Please call Meraki Enterprise support if you are unable to create a case using the link provided by PhillipDAth. They can create a ticket for you and forward it to the Meraki Go team. Meraki Enterprise support is available 24/7. Meraki Go support will reply when they are available, Monday through Friday from 7 am to 4 pm CST.  ... View more

If the issue is still occurring, we definitely suggest reaching out to Meraki Support and having a case created to further troubleshoot the issue. Meraki Enterprise support is available 24/7 via phone and email. They can forward your case to the Meraki Go team, that is available Monday through Friday from 7 am to 4 pm CST.  ... View more

Thank you for reaching out with your question regarding the support for RADSEC on Meraki switches MS250 and MS390. This community board is specifically for Meraki Go products. For detailed and accurate information about Meraki switches, including the MS250 and MS390, I recommend directing your question to the Cisco Meraki Community board. The experts there will be able to provide you with the most relevant and precise information. Thank you, .ılı.ılı. Jessica Ardelean Meraki Go Technical Support ... View more

Thank you for reaching out. To assist you better, could you please let us know which version of the Meraki Go application you are currently using? Additionally, if you haven't already tried this, could you delete the app from your device and then download and install it again from the app store? After reinstalling, please check if the issue persists. Thank you, .ılı.ılı. Jessica Ardelean Meraki Go Technical Support ... View more