Meraki

vassallon · ‎Sep 29 2020

Thank you everyone, as you can expect I haven't been around much with beginning of school starting.

vassallon · ‎Sep 29 2020

I just wanted to see if anyone is experiencing this today. The iPad is being setup and checking into Meraki in the dashboard but the app is reporting the iPad is not enrolled. This is a HUUUUUUUUUUUUUGE problem as new iPad setups are not able to download Apps from Meraki. Not enrolled Dashboard view I am getting ready to call support but wanting to see if others are experiencing this pain as well. @Noah_Salzman @Kevin_C

vassallon · ‎Aug 21 2020

@CptnCrnch It looks like Flaming Hot cheetos even.

vassallon · ‎Aug 21 2020

@Kevin_C and @Noah_Salzman Thank you so much for listening to my venting and getting this resolved. It is GREATLY APPRECIATED. I can confirm that the functionality is back in place and my school district's students iPads are now getting the correct profiles and removing the old profiles as expected.

vassallon · ‎Aug 21 2020

This is great news, I am going to test this right now and see if it is working.

vassallon · ‎Aug 20 2020

@Noah_Salzman That is disappointing news as I have about 1000 iPads with the wrong profiles on them because students have changed schools. I don't want to have to tell these students that they have to reset their iPad to get it to work correctly because the MDM isn't working right.

vassallon · ‎Aug 20 2020

@EncinitasMatt I know we are going on two months and this issue is still occuring, it is more than an annoyance at this point. It's not acceptable in any way shape or form.

vassallon · ‎Aug 12 2020

@BrianBuchanan It STILL is not fixed. I don't know why it is so dang hard to fix something that has worked for years, that was broken in a change. I mean seriously resetting an iPad is not a valid solution and should have never been offered as a "solution."

vassallon · ‎Jul 23 2020

@andyb12321 Right now with how things are working with Meraki you will have to likely reset the device through iTunes which will enroll it back into Meraki which should allow you to clear lost mode. If Meraki would hurry up and fix the other big issue they have created recently, removing non-enrolled devices from showing up within Meraki it would be great. @Noah_Salzman I assume you see something like this if you try to manage the device now:

vassallon · ‎Jul 23 2020

@JamesG1 The only problem with that solution currently is that profiles from previous networks are not being deleted correctly. So in order to clear your "lost mode" solution the iPad will need to be reset. I'm still very annoyed with Meraki for not fixing this issue yet.

vassallon · ‎Jul 22 2020

@BobMacco I know that sometimes when I add a new app, it doesn't always show up but if I scroll to the bottom of the page the save button is there.

vassallon · ‎Jul 21 2020

@Boyan1, What I have asked for is a setting we can manage via MDM just like they gave us for forcing WiFi always on. We can skip if location services appear during setup but I want a setting like this for both Bluetooth and Location Services to where we can check a box and know that both are always on.

vassallon · ‎Jul 20 2020

@AndrewMorales I asked @Noah_Salzman about this myself and he said the command has been removed. I believe that when you used this command it would cause some devices to remove the Meraki Management Profile all together rather than re-installing the profile. About this time is when the profiles stopped mysteriously being removed when iPad changed networks and all of the issues with profiles within Meraki not behaving correctly appeared. I'm still waiting for them to fix the profiles not being removed when a device changes networks as this is a very much needed functionality within Meraki. The response of profiles not being deleted or a device should be reset is not a valid response.

vassallon · ‎Jul 20 2020

@cteaglesfan Do you show any devices within System Manager - Manage - DEP? If not something is not quite setup right. Here is the document from Meraki on using DEP. https://documentation.meraki.com/SM/Device_Enrollment/Apple_Device_Enrollment_Program_(DEP) I suspect there is either a breakdown in communication between Apple and Meraki or there is something with how the devices were purchased that is breaking the automated import into the Apple Business Manager portal which is not allowing the devices to flow into Meraki.

vassallon · ‎Jul 20 2020

@BlakeRichardson As I school district I have asked for Apple to give us the ability to force location services on through a profile setting as they are our devices. I'm still waiting and don't expect we will ever get this option though we should. I'm still waiting on the profile setting to force Bluetooth to always on, they gave us one for WiFi which was nice but we still need this one. I don't need a setting to restrict Bluetooth setting changes as that breaks the ability for students to pair devices.

vassallon · ‎Jul 20 2020

Here's the problem though in a school district with multiple networks for each school, simply resetting an iPad because the student changes school is not a valid response. Why should I have to reset an iPad to clear profiles that up until recently were automatically removed by Meraki when the device changed networks? That makes no sense at all to me. I wouldn't accept that as an answer and push back on support, you can use my existing case (05297104) if it helps.

vassallon · ‎Jul 20 2020

@BCDCC I would say you have two options with these iPads to get them functional. The easiest is to reset them and that will remove any previous Meraki information. The other option is to manually re-enroll them into Meraki via the add devices option within your network.

vassallon · ‎Jun 24 2020

@EncinitasMatt Not yet, I am noticing some new behavior today in there so I suspect they are working on fixing the break.

vassallon · ‎Jun 23 2020

@BlakeRichardson Do you have your profiles setup to require a password to uninstall? I'm wondering if that might be the cause of this, I just tried setting it to all users to remove the profile. After doing this it appears the profile was removed. I believe the issue may be due to the password being set.

vassallon · ‎Jun 23 2020

My impossible fix is Meraki breaking how profiles are managed on iPads. 😤

vassallon · ‎Jun 23 2020

Now it appears clearing passcodes are broken as well. Jun 23 07:20 Clear device passcode Error: The passcode cannot be cleared (-1) Jun 23 07:20

vassallon · ‎Jun 23 2020

@Noah_Salzman I just tested this myself and it is not working. So the profile should not be being applied to any of the iPads in the network but when I check the iPad profiles: No matter what I try the profile is not being removed. Something was changed last week and broke the profile management process.

vassallon · ‎Jun 23 2020

@Noah_Salzman I have never had to unscope devices when moving them. As @BlakeRichardson mentioned, even with setting no profiles available to the device the profiles are not being removed. I wonder if that is what knocked the Management Profile off of some of my iPads.

vassallon · ‎Jun 22 2020

@BlakeRichardson And to confirm, this isn't the behavior you saw before when a device changed networks in the past. It would remove the profiles and update to just the profiles for the new network, correct? @Noah_Salzman

vassallon · ‎Jun 22 2020

In digging into things I can see that profiles were updating correctly on 6/17 but not on 6/19. Some change was made in that timeframe, I also remember there being an option for update management profile, under the command window, which has disappeared.

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