Meraki MX68 reset on RJ45 connect

[Wade_Carroll]

Hello all!

Every time I go to connect an RJ45 my Meraki MX68 cycles through a reset.  I've secured the power connection and the install location is over concrete so I don't think its static electricity related.  I also have a APC battery backup system in place.

The MX68 seems to be a very sensitive device and this is frustrating as it cause other issues with Wifi performance and client connections.

Any advice on how to resolve this would be greatly appreciated!

[jdsilva]

This sounds like one for support. I'd give them a call and get them to take a look. 

You could maybe try a different firmware. What version are you on?

[Wade_Carroll]

Thanks for the reply.  I've opened a case via email but will escalate to a call if needed (things are stable as long as I don't make changes).

This is the firmware:

Up to date

Current version: MX 14.40

[PhilipDAth]

Does it matter what device you are plugging in via RJ45?

If it happens with all devices you probably have a faulty unit.