Introducing AI Assisted Case Creation directly within the Meraki AI Assistant! Now, when you encounter a technical issue, your AI Assistant can do more than just answer questions – it can help you initiate support cases with unprecedented ease and speed.
Engage with the AI Assistant as you normally would to ask questions, troubleshoot, or automate tasks. If the problem requires the expertise of a Meraki support engineer, simply prompt the AI Assistant to create a case.
What's New?
- Effortless Case Initiation: Chat with the AI Assistant naturally. When you determine technical support is needed, you can now directly ask it to create a support case.
- Instant Severity 4 Cases: Your AI Assistant will automatically generate a Severity 4 case, ensuring your issue is promptly routed to our expert support team.
- Seamless Tracking: Access your newly created case directly from the AI Assistant by clicking on the case number.
Who's it for?
This powerful new capability is available to all Cisco Meraki Dashboard customers and is built to accelerate support resolution and enhance your overall experience!
Learn more
Check out this demo video to see AI Case submission in action.
Read our documentation for case submission and other AI Assistant features.
