We recently released firmware MX 14.56, MX 15.43 and MX 16.8 for our MX devices. These new firmware versions include important changes required for MX to AMP and Threat Grid communications.
To ensure MX’s AMP and Threat Grid services continue to operate properly, please upgrade to one of the below firmware versions or higher:
Prior to the below dates:
AMP and Threat Grid enabled MX devices will need to be upgraded prior to Oct 1, 2021.
AMP-only MX devices will need to be upgraded prior to Dec 1, 2021.
If AMP enabled MX devices are not upgraded prior to the above mentioned dates, AMP will fail to connect to AMP Cloud and result in a fail closed behavior. This will cause all AMP inspected file downloads to be blocked unless AMP is manually disabled.
At the time of this post, MX 14.56 and MX 15.43 are both Stable Release Candidates. On our Firmware Upgrades page, Dashboard will only display MX 15.43 as the Stable Release Candidate available for upgrade. MX 14.56 RC is intended for our legacy devices (Z1, MX 60/W, MX 80, and MX 90), which cannot upgrade to any newer major release versions beyond MX 14.X. When upgrading to newer major release versions for the legacy devices, Dashboard will automatically adjust to the latest supported firmware for these devices (MX 14.56 RC in this case). For more information regarding MX firmware restrictions, please see here.
We advise all customers that use these features to upgrade to one of these recommended versions as soon as possible. We understand that some production network environments have a requirement to only run the latest Stable firmware version. We are anticipating to promote MX 14.56 RC and MX 15.43 RC to the latest Stable firmware versions as we progress in our regular firmware release process. The target time for the Stable Release Candidates to become the latest Stable firmware versions is between the August and September 2021 timeframe.
If it is in your operational policy to test and qualify new firmware versions prior to actual migration, we encourage you to please take the time now to qualify MX 14.56 RC and MX 15.43 RC in your environments and migrate when possible.
For future reference, these required firmware versions and dates are also posted in our AMP and Threat Grid documentations.
Emails are being sent to end users that leverage these services. These emails will come in multiple rounds. Since the Threat Grid timeline is earlier than AMP, Threat Grid users will receive these emails first. Emails to our AMP users will follow shortly.
Our Account Team is also reaching out to our partners to bring awareness to the required upgrade.
Please let me know if you have any additional questions.