Community Record
391
Posts
575
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63
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May 8 2023
1:09 AM
Hey @ammahend , "Install in foreground" checked will show the installer to the user, is the user ever prompted with the installer? If not, you'll need to check the Meraki Agent log, we should see the download and installation logs in there, it'll also help determine why the app is failing to push.
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May 4 2023
4:36 AM
1 Kudo
Hey @SteMeDi, Inactive means the MG either cannot attach to 5G, or there is not sufficient coverage. If you're in a good coverage area (e.g. a phone nearby is able to get 5G on the same carrier) please open a Support case so we can investigate. We'll likely need DM logging from the MG which can be obtained from the local status page, as this helps us determine what's happening at a radio/modem level.
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Apr 13 2023
8:31 AM
A dormant device as you mentioned means the device hasn't contacted the cloud for over a week, the ping and reboot live tools, therefore, won't work if we have no contact with it. I would advise physically checking if the MV is plugged into the network and if it is powered on, if so, follow our troubleshooting KB: https://documentation.meraki.com/MV/Troubleshooting/Troubleshooting_and_Replacing_a_Faulty_MV
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Apr 13 2023
8:28 AM
3 Kudos
Follow along on this thread for updates: https://community.meraki.com/t5/Meraki-Service-Notices/Security-Center-False-Positive-Alert-April-13th-2023/ba-p/191287
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Apr 13 2023
8:28 AM
Follow along on this thread for updates: https://community.meraki.com/t5/Meraki-Service-Notices/Security-Center-False-Positive-Alert-April-13th-2023/ba-p/191287
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Apr 13 2023
8:27 AM
Follow along on this thread for updates: https://community.meraki.com/t5/Meraki-Service-Notices/Security-Center-False-Positive-Alert-April-13th-2023/ba-p/191287
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Apr 11 2023
4:15 AM
Hello @Martin_Jones, I cannot find a relevant Android Restriction to prevent this, so unfortunately this would be a feature request. You can submit this by clicking "Give your feedback" at the bottom right of any Dashboard page.
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Apr 3 2023
5:16 AM
1 Kudo
Yup, feel free to go ahead and upgrade in one go - the model number doesn't matter as each AP will download and install the firmware independently of each other at the time chosen. Do make sure you do this during a maintenance window if possible to prevent downtime.
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Apr 3 2023
5:11 AM
Receive an alert email/Mobile phone once a motion is detected at specific time (i.e., after midnight). Yes using motion alerts with schedules. Set a custom retention time (i.e., for 150 days). https://documentation.meraki.com/MV/Initial_Configuration/Video_Retention#Setting_a_maximum_retention_time. You can set up to 90 days, note depending on the MV capacity, quality & resolution configured, as well as other settings the actual amount of footage that can be retained with vary. As @alemabrahao mentioned, documentation.meraki.com is the best place to search for these sorts of questions.
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Mar 24 2023
6:30 AM
2 Kudos
Hey @harmankardon, If the LED has become too dim to be easily visible, do open a Support case and they'll be able to help out. LEDs have a finite lifespan and can sometimes dim slightly over time, especially when they're on 24/7.
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Mar 24 2023
6:21 AM
Hey @Desktop_Josh, This rings a bell when it comes to Samsung cellular tablets, we'll need to collect some logs from the device (ADB) to see what's triggering this particular behavior, so I would recommend opening a support case. Cheers, Connor
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Mar 17 2023
6:16 AM
6 Kudos
Hey @ikontakt, there's an internal country of origin tool that your Meraki Account Manager will be able to provide some assistance with. If you don't have an account manager, you can reach out to Sales here: https://meraki.cisco.com/en-uk/form/contact/ Some of our hardware is manufactured in Taiwan (as @alemabrahao's link above hints at too) but this depends on the device model.
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Mar 17 2023
2:53 AM
1 Kudo
That's a question you'll need to ask your chosen provider. Any 'mobile broadband' or 'IOT' SIMs should be fine, but each carrier has its own restrictions/limitations about how their packages can be used. If you're just testing for now, most carriers (especially in UK & Europe) will allow a standard PAYG or Contract SIM to be used in the MG. Similarly, both UK and European carriers typically offer an unlimited data plan, US and other locations may vary.
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Mar 16 2023
9:42 AM
4 Kudos
Hello @cliffatSwift We're aware of some functionality on Dashboard, including claiming devices, are currently facing issues. Our team is investigating and I would advise keeping an eye on https://status.meraki.net/ for further updates.
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Mar 16 2023
8:59 AM
2 Kudos
Hello @Schiller We're aware of some functionality on Dashboard, including claiming devices, are currently facing issues. Our team is investigating and I would advise keeping an eye on https://status.meraki.net/ for further updates.
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Dec 8 2022
5:07 AM
3 Kudos
9/10 times this is a MTU issue, especially if you see the constant challenge & requests. Take a packet capture upstream of the AP and see what packet size you see on the RADIUS requests.
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Nov 7 2022
6:50 AM
2 Kudos
See also https://documentation.meraki.com/Architectures_and_Best_Practices/Cisco_Meraki_Best_Practice_Design/Meraki_Cloud_Sizing_and_Scaling_Considerations_and_Best_Practices#Overview for more info about sizing best practises
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Oct 26 2022
6:29 AM
Hey @Josh3, This will be configured most likely on the Office 365 end, the Exchange Payload has no capacity to define when a user must authenticate. Do note however, that any time you make a change to a profile that contains an ActiveSync payload (even if the change isn't regarding ActiveSync) the profile is re-installed and the user will be prompted to reauthenticate. Therefore it's best to have the ActiveSync payload in its own profile, so that any other changes (such as WiFi, restrictions etc) don't require the user to authenticate.
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Oct 25 2022
4:26 AM
For more info, see: https://www.microsoft.com/en-us/microsoft-365/blog/2022/09/01/microsoft-retires-basic-authentication-in-exchange-online/ https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
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Oct 25 2022
4:22 AM
4 Kudos
Hey Community folks! 👋🏻 With Microsoft recently depreciating Basic Auth for Office 365, those who are using Exchange ActiveSync payloads will likely experience authentication errors if they're not already using modern authentication. A simple fix for this is to enable "Use OAuth for Authentication", this will prompt the user to authenticate using the modern method and allow the user to continue to use the native Mail, Calendar, Contacts, and Notes applications on iOS. You shouldn't need to fill in the Signin URL or Token Request URL fields, as it'll prompt the device to auto-discover, however, if you do need these they can be found on your Office 365 admin console. A small downside of this compared to basic auth, is that the end user must know the username & password of the O365 account they're authenticating, this is a limitation of using modern auth and is not something we can control on the Meraki end. Meraki Support can assist if you have issues installing the payload, but once the payload is installed this is outside the remit of Meraki's control and you should direct authentication questions to Microsoft.
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iOS
Sep 26 2022
8:47 AM
1 Kudo
Unfortunately deleting a device from Dashboard is irreversible. In order to re-enroll the device: BYOD - you should be able to delete the management profile from the device and re-enroll it. DEP/ADE - You'll need to factory reset the device and it'll re-enroll during device setup (you will lose user data if you haven't backed up the device) More info can be found here: https://documentation.meraki.com/SM/Device_Enrollment/Uninstalling_Systems_Manager_and_Removing_Managed_Devices#iOS.2FiPadOS
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Sep 10 2022
4:24 AM
3 Kudos
Hey @vassallon - this should have now been resolved, should you continue to face any issue(s) please reach out to Support.
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Jun 21 2022
10:50 AM
3 Kudos
Hmm that's a new one, assigning a DEP profile will only actually take affect when the device is factory reset. If you haven't already, I'd recommend opening a support ticket for this one, so they can take a closer look. Cheers, Connor
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Mar 8 2022
8:02 AM
1 Kudo
Hi folks, Unfortunately due to limitations with the Android Go platform, devices running the "Go" edition of Android are not supported in Meraki SM. The "Supported Devices KB." is being updated now to reflect this. Kind regards, Connor
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