Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot Update App

New here

Cannot Update App

Hi Folks!


I have a 27" iMac on Systems Manager.  Deployed MS Office via VPP and the Systems manager dashboard.  Now that the Apps need updates, the AppStore keeps saying "Cannot Update App Microsoft Word cannot be updated because it was refunded or purchased with a different Apple ID". I've tried all possible Apple IDs that I think might work but it won't update.  Is there a way to update the Apps from SM dashboard?  I don't see anything under Actions in the Apps list on the dashboard.  For the iPads, you have the Update button under actions in the Apps list.  Have you guys ran into this?

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.