I have a colleague that has run into a strange issue. When trying to convert a C9300 to managed mode the switch gives this error on registration. Switch#show meraki comp Switch# SKU Bootloader Version ---------------------------------------------------------------------------------------------- 1 C9300-48T - Compatible 17.12.1r - Compatible Switch#service meraki register % Health Check Warning: Switch 1 PowerSupply 0 State is No Input Power Please use show environment power all exec CLI to get more details % Are you sure you want to continue? [no]: yes Starting to register switch 1 Converting catalyst.meraki.com to 158.115.128.76 Successfully connect to Meraki Dashboard Error: Received failed respose from Meraki Dashboard!!! (Message Response: HTTP/1.1 400 Bad Request [{"mac":"<mac-address>","error":"Product type is not supported","status":"FAILURE"}] My only thought was that it might be the NM module, but the NM module is a C9300-NM-8X, but as you can see it does not show up in the "show meraki comp" output. Switch is running 17.12.4, and the config has been erased, so it does just have the basic config required for converting. have anyone else seen this issue ? Thanks Thomas
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