About GeorgeB

GeorgeB

Huge fan of VHB, amazing technology.

GeorgeB

This may not be one of those flashy features touting "AI" but it is so, so, useful. Excited to see how much time it is going to save MV users.

GeorgeB · ‎05-26-2020

GeorgeB · ‎05-11-2020

This looks great! Going to check this out.

GeorgeB · ‎04-13-2020

Correction to the above, only 2nd generation MV cameras (those with a model number ending with a 2) support RTSP. RTSP is not supported on MV21.

GeorgeB · ‎04-03-2020

Thanks, the team have been cranking away.

GeorgeB · ‎04-03-2020

All MV cameras (other than the MV21 & 71) have BLE radios. The functionality for this has not yet been released, but will become available in the coming months.

GeorgeB · ‎03-02-2020

For at least the MV team, we read every single wish, every single day. One pro tip on wishing, please say "why" you're wishing. So many of our internal wish conversations start "Why do they want this, or what are they trying to do?"

GeorgeB · ‎02-20-2020

This sounds unusually long for the size of link you have said you have. Please raise a support case to get it investigated.

GeorgeB · ‎02-06-2020

MV cameras will feel hotter than any other camera you will have previously used due to the computational power in each camera. However, the cameras are designed to run like this, and they have a special heat dissipating metal exoskeleton inside the case which goes around the bottom, sides, and top of the PCB. This is why it feels warm as the heat management is doing its job of moving the heat out of the CPU and other components. The mounting plate locks into this metal exoskeleton and helps dissipate the heat out of the camera body into the surface it is mounted to.

GeorgeB · ‎02-05-2020

When you say too hot, how are you quantifying too hot? Cameras get warm to the touch under normal operating conditions. Additionally, what is the ambient air temperature? How do you have the camera mounted? The cameras must have their mounting plate installed for effective thermal dissipation.

GeorgeB · ‎01-21-2020

What recording quality is the camera using and what is the upload bandwidth of your WAN link?

GeorgeB · ‎01-14-2020

@PhilipDAth :_(

GeorgeB · ‎01-09-2020

If you have motion based retention enabled, exporting video will only include the motion events. The final file concatenates the events and puts title cards between the video segments with the date and time each event starts. For example if you select an export which covers an 8 hour time span, but there is only 1 hour of activity in it, your export file will be one hour long.

GeorgeB · ‎01-06-2020

In this case I would recommend raising a support case to investigate what is going on in more detail.

GeorgeB · ‎01-06-2020

As an FYI I had to remove a reluctant MV71 without the correct security driver. I can tell you it takes a load of effort to get that thing down. Needless to say this took a while, made a load of noise, and required using an angle grinder on a ladder. Something most criminals are unlikely to bother with.

GeorgeB · ‎01-06-2020

Sorry to hear this happened to you @WelbecSecurity Please keep the cameras in the dashboard and don't remove the serial numbers. This means if they ever come back online you can access the recording remotely. The MV71 or MV72 cameras are the Meraki cameras designed to resist significant attacks through their IK10 and IK10+ ratings. The MV21 is not as resilient to attack due to it's lighter weight construction that allows for it to be mounted to ceiling tiles and other areas where weight can be an issue. I recommend you raise a support case with Shaw and ask them to escalate it to Meraki for my attention (George Bentinck). I will see what we can do to help you get back up and running again.

GeorgeB · ‎01-03-2020

@PhilipDAth the support person you spoke to should not have given you this feedback. Please re-raise the case and ask for them to investigate it. If you run into issues ask for it to be escalated.

GeorgeB · ‎01-03-2020

MV 4.0 contains significant under the hood changes that we have been working on for the last 12+ months. This means this firmware contains many tweaks, updates, and fixes which improve camera functionality. Due to this scope, it is also the reason why it is not possible to downgrade from this firmware. It is highly recommended all customers move to this firmware, and new cameras will be shipping with this firmware.

GeorgeB · ‎01-03-2020

You are most likely exceeding the PoE delivery capacity of the switch port which is cutting power to the camera. Without the heater the camera will draw <15.4W for normal operation (same as the MV22). With the heater on it will draw more than 15.4W (PoE) and if the IR LEDs are also active it can draw up to the maximum 25.5W as stated in the datasheet, which requires PoE+.

GeorgeB · ‎01-03-2020

This sounds strange. Please can you re-open or re-raise the ticket with support and send them a picture of the issue? Then ask them to forward it to me (George Bentinck) and I will take a look.

GeorgeB · ‎09-06-2019

Where and how was the camera deployed?

GeorgeB · ‎08-09-2019

The Instant Export button is just amazing. Complete game changer in how quickly you can now export video.

GeorgeB · ‎07-23-2019

Parking my MX-5 🙂

GeorgeB · ‎07-15-2019

Additional controls to help with the increased sensitivity of the new Motion Search 2.0 algorithm are on the way. All outdoor cameras are susceptible to insects trigger false alerts due to the infra red illuminators making them appear very bright to the camera when they fly close to the lens. External or ancillary IR illuminators completely resolve this issue and are recommended in environments where there are lots of flying insects.

GeorgeB

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