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Member since Jan 20, 2020
Sep 4 2024
Community Record
85
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Nov 22 2023
9:28 AM
3 Kudos
Meraki support rolled the firmware back to 16.16.9 and the Z3C activated immediately. Support said there is an active investigation and until that is resolved we will have to keep the Z3C on this firmware. For those who have this same issue you will need to call Meraki Support to reach this firmware level as you cannot do this on your own. Also worth noting, we have other Z3C devices on the newer firmware versions and they work fine, but those have been activated for a long time so maybe ths issue is just during activation? Also under known issues I am seeing this regarding the Z3C: MX67C, MX68CW, and Z3C appliances may encounter an issue where they are unable to communicate with the integrated modem. This state can be cleared by rebooting the device. When MX67C, MX68CW, and Z3C appliances are repeatedly unable to communicate with the integrated modem, they will attempt to reset the modem to restore connectivity. In some cases, this reset procedure may fail, requiring the appliance to be physical power cycled to restore connectivity with the modem. Due to an MX 17 regression, the integrated cellular modem on MX67C, MX68CW, and Z3C appliances may fail to acquire an IP address via DHCP. This can be resolved with a physical power cycle of the appliance. MX67C, MX68CW, and Z3C appliances may erroneously detect a SIM card as missing. This state can be cleared by rebooting the device. Either way I want to give a shout out to Meraki support, we are now able to hit some deadlines before the holiday break so we consider this a big win. It may be worth updating the known issues to say "revert back to older firmware" as everything listed in known issues does not state this.
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Nov 22 2023
8:39 AM
4 Kudos
After confirming IP addresses is correct, I would also get your ISP on the phone. Sometimes they need to clear the ARP table on their side to make sure their modem properly bridges with your device.
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Nov 21 2023
6:28 PM
Title says it all. We have Z3C, new SIM card, set APN to BROADBAND. That didn’t work so got a static with AT&T with custom APN. In both scenarios AT&T says they see it hitting the tower but Meraki isn’t requesting IP. Meraki blames AT&T and vice versa. I’ve done basic troubleshooting, different firmwares, Meraki support. SIM works fine in a iPhone. Meraki just stays at connecting…. any ideas would help.
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Firewall
Apr 28 2023
6:55 AM
Thank you for the quick responses, we are looking into Umbrella SIG. This is 100% just my opinion, but Meraki is so far ahead of the competition when it comes to ease of use, ability to quickly pinpoint the issue, and preventing misconfigurations that could cause an issue, that moving to some of the DPI capable vendors for us, is a huge step backwards.
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Apr 27 2023
6:54 PM
As the title says, I am looking for deep packet solution that works with Cisco Meraki. We love Meraki, but we need the ability to scan encrypted traffic, scan it for PII, and if the destination/source is not on the allow list, the packet is dropped. Since Meraki cannot do deep packet inspection, does anyone know of an affordable way to integrate a deep packet inspection engine with DLP capabilities on the edge? Maybe somehow filter through a proxy that can do this?
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Firewall
Mar 22 2023
9:11 AM
First ticket was submitted December 18th, and another one when I posted this. We are being very patient and have a lot of feedback we hope Meraki will consider which everyone will benefit from.
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Mar 21 2023
3:14 PM
1 Kudo
That is why we are posting here, it might not be, but as a Cisco partner I think its important to have these debates so the community can all benefit from improved products that make our lives easier. If anyone knows of a better way, we might just be doing this wrong.
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Mar 21 2023
11:31 AM
1 Kudo
Updating MacOS Devices: Why can't we set a target version, a schedule to apply updates, and then Meraki handles the rest? I have to go to devices, sort my Mac devices, click through hundreds that I want updated, click "Push available OS Updates". All Meraki does is confirm if they sent the update command to the device, and nothing else. The user can click deny, and that is the end of it. For a company required to maintain minimum OS patch levels for compliance, how are you supposed to do this with Meraki MDM?
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macOS
Mar 21 2023
11:23 AM
Can someone shed some light onto what is happening? This is extremely frustrating, and I cannot get a resolution from Meraki support. I can tell anytime I call in about systems manager this is their least favorite product to support. Root issue: One of our custom apps fails to install Custom app deploys is dependent on Meraki System Manager being installed, which fails on 30% of devices. This is my second ticket I have opened with Meraki, the first one went nowhere and turns into "start remoting into each device individually" to spot check them. If we have to do that, then this is a very expensive paper weight IMO.
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macOS
Oct 17 2022
9:38 PM
Thank you, you were 100% right. Immediately fixed the issue. We had 2 other known cases and also downgraded them and it fixed, so we ended up downgrading all with built in WIFI back to 16.6. Meraki should do a better job making support aware. We spent hours doing packet captures to no resolution.
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Oct 17 2022
1:13 PM
2 Kudos
After the MX17.10 upgrade to a mx64w everything works great except built-in wireless clients have horrible lag between loading sites. I say lag because if I go to www.cisco.com it spins and spins and spins and while trying to load I can open command prompt, NSLOOKUP immediately pulls correct IP, and I can ping no problem. This happens to ALL wireless users which is VLAN 1, but our hard wired VLAN 1 devices on same subnet do not have the issue. We replaced the Meraki with a MX67w running MX17.10 and have same issue. I then try a new browser (Edge) and go to www.meraki.com and it just spins and spins (eventually loads, 30+ seconds) but while that is loading I have zero packet loss to www.meraki.com via the command prompt, and all hard wired devices can access that without any issues. On the phone with Meraki support now, but anyone else with built in wireless having issues?
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Oct 6 2022
7:01 PM
1 Kudo
Okay so riddle me this. I fixed the issue with the .MSI file so it pulls down entire file. I try to install via Meraki and it fails. I add /i and it still fails. But then I add what NBV suggested and add this and it works: /l*v "C:\Temp\msi.log" What is strange is, if on Powershell I do /i or /i /qn it works on the local machine, but that same command through Meraki fails. No idea what is going on but it works now.
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Oct 5 2022
1:24 PM
Alright, so I think this issue is another systems manager bug. If I run the installer via Powershell like NBV suggested it works fine. When I run it through systems manager the problem is the MSI fails to install. Here is the break: 1. Meraki downloads the .MSI file. 2. Under C:\programdata\meraki\systems manager agent\temp\download it does not successfully download the full MSI, it pulls 16KB and then stops. It should be 41MB. 3. Meraki is either waiting for it to fully download which it never does so it hangs, or it thinks it is does and tries to execute but it fails because the MSI is corrupt. At this point I am going to have to use my own powershell script to run an installer by pulling it down from our FTP into a directory and then installing that file via powershell, but Meraki does not support scripting natively, so using this documentation: Deploying Scripts in Systems Manager using Software Installer - Cisco Meraki we will have to learn Nullsoft and somehow have that run our simple powershell command. Very frustrating these bugs are lingering in this product.
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Oct 4 2022
12:26 PM
Confirmed same issue on Windows 10. I tried downgrading the agent but even after telling it to go to 3.0 and hitting save, which is says successfully saved, if you refresh the page it reverts back to the latest version. I do have an escalated ticket open with Meraki, hopefully they get back soon.
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Oct 4 2022
11:08 AM
You are 100% correct. We are trying to do two basic things with Windows MDM: 1. Push out a MSI 2. Have MDM provision a Sentry VPN For the MSI, Meraki only downloads 16kb of the 41MB file so the MSI does not install. For Sentry VPN, it asks a handful of Windows users for a username and password. Blows my mind this doesn't work as advertised.
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Oct 4 2022
10:26 AM
1 Kudo
On our Windows stack we have an issue where systems manager fails to install .MSI files. Here is what I have gotten to on our Windows 11 device: 1. We upload the .MSI 2. In Meraki you can download the MSI which I confirm it is 41MB 3. It pushes the install but eventually fails 4. When looking at the logs it downloads the file to C:\programdata\meraki\systems manager agent\temp\download 5. However looking at that file it is trying to execute it is only 16kb I tried re-uploading the file, and even pointing the file to a dedicated URL and confirmed it is a 41MB MSI, but when Meraki pulls it down it is getting stuck. From what I can tell that is the issue but I could be wrong. I am spinning up a Windows 10 device now to test that OS.
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Apps
Jan 3 2022
3:16 PM
I really hope this saves everyone a bunch of time.... MX 100 -> AV SWITCH 01 -> AV Network Stack Basically when we put the Meraki's in HA it pulled traffic from the AV Network Stack switches over to the AV Switch 01. However the VRRP heartbeat packets work, it somehow is pulling that traffic to the rest of the network that it otherwise would not ever go. I confirmed this happened on two networks. I removed HA from both networks and the issue is now gone.
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Dec 30 2021
9:11 AM
Hey Community, I need some help getting the Crestron DM-NVX to work. I know others have figured this out and I will link to other posts I have found. MX100 -> VLAN 2017 Trunk -> MS225 From the MS225: Port 3 = Crestron Server Port 48 = Down stream switch with other AV devices Current issue: Down stream devices on port 48 called NVX devices (they are Audio/video decoders) naturally do a lot of Multicast traffic. When those devices are online, it floods the VLAN 2017 and we get 99% packet loss on port 3 Crestron server. We had this working fine for the last year, and recently installed MX100's in HA, which required us to reboot things, and since then this issue started. It sounds like I need a layer 3 interface on the MS225 switch, specifically to enable IGMP snooping querier. Does anyone have info on how this would need to be setup? Do I just enter my info for VLAN 2017 in the image below, or is there more than that? Links I have found: 1. This is why I was thinking I need to enable IGMP snooping querier: dm_nvx_network_min_requirements (crestron.com) 2. This talks more about this: Solved: Multicast Basic's - The Meraki Community 3. Found this article specifically about Creston/Meraki issues from a year ago: Crestron DM-NVX Video Distribution - The Meraki Community Thanks,
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Sep 24 2021
10:09 AM
1 Kudo
Cables are all good, this is a brand new switch but we do have a second we can try. I find it strange only the WAP ports are flopping. Meraki does not log in the change log on dashboard when firmware upgrades were completed, so not 100% sure if firmware changed from auto-update but I cannot find an email. Issue is still happening, we are on hold with Meraki now but very frustrating. No way four cables are bad + cable at another customer location all at once. This feels like bad firmware. Meraki does show new firmware upgrades fix an issue with MS390 doing port flapping, but we have MS120.
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Sep 21 2021
7:34 PM
1 Kudo
Hey Meraki Community, Two different customers over last week reporting WIFI issues. We check the WAP and Meraki, devices are not showing they have any issues. We then check the switch ports which the Meraki is connected to and find it flopping on and off. Event logs show STP change. Both clients have MS120 switches, but client one uses MR33 and client two MR46. All devices have been rebooted and firmware up to date. Any else having this issue? Find it strange this just started happening. Meraki wants us to go factory reset all devices and if it still keeps happening they will RMA. What a PITA.
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May 18 2021
9:27 AM
I appreciate your response, but that isn't the direction we are trying to go. I am on with Meraki support but they are also unsure at the moment. The question is, Meraki is saying these 293 MAC addresses are rogue because they were recently seen on LAN. But those clients are not on the client list. My gut says this isn't a security issue but I am not going back to my client with a feeling, I want to give them some facts.
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May 18 2021
9:06 AM
@Inderdeep thank you for the response. What I am struggling to wrap my head around is, why are these showing up under the ROGUE SSID section with the reason "Rogue because recently seen on the LAN"? This reads that 294 devices on our LAN are broadcasting hidden SSIDs. Why not just move all of these SSIDs under the "Other SSIDs"? That is my specific question here, is this a security threat, and if it isn't a security threat, why does Meraki state these are rogue SSIDs because they were recently seen on the LAN?
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May 18 2021
8:53 AM
Hey Meraki Community, I have a feeling there is a simple explanation here but want to ask the gurus. Customer asks me what the 293 hidden SSIDs are showing up under the Rogue. I checked and indeed Meraki states these are recently seen on the LAN. However none of the MAC addresses show up in the Meraki client list. I am calling Meraki support and doing a packet capture now to try and figure out what these are. Any have any idea? I checked other customers and it seems this is somewhat common, and even though we have it set to block rogue SSIDs these are showing up uncontained. Feels like they are mobile phones just doing stuff they probably always do but we never know.
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Apr 22 2021
7:32 AM
3 Kudos
I know for years people have requested an affordable gigabit MX, so this is just another poke at Meraki. Gigabit is becoming a standard and we are seeing new fiber only ISPs offering symmetrical fiber gigabit internet for $250 a month. I am sure you have your reasons, but for your partners who 100% standardize on Meraki it forces us to bring on a different firewall to deliver affordable gigabit speeds to our clients. That brings more complexity into our business, cause now we have to train our technicians how to work two different firewall platforms, setup external monitoring to the non MX networks, and have different troubleshooting guides. Just something to think about, I know this topic comes up a lot but here we are getting another non MX firewall to stay within the budget of a customer while using Meraki switches and WAPs behind it.
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Jan 20 2020
4:02 PM
1 Kudo
Want to let everyone know - putting the MX in passthrough mode was the solution. By going into passthrough mode, I have this setup: WAN1/WAN2 plugs into SITE A MPLS Router MPLS Router plugs into Meraki in passthrough mode Meraki plugs into network switches In this setup, everything works as needed & the MX still does security functions
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