About BrandonS

BrandonS

Here is some info about the enhanced service levels. I am a reseller and have never sold these yet, but I can see how some customers may want them: https://meraki.cisco.com/lib/pdf/meraki_now_solution_guide.pdf

BrandonS

MR Enterprise license is required to operate the MR and includes 24/7 phone support and NBD hardware replacement. You don't need additional services, but they are available if you want better response time and hardware turnaround.

BrandonS

a) LIC-MS425-32-10YR b) LIC- MS350-24P- 10YR c) LIC- MS350-48FP- 10YR Let me know if you want a price too :)

BrandonS

I decided to try it out and got it working. Where are you having trouble? My biggest issue was messing with Windows firewall to allow connection to the installed collector.

BrandonS

That's true about limited alerts. Assuming you have the license and IPS/IDS and AMP enabled you can send security events to your own syslog server or a cloud one like papertrailapp.com. That is what I do- From there you can trigger email, SMS alerts or hook into Slack, Glip, etc.

BrandonS

You probably don't have the security license or if you do, didn't enable it. Try that and check again.

BrandonS

@IanH wrote: Thanks, is that a Screen Shot from a live MR74 Online Configuration Portal? It is. I just installed my first ones yesterday and realized I needed 2x ANT-27 for both bands.

BrandonS

I am pretty certain it will work. You may want an ANT-21 to pair with it though. The MR74 has two pairs of antenna connections, one for 2.4 and on for 5GHz. Here is from an MR74 screen:

BrandonS

Makes sense, thanks. I'll just put the radio on the same pole below the antenna.

BrandonS

I am installing two MR74s and I only ordered two ANT-27s. I plan to get two more ANT-27 so I can point coverage for both bands from the top of a two story building out across an open outdoor area. My question is about mounting the MR74 itself. Should I bother facing it out toward the desired coverage area or just worry about the antennas? Thanks in advance.

BrandonS

I hate to say it, but you will be better off getting pair of bridge radios like Engenius or Ubiquiti, etc. They can be had for as low as $100USD a pair and will operate like a true bridge. then you could move the MR74's inside for more coverage.

BrandonS

I don't imagine any specific problem with this. I have setup plenty of MX's on default Comcast, at&t, etc. modems where the WAN picks up a private IP. Things like auto VPN should work fine. It is always possible you may come across an issue due to not knowing what the modem is doing like blocking certain services or ports I suppose.

BrandonS

Did you type VLAN 1 when you entered static IP? You want to leave that blank if you intend to have management on your native VLAN.

BrandonS

I think your issue sounds like it could be related to UDP timeout which you cannot change on the Meraki. You could try changing the timeout on your Avaya system to be longer though. Too much jitter would more likely cause poor audio quality, but not phones re-registering like you describe.

BrandonS

The problem could be the UDP timeout on Meraki (that you cannot change) You should be able to adjust the timer on your Avaya gear to be longer though to try to resolve this.

BrandonS

@RichardC1 wrote: What can we do to fix this without having to completely renew the licence and configure under another portal account? In case you have trouble getting the necessary documents I don't think this option will work because even if you created a new organization and purchased licenses you would not be able claim the devices that are attached to the current account.

BrandonS

@BlakeRichardson wrote: Your account manager will also be shown if you go to Help>Get Help and scroll right to the bottom of the page. It will include their name, email and a contact number for them. This is a bit easier than my method :)

BrandonS · ‎09-19-2018

@GavinMcMenemy wrote: I have a meraki account manager? I guess I should look into that. If you go to Organization > License Info then click add another license and then click contact Meraki sales it will show your assigned sales/account manager and their contact info.

BrandonS · ‎09-19-2018

Whoa! Something like that happened to me once. No storm though. A dead tree just came tumbling down and fell across the road right in front of me. It looks like no one got hurt and they were very lucky.

BrandonS · ‎09-19-2018

Are you testing from outside your network? I wonder if the reason the iPads and iPhones worked is that you were able to test with cellular data and your MacBook is on the internal network?

BrandonS · ‎09-19-2018

Are there many videos you want to whitelist? Would it be possible to download them and host them somewhere else that you have more control of? I also wonder if Cisco Umbrella or similar might help accomplish this.

BrandonS · ‎09-18-2018

I can't see your screenshot, BTW. It is also possible that there is a real cable error and a phone could still work.

BrandonS · ‎09-18-2018

I wouldn't give too much weight to the cable tests from the switches. They are a good starting point, but I have seen questionable or incorrect results compared to a real cable tester (i.e. Fluke).

BrandonS · ‎09-18-2018

I'll chime in to say that I have been happy with support on the whole. I manage dozens of organizations and have put in probably ~100 tickets over the years. I would say more than 90% have been handled to my expectation or beyond. That said, definitely call in for urgent issues and don't be afraid to ask for someone else or to escalate when you feel it is necessary. I have probably been pretty lucky and not encountered any real serious bugs or issues, but I still give Meraki support very high marks overall.

BrandonS · ‎09-18-2018

The issue of having mixed APs? If you do this I would go in understanding that you may have some issues managing them well or at least try to place them where they cannot overlap each other. Also, I think an MR16 is a bit underpowered and older tech to properly handle a classroom of ~30 modern devices.

BrandonS

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