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andychew · ‎Nov 22 2021

Hello Meraki Community, We want to provide yet another update regarding MX's AMP firmware requirement. For AMP, the original required firmware upgrade date has been extended from Dec 1, 2021 to second half of 2022. As timelines approach the later half of 2022, a more concrete date will be shared. To keep all dates and requirements within one post, the original post has been amended to reflect this recent update. Thank you.

andychew · ‎Sep 29 2021

Hello Meraki Community, We want to provide another quick update regarding MX's Threat Grid firmware requirement. For Threat Grid, the original required firmware upgrade date has been extended from Oct 1, 2021 to Sept 2022. As of today, the required AMP firmware upgrade date remains as Dec 1, 2021. To keep all dates and requirements within one post, the original post has been amended to reflect this recent update. Thank you.

andychew · ‎Sep 1 2021

Hello Meraki Community, We want to provide a quick update regarding our recent firmware releases relative to AMP and Threat Grid . We recently released firmware MX 15.44 Stable Release Candidate to replace MX 15.43 Stable Release Candidate. MX 15.44 includes additional updates unrelated to AMP and Threat Grid. To view the exact updates, please see here for instructions to view the firmware change log. We understand that some production network environments have a requirement to only run the latest Stable firmware version. To provide MX networks that currently leverage Threat Grid with the necessary changes in the latest Stable firmware version prior to Oct 1, 2021, we also recently released MX 15.42.3 to include the Threat Grid only update as our latest Stable firmware. If the MX device upgrades to MX 15.42.3 latest Stable with the Threat Grid only update, please follow the below two step process prior to the mentioned dates: Upgrade to MX 15.42.3 prior to Oct 1, 2021. Upgrade to MX 15.43 and up or MX 16.7 and up prior to Dec 1, 2021. This is because Threat Grid relies on AMP. In the coming days, we will send email notifications to all AMP and Threat Grid customers that have not transitioned to the appropriate firmware versions. To keep all dates and requirements within one post, the original post has been amended to reflect this update. Thank you.

andychew · ‎Jul 8 2021

Hi @DarrenOC , Great question. Emails are being sent to end users that leverage these services. These emails will come in multiple rounds. Since the Threat Grid timeline is earlier than AMP, Threat Grid users will receive these emails first. Emails to our AMP users will follow shortly. Our Account Team is also reaching out to our partners to bring awareness to the required upgrade. Please let me know if you have any additional questions. Thank you.

andychew · ‎Jul 8 2021

Hello Meraki Community, We released firmware MX 14.56, MX 15.43 and MX 16.7 for our MX devices. These new firmware versions include important changes required for MX to AMP and Threat Grid communications. To ensure MX’s AMP and Threat Grid services continue to operate properly, please upgrade to one of the below firmware versions or higher: MX 14.56 MX 15.43 MX 16.7 Prior to the below dates: AMP enabled MX devices will need to be upgraded prior to the second half of 2022. As timelines approach the later half of 2022, a more concrete date will be shared. Threat Grid enabled MX devices will need to be upgraded prior to Sept 2022. If AMP enabled MX devices are not upgraded prior to the above mentioned dates, AMP will fail to connect to AMP Cloud and result in a fail closed behavior. This will cause all AMP inspected file downloads to be blocked unless AMP is manually disabled. At the time of this note, Dashboard firmware page will only display MX 15.44 as the latest Stable Release available for upgrade. MX 14.56 is intended for our legacy devices (Z1, MX 60/W, MX 80, and MX 90), which cannot upgrade to any newer major release versions beyond MX 14.X. When upgrading to newer major release versions for the legacy devices, Dashboard will automatically adjust to the latest supported firmware for these devices (MX 14.56 in this case). For more information regarding MX firmware restrictions, please see here. We advise all customers that use these features to upgrade to one of these recommended versions as soon as possible. If it is in your operational policy to test and qualify new firmware versions prior to actual migration, we encourage you to please take the time now to qualify MX 14.56 and MX 15.44 and up in your environments and migrate when possible. For future reference, these required firmware versions and dates are also posted in our AMP and Threat Grid documentations. Thank you.

andychew · ‎Apr 30 2021

Hi Luke, I want to apologize again that this issue has caused you inconvenience. I had a chance to connect with our Support and Development Teams. The issue that you experienced could have been a result of two independent conditions: 1. With Network Objects enabled, the issue can occur when sequential steps were taken during L3 Firewall Rule configuration. 2. Unrelated changes (L7 or Forwarding Rules) on the Firewall page. Our Development Team has deployed fixes for both of the conditions above. You should not expect to experience the issue again. If you do, please immediately reach out to Support. We'll be able to appropriately triage the case. We also see that you have already added back your lost firewall rules onto Dashboard. Please let me know if you have any additional concerns. Thank you.

andychew · ‎Apr 28 2021

Hi Luke, Sorry for this inconvenience. I'm Andy, Technical Marketing Engineer part of the MX Product Team. I would like to further investigate this for you. I'll reach out to you via direct message. If you don't mind, please share with me this Support Case Number. Thank you.

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Re: MX AMP & Threat Grid Updates

Re: MX AMP & Threat Grid Updates

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Re: MX AMP & Threat Grid Updates

MX AMP & Threat Grid Updates

Re: All firewall rules disappeared

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Re: All firewall rules disappeared

MX AMP & Threat Grid Updates

Re: All firewall rules disappeared

Re: MX AMP & Threat Grid Updates

Re: MX AMP & Threat Grid Updates

Re: MX AMP & Threat Grid Updates