I am using Device owner mode on my Android device and am experiencing issues managing wallpapers on this device.   Administrator has set the wallpaper and all devices have the correct wallpaper applied. However, when a device user randomly changes the wallpaper, the wallpaper changes. Users also can't roll back wallpapers set by administrators.   Also, the SM does not recognize the changed wallpaper and the device does not use the wallpaper set by the admin until the admin changes the settings and sends the profile again.   There is a 'disallow set wallpaper' item in Google's Android MDM profile, which seems to prevent the above issue. https://developer.android.com/reference/android/os/UserManager#DISALLOW_SET_WALLPAPER However, SM does not seem to have this feature, and when I contacted TAC about this issue, I received a response that SM do not currently support this feature.   Other MDM vendors seem to support this feature fine... I don't know why SM doesn't support it. ... View more

I've been using SM for more than 5 years and recently connected more than 200 android tablets to a new organization in Device Owner mode. These android tablets are Samsung devices and were very easy to integrate with android zero touch enrollment.   Android tablets have long been known for their lack of features and reliability compared to iOS. However, a recent issue has made the experience very challenging.   Issue 1. When setting "Passcode", the custom application is deleted and the Play store application is not visible. Of course, if I remove the Passcode setting, the custom application is reinstalled and the Play store application reappears. I have opened a case on this issue, and while the TAC seems to be aware of the issue, I have not yet received any response to resolve it.   Issue 2. This is a recent issue (within 1 month), but when I deploy a custom application, it re-installs infinitely. Unchecking "Keep app up to date" and "Auto-install / auto-uninstall" temporarily solves this issue, but with these settings, I need to manually deploy/update the application... I've been changing all the settings in the dashboard to find the source of the problem, but it's not working. My current suspicion is that there is something wrong with the SM application that was updated in November.   Are other Android SM users not experiencing these issues?       ... View more

There is a customer company that operates about 3,000 iPad devices. Even if the iOS update delay is set to 30 days or 90 days, about 4% of the devices are updated to the latest iOS version. I remember that this was an old problem and had a problem since around iOS14. Since most devices are being used outside the company, it was difficult for operators to find out under what conditions this problem occurs. The case was opened to find the cause of this problem, but Meraki SM appeared to be operating normally and could not find any special problems.   Eventually, we opened this case to Apple to determine the cause of this problem. We received an answer from Apple without taking too long. Apple said the problem that the iOS update delay did not work properly is a problem with iOS and will be solved someday. Apple's answer was received after 15.2.1 was released, so this problem will continue to this day.   There may be people suffering from these problems, so I share the contents. ... View more

In addition to the erase all settings problem below, there is one more problem after updating ios15. In the profile and App settings, 'app removal' is set to be disable, but the remove app operates on the device.   Of course, the app is not deleted exactly. Like Windows' shortcut icon, the app is deleted from the home screen, but it remains in the app library and can be executed. If the app disappears from the home screen due to some users' mistake, the user may not be able to find the app.   Is this a problem with iOS? Or is it a matter of SM? ... View more

I set the iOS update delay date to 90. This setting allowed to see 'Delayed Software Update enforced' and 'Delay period of Delayed Software Updates is 90 days' in the profile of iPad. I changed this date to the 30 days, but the profile on iPad only shows 'Delayed Software Update enforced' and does not show 'Delay period of Delayed Software Updates is 30 days'. To check the problem, all dates other than 30 days were changed to 'Delay period of Delayed Software Updates is 1/15/60/90 days'. 'Delay period of Delayed Software Updates is 30 days' is not displayed only in the setting of 30 days. The delay setting of 30 days or less should enable iOS update, but the setting of 30 days indicates that the administrator has limited settings when attempting to update the user's manual iOS update. The normal iOS update screen is output when it is set to 15days or less days. This seems to be an issue when the date is set to 30 days.   I opened the case to find out the cause of this problem, and it has been 2 weeks. I submitted a request to send a screenshot of the problem and sent it to the my dashboard URL, but I haven't received any solution yet. I tested using Jamf School, which is an MDM from other vendors, but I confirmed that it works exactly as I set it up.   Have other community users experienced this problem?     ... View more