yep I figured it was the app / portal good to know either-way. thanks for the share. ... View more

Did you have to Hard Reset anything or did it just come back on its own? I've got a support ticket is and it's been 3 days now with no access to my hardware. ... View more

Did the Hard reset help?   I got a response on the ticket I opened but it was not helpful and I've not heard back since I replied 5ish hours ago.   "Thank you for contacting Meraki Go Support! In order to receive assistance, please provide a link to the device in question and provide a description of the issue you are having" ... View more

I’m having this issue: when I sign into the Meraki Go mobile app or via my computer, all of my hardware, networks, and even the company name are gone. I can’t update anything — the dashboard either hangs, signs me out, or throws an error. Trying to open a support case through the app or web portal doesn’t work either; nothing submits. I know Meraki Go doesn’t have a direct support line, but I decided to try calling Cisco Meraki Enterprise Support anyway. They confirmed they don’t have access to Meraki Go systems, but the support rep put me on hold to check with his manager on how best to assist.   EDIT Meraki Enterprise Support created a case on my behalf and took my email address. I received a confirmation email with a case number. After I confirmed the case number with the support team over the phone, they said they would transfer my case to the correct Meraki Go support team.   EDIT 2 After work I tried to access the Meraki Go dashboard URL from my personal computer, and everything was there — as if nothing had ever happened. However, when I logged out and logged back in, the issue immediately returned. This suggests that something in a recent update to the app or backend may have broken account persistence, since the environment disappears again after reauthentication. ... View more