-14-2019
10:34 AM
1) yes it is, thank you 2) it did and i opened a ticket but since an hour or two it now shows success. It seems that success/failure status is only about sending the command, not if it worked or not..
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06-14-2019
09:32 AM
from what i understand, if the device is DEP, user based activation is overriden... so if you need to bypass/clear DEP activation lock, you will also clear the user personal icloud's activation lock ( find my device ). also means if it's stolen you're screwed, no more protection against it.... @Kevin_C can you confirm please ?
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My Accepted Solutions
| Subject | Views | Posted |
|---|---|---|
| 3422 | 11-26-2019 05:17 AM | |
| 703 | 10-03-2019 07:25 AM | |
| 645 | 10-03-2019 05:32 AM | |
| 1232 | 06-11-2019 06:09 AM | |
| 4927 | 09-18-2018 09:18 AM | |
| 1248 | 08-24-2018 05:39 AM |
My Top Kudoed Posts
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