Unable to access Meraki Go Configuration

[StephenYork]

When I login to the Meraki Go portal via the webpage, I see my network name, but it tells me I have no hardware and of course, I see nothing about my network.  If I try to add my hardware, and then hit the Next, Review Scanned Hardware, it says Error Session Forbidden.  If I try from the mobile phone app (Google), it just spins and gives me nothing.

I do have Internet connectivity on my wired and wireless networks.

I have tried with turning off the WiFi on my phone and just going 5G

I have uninstalled the Meraki Go app on my phone and reinstalled

I knw we are at end of life, but the portal is supposed to be good for a couple more years.... Any guidance would be hugely appreciated as I think my configuration on my GX50 has changed 😕

[StephenYork]

Update: I tried to create a new account using a different email, and when I tried to enter my GX50, it tells me the device is already claimed so I know that Cisco knows I own the device, but for some reason, my Meraki Go account containing my network is F#$^^@%'d up....

[Mloraditch]

As it seems you've tried multiple devices and browsers, if there's not another admin who can remove and re-add your access, I suggest contacting support.

[StephenYork]

I sent them an email - no reply yet so I was hopeful somebody out here might know something to try...

[StephenYork]

Hi folks - here is the update, and some guidance: 😵

1. I still cannot access my network via the web portal, but I can access via the Meraki Go app on my phone - details to follow...  The support engineers I got to work with were unable to duplicate my web portal issue on there end.  They suggested: a probable issue with how the browser is rendering the page. This can occur with stale browser caching and they wanted me to:
   a) flush my cache and history and then try an incognito window on chrome and
   b) try a different browser you normally do not use, such as Firefox. (none of these options worked btw...)
2. If you cannot submit via the portal or the phone app, then your only real chance is to call Enterprise Support and beg for help.  They understand that Meraki Go is going away, and they will connect you after a little groveling to a support engineer, probably via email.  These guys will try and can be very helpful.... Be prepared to be on hold forever since you most likely do not have an Enterprise Account to enter the code and get in the queue.  Be patient, it will be worth it.  Also, Cisco support is world-wide, so you may get somebody assigned from a different time-zone - makes for long delays between emails...
3. I learned that I had a second Meraki Go admin (Wifey Poo) that I had setup as backup, but that account never activated/verified.  Killing that account gave me some access via the phone app.
4. If you did not set up MFA for your account, this will keep you out as well and cause trouble.  Here are three support docs to help you get this going: https://documentation.meraki.com/Go/How_To_Guides/Enabling_Multi-Factor_Authentication_in_Meraki_Go,... https://documentation.meraki.com/Go/How_To_Guides/Reset_Multi-factor_Authentication_for_Go, https://documentation.meraki.com/Go/Features/Meraki_Go_-_Web_Portal. 
5. After I got the phone app to work, I made sure I had backup for my shtuff - good luck to you guys on that.
6. I still can not get the web portal to work - I feel that there is something broken with the backend, but since I have the phone app working, that is what I'm going with...

Have to admit that I have loved (and invested a lot of $$ into) my Meraki Go setup.  Since it is working now, I will let it run until the technology gets too old, or it fails again.  Sadly, I have been doing this for a long time, and I have watched Cisco buy up good competing firms, support/run them for a while, and then do exactly what they are doing now, EOL it and kill the product/firm.  Cisco makes good shtuff, but almost all of us do not need the expense or high end of the commercial shtuff, and supporting that equipment/software is beyond most users as well.  In my past professional life, I installed coast-to-coast networks, designed and supported networks for thousands of users, and spent literally millions on Cisco equipment and software. There is no guarantee that somebody else will be better, live longer, or provide infinite support, but when my home network goes down, my next investment will most likely not be Cisco. 

[EAzevedo]

Hi @StephenYork ,

I'm glad to see tha the issue was partially resolved. About item 6, I feel it was a diff issue that now should also be resolved.

Can you please confirm if you are still failing to "get the web portal to work"?

If it is back to working, I will mark your response as solution.

Thank you very much for your support and patience on this matter.

[jayllnyc]

Hello @EAzevedo - how can it be a solution if there's a bunch of us still experiencing the same problem, and as graceful as @StephenYork has been, there really isn't a solution outlined or steps we can take to get this resolved other than reaching out to support.

[EAzevedo]

Hi @jayllnyc,

As you can note, this post has several very similar scenarios, but they aren't quite the same.

Some users can't access the portal, some users can but can't add new devices. You mentioned one of your SSIDs were working and another were down. Both scenarios causing big impact to both operations, but not quite the same behaviour.

My goal was to reply OP's posted, where he informed that he was "Unable to access Meraki Go Configuration", and based on his replies and what I got it from the development team, this should be back working/solved.

If you are still experiencing any issues, I apologise for that, and I kindly ask you to continue to work with your assigned Engineer through the case you mentioned you managed to get it open (thank you very much for that).

Thank you for your understanding. 

[jayllnyc]

@EAzevedo Respectfully, and appreciating you for being here to begin with, but these are the same issues at different stages. How do I know? Because we've experienced the same thing. @StephenYork was able to finally access via the web portal, but now can do so through the app. But prior to that, he couldn't access and had the same symptoms on both platforms.

I mentioned SSIDs because that's what prompted me to try to access the device, not because that's the issue that I came here to troubleshoot. I found this thread because of the inability to access the management portal via web or the app, and getting the same errors that everyone is getting on here.  Even after over an hour on the phone explaining the issue to an Engineer over the weekend, someone on the Meraki Go support team suggested I try hard resetting the device after suggesting basic troubleshooting techniques that I had already tried. I'm not sure where the level of miscommunication is coming from, or why the Meraki Go team was taking so long to identify the issue with their system, but finally, today it sounded like a Scott Hyatt was working with the dev team to fix the issues we're all experiencing, which again, are rooted from the same problem. 

[EAzevedo]

Fair enough @jayllnyc, and thank you for sharing that.

I believe part of these challenges came from Meraki Go support hours. Considering your message that you spoke with someone throughout the weekend, that was a Support Engineer from our Enterprise solution going above and beyond trying to help you.

I trust Scott Hyatt will be able to provide more accurate and tailored information regarding your case.

Thank you!

[alemabrahao]

In this case, only Meraki support will be able to help you. What I suggest is that you contact them by phone.

[Vladas]

I experience exactly the same problem.

And I cannot contact support from the portal nor from the app. It just hangs waiting.

No other ways are listed here:
https://documentation.meraki.com/Go/Meraki_Go_-_Support

What I am supposed to do now? Any advice?

[StephenYork]

Please see my response/update.  Good luck!

[Compdsbm]

I’m having this issue: when I sign into the Meraki Go mobile app or via my computer, all of my hardware, networks, and even the company name are gone. I can’t update anything — the dashboard either hangs, signs me out, or throws an error.

Trying to open a support case through the app or web portal doesn’t work either; nothing submits. I know Meraki Go doesn’t have a direct support line, but I decided to try calling Cisco Meraki Enterprise Support anyway.

They confirmed they don’t have access to Meraki Go systems, but the support rep put me on hold to check with his manager on how best to assist.

EDIT
Meraki Enterprise Support created a case on my behalf and took my email address. I received a confirmation email with a case number. After I confirmed the case number with the support team over the phone, they said they would transfer my case to the correct Meraki Go support team.

EDIT 2
After work I tried to access the Meraki Go dashboard URL from my personal computer, and everything was there — as if nothing had ever happened. However, when I logged out and logged back in, the issue immediately returned. This suggests that something in a recent update to the app or backend may have broken account persistence, since the environment disappears again after reauthentication.

[jayllnyc]

I'm having the same issue. I'm hoping it's their system, and it'll be back up at some point. I'll try to submit a ticket as well.

***Update***

I managed to get a hold of enterprise support, and they were extremely helpful. They opened a ticket for me and verified through their dashboard that the device was up and working as it should be. Unfortunately, the Meraki-Go support team only works M-F, so I'll have to wait until next week to hopefully get support. It sounds like it may be maintenance or an issue with the web app itself, as the support rep was able to see it through the dashboard, which we don't have access to since it's a Meraki Go product.

[ArthurGray]

I am also having the same issue.  It's starting to look like a bigger issue to me.  I am having an issue with one of my SSID's and can't even troubleshoot it.

[jayllnyc]

I experienced the same thing. One of my SSIDs worked fine, and the other was down. I found the issue with the web app when trying to go in to troubleshoot the connectivity issue. It's likely something on their end. 

The other network did eventually start working again. 

Note: if you go to the appliance's IP address (ip.address/#connection), it should show you that it's connected, etc. But you won't be able to manage it at all from there. The login to the device is the SN btw, I had to find out from the support rep.

[jayllnyc]

Hi StephenYork, I received your update from this morning via email, but don't see it here. Anyhow, how did you get the mobile app to work? I've tried different browsers, incognito, different devices, and different networks, and the web app or mobile app doesn't work for me. 

Did support do something to troubleshoot and get your app working? It's hard to believe they can't replicate when it's their system, smh. 

Also, in case anyone has recommendations, what would be a good replacement firewall for home/office? I hear we have until 2027 with the Meraki Go, but who knows given these issues.

[CarolineS]

Hi @jayllnyc - community moderator here. Looks like StephenYork’s post got caught by our sometimes-over-zealous spam detector. I have released it from the spam queue so now it’s showing up! Sorry about that!

[StephenYork]

Thank you Caroline!

[ArthurGray]

No matter what I try, I keep getting a lot of errors like "Network error trying to fetch information".  The QR code is blank of information and when I try to get the manual information it is also blank to setup MFA.  This is definitely an issue on there end causing this problem.

[jayllnyc]

I'd call them if you haven't already. Their support team was able to set up a ticket for me at least so that it can be addressed when they are back in office during the week.

[StephenYork]

I think it was worthwhile to call as well.  I cannot vouch, but I am pretty sure they twiddled with something in the back side.  As I said, my web portal is still down, despite the techs stating they had no issues on their side....

[StephenYork]

The QR code was an issue for me as well.  I don't 100% remember how I got the authenticator to work, but I seem to remember that I manually entered something into the entry box to get it to link to the Meraki system.  Sorry I am so vague here...

[ArnimS]

I have the same issue…

 No hardware anymore.

Have a test setup with Unifi in my office, will switch now next week away from this dead horse

[ArthurGray]

I have been looking at both TP-Link Omada or Aruba Instant On.  I want a cloud based system like Meraki and it doesn't seem like that is how Unifi is setup.  You either need a local machine to run the controller or a Cloud Key.  I am leaning towards the Aruba Instant On.  Have you had any experience with those?

[StephenYork]

I do not have experience with those systems, and like you, I want cloud based mgmt.  

[ArnimS]

Hi Stephen,

we are using Meraki network solutions since more than 10 years and are very happy with the solution and service.

So I am very disappointed to hear, that Meraki Go solutions are being deprecated soon. I am using Meraki Go for my private network.

Now I evaluated the competitors solution. make your own mind about this. However, I expect to got at least an offer for migration from Meraki Go to Meraki, but seems that Cisco thinks they can not make any money on this…

Wrong decision: I invested now 2k for new equipment for home use plus subscription for enhanced security.

I would never expect to say bye to Cisco/Meraki/Go, but I must say, I am more than pissed on they politics.

[CGe0h]

2000% 

[alemabrahao]

Meraki Go End-of-Life (EOL) dates

Meraki Go is committed to communicating important milestones throughout the EOL period, for example:

• End-of-Sale (EOS) date: The last date to order the product through Meraki Go point-of-sale outlets. After this date, the product is no longer available for sale via any channel.
• End-of-Support (EOST) date: The last date a product will be affirmatively supported by Meraki.

End-of-Sale milestones

• End-of-Sale date: April 29, 2025 or until Meraki Go devices are sold out, whichever is sooner. Individual resellers may continue to sell Meraki Go products for a period of time after the End-of-Sale date.
• End-of-Support date: July 30, 2027 or sooner. Find your warranty coverage period here. Please also refer to our Product End-of-Life (EOL) Policies documentations article.

 

Meraki Go End-of-Sale FAQs

 

Can I still purchase Meraki Go devices?

Meraki Go devices are still available on Amazon and through our Meraki Go partners in limited quantities.

 

Will my Meraki Go devices stop working?

Your Meraki Go devices are cloud-managed (with no licensing required) and will continue working indefinitely. You can continue to manage your Meraki Go networks through the Meraki Go mobile app and web portal.

Note: The Meraki Go web portal will only be available until July 30, 2027. 

 

Will anything change for getting support?

Our warranty coverage period and End-of-Support Date policies remain the same. Meraki Go support options are documented at https://documentation.meraki.com/Go/Meraki_Go_-_Support. You can also refer to our Product End-of-Life (EOL) Policies documentations article.

 

When will Meraki Go devices stop being supported?

Your Meraki Go devices will still be supported for the warranty period - until July 30, 2027 or sooner, based on your warranty coverage. Meraki Go warranty information is at https://www.meraki-go.com/legal/.

 

How can I grow my current Meraki Go network?

Meraki Go devices are still available on Amazon or through our Meraki Go partners in limited quantities.

 

Which Cisco Meraki devices are recommended as alternatives?

As a reminder, Meraki Go devices will continue to work indefinitely and can continue to be managed from the Meraki Go mobile app.

For enhanced network management options and richer features as you grow, we recommend transitioning to the Cisco Meraki platform e.g. advanced firewall features, more granular network controls, deeper analytics, a more expansive portfolio including cameras, sensors, endpoint management, APIs etc.

We recommend the following options for transitioning your current Meraki Go devices to Cisco Meraki devices.

 

1. Wireless Access Points

Meraki Go	Recommended Cisco Meraki Replacement
GR10 / GR12	MR28
GR60 / GR62	MR78

 

2. Firewalls & SD-WAN

Meraki Go	Recommended Cisco Meraki Replacement
GX20	MX67
GX50	MX67 / MX75

 

3. Switching

Meraki Go	Recommended Cisco Meraki or Cisco Business (CBS) Replacement
GS110	Cisco Business Switching family e.g. CBS220
GS110 (managed)	MS130  (alternatively CBS250 or CBS350)

Note: Cisco Meraki devices are managed separately from Meraki Go devices. Cisco Meraki devices are managed via the Meraki dashboard, and require software licensing to be operable.

 

Where can I find a reseller for Cisco Meraki products?

Use our Cisco Partner Locator to find a Cisco Meraki certified partner you can purchase Meraki devices from.

You can also reach out to the Cisco Meraki Sales team to start a free product trial on any Meraki products. Contact the Meraki team here.

To try out the Meraki dashboard, you can get a free demo here.

https://community.meraki.com/t5/Meraki-Go/Meraki-Go-End-of-Sale-April-2025/m-p/233755

[StephenYork]

Thanx for reposting what was given in a different forum thread.  However, unless you are an enterprise or larger network customer, these options are just too much (cost and complexity).  IMO, most Meraki Go customers have smaller networks, less requirements than the big networks, but they want the big network features with the ease of the cloud management.  My old job w/ large enterprise networks always used the Meraki series APs with Cisco routing and switching - very capable, very good, very reliable, and always supported. 

Best of luck to everybody!     

[CGe0h]

@StephenYork 

Hi.

Meraki is an very great solution for professionals/enterprises, hardware and software, Meraki Dahsboard (Cloud) is amazing, and their Support is usually pretty good.

BUT... Meraki-GO was probably a good idea and offer for Small businesses and Home/Consumers, but their products have always been a disaster !!! It is a shame.

[CGe0h]

Thank you for your reply and info but..... "You can continue to manage your Meraki Go networks through the Meraki Go mobile app and web portal." : WRONG : It looks like a lot is us can not access anymore their Home network and configuration these last days and weeks, even locally using the App or local address.

Please could you assist ? Thank you

[JessicaA]

If the issue is still occurring, we definitely suggest reaching out to Meraki Support and having a case created to further troubleshoot the issue. Meraki Enterprise support is available 24/7 via phone and email. They can forward your case to the Meraki Go team, that is available Monday through Friday from 7 am to 4 pm CST. 

[jayllnyc]

A ticket won't necessarily help. A support agent told me minutes ago that I should try doing a hard reset on the device. I had to call again and am speaking with someone directly. This shouldn't be this difficult.

[Compdsbm]

Did the Hard reset help?

I got a response on the ticket I opened but it was not helpful and I've not heard back since I replied 5ish hours ago.

"Thank you for contacting Meraki Go Support!

In order to receive assistance, please provide a link to the device in question and provide a description of the issue you are having"

[jayllnyc]

I didn't do it. It's not a device issue as the device is online and working and they can confirm it via their dashboard. The issue is with their app and web page. Apparently a Scott Hyatt is owning the case and he is working with the dev team to fix the issue is that last update on my ticket.

[Compdsbm]

yep I figured it was the app / portal good to know either-way. thanks for the share.

[jayllnyc]

No problem. 

[jayllnyc]

Update:

Scott Hyatt, Meraki Go Support, reached out this morning asking for my iOS version and firmware version, and asked me to test the Meraki Go App again. Access via the Meraki Go App is now working again. Access via the website is still not working. I'll keep you guys posted.

I recommend if/when you create a ticket, maybe ask the support rep if they can connect with Scott Hyatt for a faster fix, hopefully.

[ArthurGray]

Update:

After @jayllnyc posted his update, I checked my app and the website and everything is working again.  So they have definitely made some changes on the back-end.

[jayllnyc · Accepted solution]

Update: I now have mobile app and web access as well! Finally, a true fix!