Let’s agree to disagree. I know the rules, we made a mistake, and we paid for it. Customer never knew the difference, and we did right by our customer at our cost. We don’t need extra training, we’ve fixed the issue. But right from wrong or rules or not, we for the first time asked our “partner” for help and was told to kick rocks. I don’t treat our customers like that and now know where we stand with Cisco.
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