Meraki SM App not running on Android 14 Devices. Unable to push commands.

[COPC_Caleb_K]

Looked through the forums but couldn't find what I needed. Android 14 removed the option to have apps auto-run. Due to this, majority of our android devices are not connected to the dashboard. You have to physically open the app on androids to make it run and check into the dashboard. 

Is there a setting in Meraki to make sure the app stays running? Or has anyone figured out a way to get past this? We have a user who forgot their passcode, but we are unable to reset the passcode since the commands aren't actually pushing to the phone. 

[PhilipDAth]

I don't know the answer.

Does it by chance run if you reboot the device?

[COPC_Caleb_K]

No. I have to click on the app to make the service run. I see people stated that with Android 13 and 14 they removed the option to auto-run apps. I just see that being an issue because if someone were to lose their phone, you wouldn't even be able to locate it until someone opened the phone and clicked on the app if it were to stop running. 

[BlakeRichardson]

I noticed the same thing, I have a handful of Android devices that have not checked in since they were originally configured, as I'm not to bothered I just ignored it but can see why this is a problem if you are actively managing these clients. 

[ConnorL]

If you haven't already, please ensure you open a Support ticket for this so we can bring it to Engineering's attention. The more detail you can provide the better, this includes the specific built you're running, the manufacturer & model of device(s) impacted etc.