Motion Recap image has expired

laqimidori
Here to help

Motion Recap image has expired

I have multiple MV12/MV72 cameras, and everything with motion alerts was working fine until recently. Now one of the MV12 cameras shows "Motion Recap image has expired" in the email alert, and the webhook received also results in a 403 AccessDenied error when going to the AWS URL. This is all within minutes of the event happening, so even though I receive an email/webhook, the actual image does not work. Can anybody help please?

1 Reply 1
Ryan_Miles
Meraki Employee
Meraki Employee

You should open a Support case on this one. Could be a back end issue.

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