Whitelist & blocked devices always appear out of sync

[bhaveshP]

Hello,

We have around 12 Networks in our environment across global offices. We allow Windows and MAC OS X device types via the Access Control Menu. We often see that these devices get blocked when moving across the network or from one office location to another; for example user travelling from USA to London. They receive the following message: "This network’s administrator has prevented you from using the network"

If i go to the Configuration Sync page, i can see the network that is out of sync and once i sync it, the device can connect to the network.

Has anyone seen this before?

thanks,

[Mloraditch]

Clients and their white/blacklist status is a per network item. You would have to add/update the same mac in all 12 networks at once for it to be consistent  or keep some sort of primary network where you do the add/deletes and then config sync each time.

[bhaveshP]

Hi thanks for the reply, Sorry should have said that we select All Wireless networks in the Target Network drop down menu. 

But for device types that we have allowed on all networks should sync automatically no? 

[Mloraditch]

Nothing automatically syncs between networks unless you use templates. All networks just means all SSIDs in that specific Meraki Network

[bhaveshP]

yeap that's exactly what we use; templates to sync across all the networks. It's not every single devices but the odd one here and there seems to need a manual sync. 

[Mloraditch]

I don't use them myself, but based on the documentation I've read, I don't believe clients are part of them. You can always call support and verify the behavior you are seeing with them. They will be able to exactly see your dashboard and look at an example you provide them.

[PhilipDAth]

I'll take a punt - it might be mac address randomisation.

If you disable this, so clients always use the same MAC address - does it solve the problem?