MV22 Blinking Red, Offline

[EJN]

I have a camera that went offline all of a sudden and now it's blinking red. I tried the following:

1) Reboot on camera

2) Different port on switch

3) Reset button on camera

From the moment I power on the camera it starts blinking red. The camera is also very high temperature.

I submitted a case to support, but wanted to ask here as well.

Thanks,

Esteban

MS gnome and MV gnome were here — they've been safely returned home!

[NolanHerring]

Ironically I can't seem to locate anything documentation wise that would indicate what a 'red LED' means for the camera lol. I would imagine its bricked.

Have you tried removing it from the network and re-adding it?

Also, if its connected to a Meraki switch, run a quick packet capture, or mirror another port and capture it on your computer to see if its sending any data at all.

[NolanHerring]

Just occurred to me, maybe the red you see is actually 'amber'

Solid Amber - MV has an issue and may need replacement.

https://documentation.meraki.com/MV/Physical_Installation/MV22_Installation_Guide

Support is your best option at this point if that is the case, and they will easily RMA it for you.

[EJN]

It's not solid. It's blinking amber / red. Fast blink and very high temp (uncomfortable to hold). Got update from support and they are doing RMA. I wonder what the cause is, but not going to worry about it unless it happens again.

[BlakeRichardson]

Self destruct mode?, maybe is saw something it wishes it hadn't......

[MarcP]

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@BlakeRichardson wrote:

Self destruct mode?, maybe is saw something it wishes it hadn't......

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Solution

[GeorgeB]

Where and how was the camera deployed?

[EJN]

Interior, school building, PoE cable from camera to switch. I have about 20 cameras connected to the switch.

Upon cable connection/run, I connected camera and let it go through boot-up sequence, firmware update, SSD formatting, etc. It was working fine for a number of weeks, until this incident. I think the trigger was a power cycle on the switch (switch went off/on).

[EJN · Accepted solution]

Support did an RMA and replacement camera arrives this week. Will send damaged camera back to Meraki.