Is the dashboard/api down? On node n72

[daniel_abbatt]

Not getting any response since about 11:00 UK time...

[daniel_abbatt]

Appears to be affecting quite a few nodes actually...

[Timburton123]

Similar issues here, we're on n121

[JozefMocke]

same problem on "https://n150.meraki.com/login_redirect/process_login?..................................." 

[MK2]

Also here, n202 and n103, other nodes are working

[jake9891]

I can confirm it's affecting our org as well

[DarrenOC]

Yep - just had a mild panic attack as we received a load of alerts from various customers stating that devices had unregistered etc and i can't get back into the dashboard.

This looks to be a wider issue.

I would check Thousand Eyes via the dashboard but I can't even do that!!!!

[FO_1]

n35 isn't working for us

[PR_electronics]

Same here on n143

[RCaldicott]

N199 is down too, from the UK. I've also had warnings of Switches offline but the people onsite are confirming the network is fine.

[eyre-jr]

+1 for n35

[aleksander]

Hi, n319 is down as well.

[BGibson]

We are N319 and confirm is down for us too. Internally all seems ok

[aleksander]

Just start working, can login. Try yours.

[BGibson]

Yea, all good again cheers

[Bing0r]

N193 for us and also from UK

[AxL1971]

I am on https://n233.meraki.com/ and working for me 

however none of my API calls are connecting and also alerts about switches being offline

[AdBurl]

I was unable to get to n233 but can now

[LeeEastham]

n308 affected too, also had a mild panic attack. Thought it was one of our ISPs at first as it was only their lines, eventually discovered it's anything with WiFi as our MX67's are fine but the MR devices and any MX67W or Z3 devices are all now showing offline.  Thankfully all online in reality.

[Safcmswalker]

Same here 

[SiobhanO2l]

n56 down

[John-GenH]

Same for me, I'm on Node n147. 
Everything is currently up but I can't get access to the dashboard

[jysoll]

Same for me, I'm on n145

[jake9891]

This appear to be dashboard only outage, all of our sites are online in reality. VPN works and status page on local IP shows as everything connected

[Anonymous]

it's 12:00 CET, must be maintenance time in the US....

[Lagcat]

N122 down also - its alert testing day

[AnythingHosted]

Same here on node n143 in the UK. 

I came off a call to see the alerts that all our switches and APs were offline, but clearly that wasn't the case. 

[cpoulton]

N162 in the UK appears to be offline as well

[Rebry]

Same at n213

[cta102]

N311 down also

[ScHinZe]

Same for n3

[KevinF]

N192, n236, n150 down also

[MohsenAbedi]

N197 is down also since 12:00. We can't do anything and new clients cannot onboard to wifi using Meraki Authentication. 

[FO_1]

Hi Mohsen,

Are you coming in from the UK? Guessing not with a time of 12:00 before now, I assume you're CET?

[MohsenAbedi]

Yep, CET Time. I'm in Barcelona ATM 

[ScHinZe]

Dashboard back for me ! (n3) 👍

[Windo]

Wow long time lurker, finally sign up to see what was going on here, our node n308 is down too.

[daniel_abbatt]

n72 is back again now.

[John-GenH]

My node N147 (UK) just came back up

[LeeEastham]

n308 just came back up, have heard shorter songs than my incoming notifications sounds 😄

Meraki alerts raise internal tickets that go straight to me so I get double the notifications!

[Anonymous]

Yes, it's back now.

[ValIT]

Hello

N236 also came back up

[MohsenAbedi]

It came back up for us (N197) around 12:47 CET 

[JozefMocke]

now working again - https://n150.meraki.com/login_redirect/process_login?................

[KevinF]

Yes, all tenants seem to be functional again.

Do you know if there is any communication from Meraki about this?
This has panicked a lot of supervisors in the current geopolitical context.

[GiacomoS · Accepted solution]

Hey awesome people,

I can confirm there was some disruption affecting the shards in EMEAR. We are currently still investigating the root cause, but we are seeing most nodes affected restoring now.

Will continue to update you all on the Service Notice I posted. 

Thank you so much!

Giac

[daniel_abbatt]

For reference: https://community.meraki.com/t5/Meraki-Service-Notices/Dashboard-connectivity-issues/ba-p/141743#M20

[MK2]

Any news what is causing the outage? Can't find anything.....customers asking 🙄

[GiacomoS]

Hey @MK2 , not yet unfortunately. Given the service recovery, it may take us a while longer to get to the root cause. 

I'll go out on a limb in the meantime though, and please please please take this with a pinch of salt until we have an actual RCA: we observed that the behaviour was quite different based on the ISP, so I wonder if this may have been some wider outage/routing problem with the carriers in Central Europe. 

Once we have some more feedback we'll update the Service Notice with the details. 

Thank you for your patience and support here everyone!

Giac

[MK2]

Again, any news from the outage? 

Just because it was the weekend, customers don't forget.
Or maybe they didn't drink enough🍹🤣

[AdamRoberts]

Has there been any update to this issue, still cant access any devices on https://n202.meraki.com/

Been down since Monday

[GiacomoS]

Hey @AdamRoberts !

This incident is from 2022 and has been resolved at the time. 

I'm not aware of any outage with the API at the moment. Did you open a case with Support?

Many thanks!

Giac

[AdamRoberts]

I havent raised a case with support  where do I do that ?

[GiacomoS]

Ideally from the Cases section in Dashboard (? at the top right > Cases) ; alternatively from meraki.com/support, however you'll need to provide some details about which organisation, so I'd recommend the first method!

Giac

[Anonymous]

Typical Meraki. Deny everything for a month, then admit there was a problem and roll it back. One reason why we are changing to a different provider.

[MK2]

The incident happened a little while ago, and customers and users are now wondering because there is no transparent feedback.

[Anonymous]

"Transparent feedback" - Cisco ? Never!