Hi @bradly and @FCU_JE Thanks for bringing this up, @bradly . Does it happen all the time you offboard a switch? How often does it happen? Answering your question, @bradly : no it wasn't. @FCU_JE , I honestly share your frustration. From a customer perspective, it might feel like Support doesn't want to fix it. But I assure you it's absolutely not the case. @bradly , If you confirm that this happens fairly often, then there might be a good chance We can identify a pattern and work from there. If that's the case, We would need you to create a support case and We would work with internal teams on that. My understanding is this off-boarding issue has been an edge case that only happened like one in a million times and it's very hard to reproduce. Just so you have an idea, I've been working in support for quite a long time now; to be fair, I only saw it happening once. Like I mentioned in my previous response, this behaviour was already reported and our Internal Teams Investigated it. Now that you asked here, @bradly , I went ahead and checked that case again. I found my colleague did a repro lab and it didn't happen in a lab environment. Customer who opened that case closed it and did just like you did: moved on and removed configs manually. As you know, When you off-board from Cloud Monitoring, dashboard pushes an EEM script that your switch runs after it goes off-line and detached/disassociated from your network. This document describes it. What causes this script to fail still unclear. In my experience over the years in IT: by the end of the day, as large as Internal Teams can be, they are a limited resource and there are other issues to investigate. In addition, they also have to keep developing new features and working on Feature Requests. Every tech company have this limitation. If you really want to move ahead and investigate this issue, maybe support isn't the best path in this case. It's definitely not like they don't want to work in this issue. They know the limitation above so actually they are saving your time. Perhaps you would get better results if you discuss this with your Sales Account Manager. If you can expose your use-case and pain-points, they might get to Internal Teams to investigate more. Hope you can get more traction by discussing with your Sales Account Manager. However, keep in mind that even if you engage your Sales Account Manager, I suspect it isn't going to be a quick solution. That's because you have a workaround and this is a minor impact (IMO).
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