hi, i already read the description. i need to know what "unenroll" means, is it just about deleting the client. i don't think that would release it from DEP but i need to make sure.
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i'd also recommend you test it with another app, since it could be the source of your issue. found that also https://docs.kioskproapp.com/article/737-power-management
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tested with a random app on ios 12.1 and the sleep button turns off display without a problem. still didn't wake itself up.. what app are you locking it into
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from my experience this year, this is happening when the device is already in someone's DEP. check on ASM or VPP section of dashboard.. or try to know the history of this phone.
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Clear Restrictions Password The ClearRestrictionsPassword command allows the server to clear the restrictions password and restrictions set by the user on the device. Supervised only. Availability: Available in iOS 8 and later.
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I do have DEP and VPP. i created a new DEP setting that show the "restore from backup" step but when i test it, i only see "restore from itunes" or "set up as new". "restore from icloud" does not appear...
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